Cadence
Lead Field Service Engineer -Emulation Platforms (R51713/pdb)
Cadence, San Jose, California, United States, 95199
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing proactive onsite support at end user customer locations both domestic and international. The primary responsibility will support the Atlanta data center and other locations in the eastern US.
Location: San Jose, CA
Reports to: San Jose Field Service Manager
Base pay range:
$120,000.00/yr – $140,000.00/yr
Additional compensation types:
Annual Bonus and RSUs
Responsibilities
Primary contact for all hardware related issues
Planning and installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalating issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements
BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Must be able to lift 40 lbs
U.S. driver’s license and passport
Willingness to travel domestically and internationally, including for short-notice emergency service events
Additional Experience (advantageous)
Debugging and repair in a board/system level environment
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell skills (grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh, or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering and Information Technology
Industries Computer Hardware Manufacturing and Software Development
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Location: San Jose, CA
Reports to: San Jose Field Service Manager
Base pay range:
$120,000.00/yr – $140,000.00/yr
Additional compensation types:
Annual Bonus and RSUs
Responsibilities
Primary contact for all hardware related issues
Planning and installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalating issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements
BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Must be able to lift 40 lbs
U.S. driver’s license and passport
Willingness to travel domestically and internationally, including for short-notice emergency service events
Additional Experience (advantageous)
Debugging and repair in a board/system level environment
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell skills (grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh, or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering and Information Technology
Industries Computer Hardware Manufacturing and Software Development
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