Tandym Tech
Role Purpose
Provide on-demand, on-site deskside IT, Audio/Video (AV), and Video Conferencing support for Douglas Elliman employees, with a strong emphasis on VIP-facing, hands-on service that enables agents to remain productive and profitable. This role is about IT as a business enabler, not just a cost center.
Key Responsibilities
Deliver world-class technology support services within DE Technology standards.
Act as first-line support for local employees and agents, ensuring rapid, high-quality resolutions.
Log all IT engagements in the ticketing system for performance tracking.
Travel occasionally within Westchester and Connecticut (not a "road warrior" role).
Troubleshoot Wi-Fi, network, cabling, hardware/software, printers, and AV systems.
Operate AV equipment for events (Town Halls, client meetings).
Provide IT/AV training for employees and assist with onboarding new agents.
Support agents with tools like email, CRMs, digital marketing platforms, and listing systems.
Coordinate with cable TV providers for signal issues.
Maintain proactive communication with users on issue status and resolutions.
Skill Requirements
Experience: Minimum 2 years in end-user IT support, ideally in fast-paced or client-facing environments.
Mobility: Must have a car for occasional travel to nearby offices.
Technical Skills
Dual-platform expertise: MacOS and Windows OS
Microsoft-heavy stack: Azure, M365, InTune, Entra, Defender
AV and conferencing tools: Zoom, Microsoft Teams
Soft Skills
Exceptional client-facing poise and interpersonal skills
Ability to manage deadlines and multitask under pressure
Strong organizational and time management skills
"Completer/finisher" mentality with proven delivery track record
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Key Responsibilities
Deliver world-class technology support services within DE Technology standards.
Act as first-line support for local employees and agents, ensuring rapid, high-quality resolutions.
Log all IT engagements in the ticketing system for performance tracking.
Travel occasionally within Westchester and Connecticut (not a "road warrior" role).
Troubleshoot Wi-Fi, network, cabling, hardware/software, printers, and AV systems.
Operate AV equipment for events (Town Halls, client meetings).
Provide IT/AV training for employees and assist with onboarding new agents.
Support agents with tools like email, CRMs, digital marketing platforms, and listing systems.
Coordinate with cable TV providers for signal issues.
Maintain proactive communication with users on issue status and resolutions.
Skill Requirements
Experience: Minimum 2 years in end-user IT support, ideally in fast-paced or client-facing environments.
Mobility: Must have a car for occasional travel to nearby offices.
Technical Skills
Dual-platform expertise: MacOS and Windows OS
Microsoft-heavy stack: Azure, M365, InTune, Entra, Defender
AV and conferencing tools: Zoom, Microsoft Teams
Soft Skills
Exceptional client-facing poise and interpersonal skills
Ability to manage deadlines and multitask under pressure
Strong organizational and time management skills
"Completer/finisher" mentality with proven delivery track record
#J-18808-Ljbffr