Knape & Vogt Manufacturing Company
Inside Sales Representative-OEM
Knape & Vogt Manufacturing Company, Grand Rapids, Michigan, us, 49528
4 days ago Be among the first 25 applicants
Company Overview Knape & Vogt Manufacturing Company has been based in the Grand Rapids area for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage‑related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.
What’s In It For You
Benefits including Medical/Dental/Vision plus many more starting Day 1
Competitive Pay
Generous Paid Time Off
11 Paid Holidays
401K with Company Match
Tuition Reimbursement
Employee Discount Programs
Bonus and Merit opportunities
What Will You Get To Do Account Development & Revenue Growth
Build and execute quarterly outreach/nurture plans for ~50 targeted OEM accounts; expand contacts, qualify projects, and progress opportunities through the funnel.
Own day‑to‑day management of ~20 international Distribution accounts (inquiries, quotes, order status, basic program support) and identify cross‑sell/upsell opportunities.
Prepare and deliver quotes/RFQs within established pricing guardrails; drive disciplined follow‑up to increase win rates and shorten sales cycles.
Maintain accurate forecasts and pipelines (by account/segment), surfacing risks and upside promptly to the OEM Sales Manager.
Sales Operations & Process Excellence
Keep CRM (e.g., Salesforce) up to date: contacts, activities, next steps, probability, close dates, and notes that Sales/Operations can rely upon.
Run efficient outbound sequences (call, email, LinkedIn, calendar blocks) and track activity/productivity KPIs (dials, connects, meetings set, quotes sent, wins).
Partner with Pricing on standard requests and escalate exceptions; ensure price realization and adherence to playbooks.
Monitor order status/On Time In Full (OTIF) with Customer Service/Operations to preempt issues and communicate clearly with customers.
Cross‑Functional Collaboration & Customer Experience
Work with the OEM Sales Manager to segment accounts, set quarterly goals, and align on territory/ownership for escalations and field support.
Collaborate with Product Management/Marketing to align messaging, share Voice‑of‑Customer (VOC) insights, and support launches (collateral, training, promotions).
Capture Voice‑of‑Customer (VOC) signals (requirements, pain points, competitive intel) and relay structured feedback to Product/Engineering for roadmap input.
Represent KV with a service‑first mindset: responsive, accurate, and proactive communication that builds trust and repeat business.
What You Will Bring
Work Experience: 3 years of experience in inside sales, sales support, or customer‑facing account coordination (industrial/durable goods, hardware, or building materials a plus)
Education: High School Diploma or GED
Sales Acumen: Comfortable qualifying opportunities, handling basic pricing conversations within guardrails, and managing a steady cadence of follow‑ups
Computer Skills: Intermediate skills in Microsoft Office Suite and CRM systems such as Salesforce
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Company Overview Knape & Vogt Manufacturing Company has been based in the Grand Rapids area for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage‑related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.
What’s In It For You
Benefits including Medical/Dental/Vision plus many more starting Day 1
Competitive Pay
Generous Paid Time Off
11 Paid Holidays
401K with Company Match
Tuition Reimbursement
Employee Discount Programs
Bonus and Merit opportunities
What Will You Get To Do Account Development & Revenue Growth
Build and execute quarterly outreach/nurture plans for ~50 targeted OEM accounts; expand contacts, qualify projects, and progress opportunities through the funnel.
Own day‑to‑day management of ~20 international Distribution accounts (inquiries, quotes, order status, basic program support) and identify cross‑sell/upsell opportunities.
Prepare and deliver quotes/RFQs within established pricing guardrails; drive disciplined follow‑up to increase win rates and shorten sales cycles.
Maintain accurate forecasts and pipelines (by account/segment), surfacing risks and upside promptly to the OEM Sales Manager.
Sales Operations & Process Excellence
Keep CRM (e.g., Salesforce) up to date: contacts, activities, next steps, probability, close dates, and notes that Sales/Operations can rely upon.
Run efficient outbound sequences (call, email, LinkedIn, calendar blocks) and track activity/productivity KPIs (dials, connects, meetings set, quotes sent, wins).
Partner with Pricing on standard requests and escalate exceptions; ensure price realization and adherence to playbooks.
Monitor order status/On Time In Full (OTIF) with Customer Service/Operations to preempt issues and communicate clearly with customers.
Cross‑Functional Collaboration & Customer Experience
Work with the OEM Sales Manager to segment accounts, set quarterly goals, and align on territory/ownership for escalations and field support.
Collaborate with Product Management/Marketing to align messaging, share Voice‑of‑Customer (VOC) insights, and support launches (collateral, training, promotions).
Capture Voice‑of‑Customer (VOC) signals (requirements, pain points, competitive intel) and relay structured feedback to Product/Engineering for roadmap input.
Represent KV with a service‑first mindset: responsive, accurate, and proactive communication that builds trust and repeat business.
What You Will Bring
Work Experience: 3 years of experience in inside sales, sales support, or customer‑facing account coordination (industrial/durable goods, hardware, or building materials a plus)
Education: High School Diploma or GED
Sales Acumen: Comfortable qualifying opportunities, handling basic pricing conversations within guardrails, and managing a steady cadence of follow‑ups
Computer Skills: Intermediate skills in Microsoft Office Suite and CRM systems such as Salesforce
#J-18808-Ljbffr