National Youth Advocate Program (NYAP)
Crisis Support Specialist
National Youth Advocate Program (NYAP), Chicago, Illinois, United States, 60290
Career Opportunity
We are looking for a full-time Crisis Support Specialist to join our Chicago, IL NYAP team! This role will be for our Center for Family Engagement and Well-Being program.
The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after-hours calls from the answering service to provide support, answer questions, address comments and/or concerns, and respond with the appropriate actions.
Working At NYAP
NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many more.
Student Loan Repayment assistance, up to $1,200 per year.
Medical, Dental, and Vision insurance for you and your family.
22 Days Off Each Year.
11 Paid Holidays Per Year.
Competitive salaries and benefits including a 401(k).
Tuition Assistance.
Work Anniversary Trips.
Parental leave.
Flexible schedule.
Mileage Reimbursement.
Responsibilities
Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
Handle after-hours inbound calls from the answering service.
Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
Assess service recipient and community partner needs.
Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
Manage after-hours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating after-hours emergency respite as needed.
Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
Log data regarding after-hours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow-up communication to regions.
Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.
Notify the referral source of the outcome of the referral.
Complete Medicaid documentation when applicable.
Perform other duties as requested.
Minimum Qualifications
Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
1 year of experience in youth services, preferably with direct experience in child welfare or foster care; preferred.
Must have the ability to be and stay alert after hours; have excellent listening and speaking skills.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers, as well as software including word processing, spreadsheet, and database programs.
Benefits listed are for eligible employees as outlined by our benefit policy. NYAP also requires all employees, regardless of title, to hold and maintain automobile liability insurance coverage of $100,000/$300,000. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.
We are an Equal Opportunity Employer, including disability/veterans.
Ready to make an impact? We’d love to hear from you! Apply today and join our team.
#J-18808-Ljbffr
The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after-hours calls from the answering service to provide support, answer questions, address comments and/or concerns, and respond with the appropriate actions.
Working At NYAP
NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many more.
Student Loan Repayment assistance, up to $1,200 per year.
Medical, Dental, and Vision insurance for you and your family.
22 Days Off Each Year.
11 Paid Holidays Per Year.
Competitive salaries and benefits including a 401(k).
Tuition Assistance.
Work Anniversary Trips.
Parental leave.
Flexible schedule.
Mileage Reimbursement.
Responsibilities
Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
Handle after-hours inbound calls from the answering service.
Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
Assess service recipient and community partner needs.
Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
Manage after-hours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating after-hours emergency respite as needed.
Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
Log data regarding after-hours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow-up communication to regions.
Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.
Notify the referral source of the outcome of the referral.
Complete Medicaid documentation when applicable.
Perform other duties as requested.
Minimum Qualifications
Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
1 year of experience in youth services, preferably with direct experience in child welfare or foster care; preferred.
Must have the ability to be and stay alert after hours; have excellent listening and speaking skills.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers, as well as software including word processing, spreadsheet, and database programs.
Benefits listed are for eligible employees as outlined by our benefit policy. NYAP also requires all employees, regardless of title, to hold and maintain automobile liability insurance coverage of $100,000/$300,000. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.
We are an Equal Opportunity Employer, including disability/veterans.
Ready to make an impact? We’d love to hear from you! Apply today and join our team.
#J-18808-Ljbffr