American Cruise Lines
Regional Information Systems Manager - Central Region
American Cruise Lines, New Orleans, Louisiana, United States, 70123
Regional Information Systems Manager - Central Region
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Regional Information Systems Manager - Central Region
role at
American Cruise Lines . American Cruise Lines is seeking an Information Systems Manager to join our team in New Orleans, LA. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines.
This position requires relocation to a commutable distance of New Orleans, LA prior to the start date. You will report to the Information Systems Manager.
As the Regional Information Systems Manager, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations‑related technologies.
This position will require frequent travel (approximately 50%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively.
Our company’s values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we share America’s Story on the finest American Ships.
Responsibilities
Directly supervise Information Systems Engineers and contractors as directed.
Schedule, observe, supervise and critique Information Systems Engineers.
Assess the performance of the Information Systems Engineer team and provide corrective feedback as needed.
Train new Information Systems Engineers.
Effectively and clearly communicate with management regarding project timelines, outage timelines and material delivery.
Ensure full operation of safety‑related technologies as per federal regulations.
Perform repair, replacement, and maintenance of installed information systems.
Manage and solve technical problems quickly, including troubleshooting outage requests.
Install new equipment, configure wireless networking equipment, and implement network system improvements.
Conduct basic low‑voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
Evaluate connectivity issues, equipment, software and hardware for optimal performance.
Consult with vendors and crew to ensure system functionality and optimization.
Directly supervise contractors as assigned.
Assist with the design, implementation, and support of new software and features.
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
Maximize guest satisfaction through swift resolution of technology issues.
Support a wide array of shipboard operational technologies.
Key Technologies
Television Systems (Analog/IP)
Vessel navigation electronics
Audio Visual / Public Address Systems
Shipboard Sound Systems
Radios (UHF & VHF)
Onboard Internet & Wireless Systems
Door Access & Keycard Systems
Telephone Systems (satellite, mobile phones, intercoms)
Network Equipment
Laptops
Printers
Required Experience
2+ years in Information Systems Management or equivalent role.
2+ years as an Information Systems Engineer/Technician.
Technical Proficiencies
Proficiency in Windows operating systems, computer, and peripheral hardware and software.
Familiarity with Ubiquiti systems and remote management systems preferred.
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.
Required Skills
Strong customer service orientation and effective interaction with diverse end‑users and technical staff.
Detail‑oriented with proven ability to independently resolve technology problems.
License and Registration Requirements
Valid Driver’s License.
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
Travel & Physical Requirements
Approximately 50% travel to vessels, warehouses and offices.
Ability to frequently traverse stairs, fixed ladders and ladder‑wells while walking ships daily.
Capable of sitting for long periods, standing, walking, crouching and kneeling.
Ability to perform tasks requiring reaching, handling, using equipment, keyboards and mobile devices.
Capable of lifting and installing technological equipment.
Compensation & Benefits
Competitive salaried position.
Comprehensive benefits package: medical, dental, 401k matching, paid time off.
Promotional and transfer opportunities based on performance.
Opportunity to work in a fast‑paced, dynamic industry with a growing company.
Work Schedule
This is a full‑time role with standard 8‑hour shifts. On‑call availability is required as part of the position.
Why Join American Cruise Lines At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we’re investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
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Regional Information Systems Manager - Central Region
role at
American Cruise Lines . American Cruise Lines is seeking an Information Systems Manager to join our team in New Orleans, LA. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines.
This position requires relocation to a commutable distance of New Orleans, LA prior to the start date. You will report to the Information Systems Manager.
As the Regional Information Systems Manager, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations‑related technologies.
This position will require frequent travel (approximately 50%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively.
Our company’s values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we share America’s Story on the finest American Ships.
Responsibilities
Directly supervise Information Systems Engineers and contractors as directed.
Schedule, observe, supervise and critique Information Systems Engineers.
Assess the performance of the Information Systems Engineer team and provide corrective feedback as needed.
Train new Information Systems Engineers.
Effectively and clearly communicate with management regarding project timelines, outage timelines and material delivery.
Ensure full operation of safety‑related technologies as per federal regulations.
Perform repair, replacement, and maintenance of installed information systems.
Manage and solve technical problems quickly, including troubleshooting outage requests.
Install new equipment, configure wireless networking equipment, and implement network system improvements.
Conduct basic low‑voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
Evaluate connectivity issues, equipment, software and hardware for optimal performance.
Consult with vendors and crew to ensure system functionality and optimization.
Directly supervise contractors as assigned.
Assist with the design, implementation, and support of new software and features.
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
Maximize guest satisfaction through swift resolution of technology issues.
Support a wide array of shipboard operational technologies.
Key Technologies
Television Systems (Analog/IP)
Vessel navigation electronics
Audio Visual / Public Address Systems
Shipboard Sound Systems
Radios (UHF & VHF)
Onboard Internet & Wireless Systems
Door Access & Keycard Systems
Telephone Systems (satellite, mobile phones, intercoms)
Network Equipment
Laptops
Printers
Required Experience
2+ years in Information Systems Management or equivalent role.
2+ years as an Information Systems Engineer/Technician.
Technical Proficiencies
Proficiency in Windows operating systems, computer, and peripheral hardware and software.
Familiarity with Ubiquiti systems and remote management systems preferred.
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.
Required Skills
Strong customer service orientation and effective interaction with diverse end‑users and technical staff.
Detail‑oriented with proven ability to independently resolve technology problems.
License and Registration Requirements
Valid Driver’s License.
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
Travel & Physical Requirements
Approximately 50% travel to vessels, warehouses and offices.
Ability to frequently traverse stairs, fixed ladders and ladder‑wells while walking ships daily.
Capable of sitting for long periods, standing, walking, crouching and kneeling.
Ability to perform tasks requiring reaching, handling, using equipment, keyboards and mobile devices.
Capable of lifting and installing technological equipment.
Compensation & Benefits
Competitive salaried position.
Comprehensive benefits package: medical, dental, 401k matching, paid time off.
Promotional and transfer opportunities based on performance.
Opportunity to work in a fast‑paced, dynamic industry with a growing company.
Work Schedule
This is a full‑time role with standard 8‑hour shifts. On‑call availability is required as part of the position.
Why Join American Cruise Lines At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we’re investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
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