Google
Technical Account Manager, Google Cloud Consulting
Google, Kirkland, Washington, United States, 98034
Technical Account Manager, Google Cloud Consulting
Los Angeles, CA; Kirkland, WA; San Francisco, CA; Sunnyvale, CA; Playa Vista, CA campus. (Additional locations available).
Minimum qualifications
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer‑facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred qualifications
MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third‑party developers to deliver high‑impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud‑native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem‑solving, and client management skills.
About the job As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You'll manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross‑functional, geographically dispersed team.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Compensation The US base salary range for this full‑time position is $110,000–$157,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Equal Employment Opportunity Google is proud to be an equal‑opportunity and affirmative‑action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See Google’s EEO policy at https://www.google.com/about/careers/applications/eeo/ and related resources at https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form at https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Minimum qualifications
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer‑facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred qualifications
MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third‑party developers to deliver high‑impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud‑native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem‑solving, and client management skills.
About the job As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You'll manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross‑functional, geographically dispersed team.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Compensation The US base salary range for this full‑time position is $110,000–$157,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Equal Employment Opportunity Google is proud to be an equal‑opportunity and affirmative‑action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See Google’s EEO policy at https://www.google.com/about/careers/applications/eeo/ and related resources at https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form at https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
English proficiency is a requirement for all roles unless stated otherwise in the job posting.
#J-18808-Ljbffr