Intuitive
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Digital Education Manager
role at
Intuitive
This role combines technical expertise with instructional design to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products. This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.
Base pay range $117,600.00/yr - $169,200.00/yr
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description Role Overview
As a Digital Education Manager, you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products. This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.
Responsibilities
Training Development & Delivery
– Design, develop, and maintain a global training curriculum that standardizes technical competencies across commercial roles. Deliver training through in-person, virtual, and Train-the-Trainer formats, covering network, data, security, design, and product-specific workflows. Develop onboarding and continuous learning programs for digital solution deployments, minimizing escalation and accelerating adoption. Manage multiple complex projects and priorities through organization and detail orientation. Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency.
Technical Expertise & Support
– Act as a functional expert for Digital Technical Support Tier 1 + 2. Build and maintain training on networked solution configurations, upgrades, and enhancements. Excellent analysis, troubleshooting, and debugging skills, in particular TCP/IP and 802.11 networking protocols. Serve as a subject matter expert for technical specifications and requirements for digital solutions. Establish regular collaboration with internal product development and product management teams to stay updated on evolving digital infrastructure, including software upgrades and product enhancements. Maintain proficiency in Intuitive business applications (Astra, SFDC, Artemis, etc.). Create training content for deployment across Commercial Teams, with focused support for the Services organization (Digital Technical Support, Field Service, Customer Service, and Technical Support).
Cross-Functional Collaboration
– Partner with Digital Product Owners, Engineers, and Support teams to ensure training aligns with product requirements and updates. Collaborate with Sales, Service, Cybersecurity, and Customer-facing teams to identify and address training needs. Liaise with product development and management on new product introductions, upgrades, and enhancements.
Qualifications
– Skills & Experience: Experience in an educational role is preferred; if lacking, a curiosity to learn instructional design is required. Strong foundation in network engineering (TCP/IP, HTTPS, VLANs, VPN, firewalls, NAT/PAT, routing, cybersecurity). Advanced knowledge of IT systems (servers, databases, storage, operating systems, HL7/DICOM interfaces, cloud services). Proven ability to analyze, troubleshoot, and resolve complex technical issues. Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses. Familiarity with hospital IT processes, healthcare technology trends, and industry regulations. Excellent communication skills to present technical concepts to diverse audiences. Self-motivated, collaborative, and solutions oriented.
Education & Certifications
– Bachelor’s degree in computer science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT). Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.
Preferred Qualifications
– Experience in an educational/training role or strong willingness to learn instructional design; experience managing complex projects end-to-end; familiarity with hospital IT environments and regulated medical settings; experience with complaint handling and compliance requirements; knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.
Additional Information Due to the nature of our business and the role, Intuitive and/or your customer may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The target base compensation ranges are listed.
Base Salary Range Region 1:
130,600 - 188,000
Base Salary Range Region 2:
117,600 - 169,200
Shift:
Day
Workplace Type:
Set Schedule – This job will be onsite weekly; the percentage of onsite work will be defined by the leader.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Medical Equipment Manufacturing
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Digital Education Manager
role at
Intuitive
This role combines technical expertise with instructional design to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products. This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.
Base pay range $117,600.00/yr - $169,200.00/yr
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description Role Overview
As a Digital Education Manager, you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products. This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.
Responsibilities
Training Development & Delivery
– Design, develop, and maintain a global training curriculum that standardizes technical competencies across commercial roles. Deliver training through in-person, virtual, and Train-the-Trainer formats, covering network, data, security, design, and product-specific workflows. Develop onboarding and continuous learning programs for digital solution deployments, minimizing escalation and accelerating adoption. Manage multiple complex projects and priorities through organization and detail orientation. Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency.
Technical Expertise & Support
– Act as a functional expert for Digital Technical Support Tier 1 + 2. Build and maintain training on networked solution configurations, upgrades, and enhancements. Excellent analysis, troubleshooting, and debugging skills, in particular TCP/IP and 802.11 networking protocols. Serve as a subject matter expert for technical specifications and requirements for digital solutions. Establish regular collaboration with internal product development and product management teams to stay updated on evolving digital infrastructure, including software upgrades and product enhancements. Maintain proficiency in Intuitive business applications (Astra, SFDC, Artemis, etc.). Create training content for deployment across Commercial Teams, with focused support for the Services organization (Digital Technical Support, Field Service, Customer Service, and Technical Support).
Cross-Functional Collaboration
– Partner with Digital Product Owners, Engineers, and Support teams to ensure training aligns with product requirements and updates. Collaborate with Sales, Service, Cybersecurity, and Customer-facing teams to identify and address training needs. Liaise with product development and management on new product introductions, upgrades, and enhancements.
Qualifications
– Skills & Experience: Experience in an educational role is preferred; if lacking, a curiosity to learn instructional design is required. Strong foundation in network engineering (TCP/IP, HTTPS, VLANs, VPN, firewalls, NAT/PAT, routing, cybersecurity). Advanced knowledge of IT systems (servers, databases, storage, operating systems, HL7/DICOM interfaces, cloud services). Proven ability to analyze, troubleshoot, and resolve complex technical issues. Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses. Familiarity with hospital IT processes, healthcare technology trends, and industry regulations. Excellent communication skills to present technical concepts to diverse audiences. Self-motivated, collaborative, and solutions oriented.
Education & Certifications
– Bachelor’s degree in computer science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT). Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.
Preferred Qualifications
– Experience in an educational/training role or strong willingness to learn instructional design; experience managing complex projects end-to-end; familiarity with hospital IT environments and regulated medical settings; experience with complaint handling and compliance requirements; knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.
Additional Information Due to the nature of our business and the role, Intuitive and/or your customer may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The target base compensation ranges are listed.
Base Salary Range Region 1:
130,600 - 188,000
Base Salary Range Region 2:
117,600 - 169,200
Shift:
Day
Workplace Type:
Set Schedule – This job will be onsite weekly; the percentage of onsite work will be defined by the leader.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Medical Equipment Manufacturing
#J-18808-Ljbffr