Intuit
Overview
As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed‑tech platform that serves two missions:
Intuit Academy
to delight and empower our 50,000+ global experts, and
Mailchimp Academy
to delight and empower our partners and consumers.
This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. You’ll lead a global team of strategists, designers, and content creators—working cross‑functionally across Product, Service Delivery, Engineering, Analytics, and Talent—to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact.
Responsibilities
Set the vision and execution strategy for Intuit Academy as a global learning platform.
Reimagine the partner and customer academy to power the prosperity of consumers and businesses.
Lead a team of 30 FTEs and 50 contractors across product, content design, strategic learning consulting, innovation, and operations.
Partner cross‑functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real‑world outcomes.
Build learning programs to serve retail employees.
Drive the evolution of a skills‑based organization—operationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.
Build and scale an AI‑powered learning infrastructure to drive speed, relevance, and accessibility of learning experiences.
Oversee the transformation of content development operations, including managed service provider strategy and integration with performance‑focused product training teams.
Own delivery of learner experience and speed to proficiency.
Qualifications
Minimum 15 years of deep experience and knowledge of learning technologies, content & curriculum development, and delivery.
Professional experience in learning strategy, ed‑tech, product, and workforce transformation in a virtual and worldwide setting.
Experience building retail (brick & mortar) learning programs.
Demonstrated leadership designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools.
Understanding of skills‑based development models, workforce enablement, and performance consulting.
Experience understanding modern learners and how learner behavior data influences content development and deployment.
Capabilities
Excellent strategic thinker with proven ability to link project strategies to business objectives.
Exceptional stakeholder management—collaborating with global senior leaders and bringing together competing priorities.
Innovator—drives front‑line or customer engagement with new products, tools, or processes.
Business driver—makes complex decisions in ambiguous situations.
Results driver—manages multiple projects successfully and meets deadlines in fast‑paced environments.
Enthusiastic, flexible, and willing to learn along the way.
Proven success leading large, cross‑functional teams through change and innovation.
Compensation Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location.
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Intuit Academy
to delight and empower our 50,000+ global experts, and
Mailchimp Academy
to delight and empower our partners and consumers.
This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. You’ll lead a global team of strategists, designers, and content creators—working cross‑functionally across Product, Service Delivery, Engineering, Analytics, and Talent—to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact.
Responsibilities
Set the vision and execution strategy for Intuit Academy as a global learning platform.
Reimagine the partner and customer academy to power the prosperity of consumers and businesses.
Lead a team of 30 FTEs and 50 contractors across product, content design, strategic learning consulting, innovation, and operations.
Partner cross‑functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real‑world outcomes.
Build learning programs to serve retail employees.
Drive the evolution of a skills‑based organization—operationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.
Build and scale an AI‑powered learning infrastructure to drive speed, relevance, and accessibility of learning experiences.
Oversee the transformation of content development operations, including managed service provider strategy and integration with performance‑focused product training teams.
Own delivery of learner experience and speed to proficiency.
Qualifications
Minimum 15 years of deep experience and knowledge of learning technologies, content & curriculum development, and delivery.
Professional experience in learning strategy, ed‑tech, product, and workforce transformation in a virtual and worldwide setting.
Experience building retail (brick & mortar) learning programs.
Demonstrated leadership designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools.
Understanding of skills‑based development models, workforce enablement, and performance consulting.
Experience understanding modern learners and how learner behavior data influences content development and deployment.
Capabilities
Excellent strategic thinker with proven ability to link project strategies to business objectives.
Exceptional stakeholder management—collaborating with global senior leaders and bringing together competing priorities.
Innovator—drives front‑line or customer engagement with new products, tools, or processes.
Business driver—makes complex decisions in ambiguous situations.
Results driver—manages multiple projects successfully and meets deadlines in fast‑paced environments.
Enthusiastic, flexible, and willing to learn along the way.
Proven success leading large, cross‑functional teams through change and innovation.
Compensation Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location.
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