Truist
Cybersecurity Manager (ServiceNow Enablement / Adoption)
Truist, Charlotte, North Carolina, United States, 28245
Cybersecurity Manager (ServiceNow Enablement / Adoption)
Join Truist as a Cybersecurity Manager to lead internal enablement and adoption efforts across ServiceNow modules including Vulnerability Response, Security Operations, Application Security, and Secure Configuration. The role is office‑based 5 days a week in one of the following locations: Atlanta, Charlotte, Raleigh, or Richmond in the U.S.
Key Details
Type:
Full‑time, Regular
Language Fluency:
English (Required)
Work Shift:
1st shift (United States of America)
Application Process To apply, click the Apply Now button at the top or bottom of this page. After you submit your application, you will be invited to create a profile to view your status and any communications.
Key Responsibilities Enable & Educate
Develop and maintain high‑quality content and documentation for ServiceNow modules.
Lead end‑user training, onboarding, and enablement sessions tailored to internal cybersecurity teams.
Promote adoption through workshops, knowledge articles, and targeted communications.
Identify and address gaps in understanding, usage, and process alignment.
Discover & Recommend
Conduct feedback sessions and usage reviews to uncover friction points and improvement opportunities.
Document findings and collaborate with engineering teams to support prioritization of enhancements and fixes.
Maintain a feedback loop between end users and technical teams to ensure continuous improvement.
Engage & Align
Build strong relationships with internal stakeholders across cybersecurity, risk, and IT operations.
Facilitate cross‑functional discussions to align ServiceNow usage with business objectives.
Support governance and standardization efforts across modules and teams.
Required Qualifications
Bachelor’s degree and six to eight years of experience in systems engineering or administration, or an equivalent combination of education and work experience.
Deep specialized and/or broad functional knowledge in applied enterprise information security technologies including firewalls, IDS/IPS, network operating systems, identity management, database activity monitoring, encryption, content filtering, and mainframe security.
Previous experience leading complex IT projects.
Preferred Qualifications
3+ years of experience working with ServiceNow modules such as VR, SecOps, AppSec, or Secure Configuration.
Proven experience in enablement, training, and content development for technical platforms.
Strong communication, facilitation, and stakeholder engagement skills.
Familiarity with ServiceNow platform capabilities and lifecycle, even if not hands‑on.
Experience working with internal customers in a large enterprise environment.
ServiceNow certifications (CSA, CIS‑VR/SIR) or cybersecurity certifications (CISSP, CISM) are a plus.
Experience in identifying process improvement opportunities and translating them into actionable insights.
Working Conditions
Sitting: Constantly (more than 50% of the time)
Visual/Audio/Speaking: Capable of accessing and interpreting client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity/Keyboarding: Able to use standard office equipment.
Availability: Able to work all scheduled hours, including overtime as directed by the manager or supervisor and required by business needs.
Travel: Minimal, up to 10%.
Benefits All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, and a 401(k) plan. Eligible employees also receive a minimum of 10 vacation days, 10 sick days, and paid holidays. Additional benefits may include a defined benefit pension plan, restricted stock units, and deferred compensation. For detailed information, visit Truist’s Benefits site.
Equal Opportunity Employer Statement
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.
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Key Details
Type:
Full‑time, Regular
Language Fluency:
English (Required)
Work Shift:
1st shift (United States of America)
Application Process To apply, click the Apply Now button at the top or bottom of this page. After you submit your application, you will be invited to create a profile to view your status and any communications.
Key Responsibilities Enable & Educate
Develop and maintain high‑quality content and documentation for ServiceNow modules.
Lead end‑user training, onboarding, and enablement sessions tailored to internal cybersecurity teams.
Promote adoption through workshops, knowledge articles, and targeted communications.
Identify and address gaps in understanding, usage, and process alignment.
Discover & Recommend
Conduct feedback sessions and usage reviews to uncover friction points and improvement opportunities.
Document findings and collaborate with engineering teams to support prioritization of enhancements and fixes.
Maintain a feedback loop between end users and technical teams to ensure continuous improvement.
Engage & Align
Build strong relationships with internal stakeholders across cybersecurity, risk, and IT operations.
Facilitate cross‑functional discussions to align ServiceNow usage with business objectives.
Support governance and standardization efforts across modules and teams.
Required Qualifications
Bachelor’s degree and six to eight years of experience in systems engineering or administration, or an equivalent combination of education and work experience.
Deep specialized and/or broad functional knowledge in applied enterprise information security technologies including firewalls, IDS/IPS, network operating systems, identity management, database activity monitoring, encryption, content filtering, and mainframe security.
Previous experience leading complex IT projects.
Preferred Qualifications
3+ years of experience working with ServiceNow modules such as VR, SecOps, AppSec, or Secure Configuration.
Proven experience in enablement, training, and content development for technical platforms.
Strong communication, facilitation, and stakeholder engagement skills.
Familiarity with ServiceNow platform capabilities and lifecycle, even if not hands‑on.
Experience working with internal customers in a large enterprise environment.
ServiceNow certifications (CSA, CIS‑VR/SIR) or cybersecurity certifications (CISSP, CISM) are a plus.
Experience in identifying process improvement opportunities and translating them into actionable insights.
Working Conditions
Sitting: Constantly (more than 50% of the time)
Visual/Audio/Speaking: Capable of accessing and interpreting client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity/Keyboarding: Able to use standard office equipment.
Availability: Able to work all scheduled hours, including overtime as directed by the manager or supervisor and required by business needs.
Travel: Minimal, up to 10%.
Benefits All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, and a 401(k) plan. Eligible employees also receive a minimum of 10 vacation days, 10 sick days, and paid holidays. Additional benefits may include a defined benefit pension plan, restricted stock units, and deferred compensation. For detailed information, visit Truist’s Benefits site.
Equal Opportunity Employer Statement
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.
#J-18808-Ljbffr