Stryker Group
Stryker is looking for an Order Management Specialist who will work closely across multiple departments including OM, IT, Sales, Finance, Shipping, External and Internal Customers. You will be responsible for direct and web orders from receipt of purchase order through to order shipment, including customer set-up and order entry of internal orders and special requests. This person may coordinate with cross-functional departments regarding order status, shipping dates, prices, product availability and back orders. This position will report directly to the Manager, Sr Order Management.
Responsibilities
Validate purchase orders against contractual agreements and all required documents (i.e. purchase orders, SOW’s and quotes)
Provide status updates and to the executive team and field sales team ensuring clear communication and expectations
Maintain customer files and coordinate with departments regarding order status, shipping dates, prices, product availability and back orders
Research and ensure all components are in sync with maintenance agreements to generate license keys
Process all hardware, software, subscription and support orders into SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner
For all net new and expansion customers, create work orders to allow professional services to schedule and track deployments
Use discretion to determine exceptions requiring necessary approvals per Sales Decision Matrix
Confirm order acknowledgements and scheduled ship dates to customer
Support multiple sales personnel within sales region under each Regional Vice President
Month and Quarter end close responsibilities
Responsible for the integrity of the monthly maintenance reports
Log incoming orders in SharePoint and assign them to team members managing the region.
Audit supply orders for accuracy and work with team to update orders as needed
Manage backlog and work cross-functionally with Professional Services to schedule shipments in proper quarters.
Requirements
2+ years in order management, customer and/or sales support
High school diploma or equivalent
Preferred Qualifications
Bachelor’s Degree preferred in relevant field or equivalent
Basic understanding of revenue recognition rules in order to read and understand various sales agreements to the extent required to extract relevant information
Capable of calculating pricing and pro-rated maintenance
Strong understanding of SOX regulations and standards
Compensation $ 28.06
– $ 37.96
per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 10%
Work Flexibility Hybrid
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose it to individuals who do not otherwise have access to compensation information, unless required by law or investigation.
About the company Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.
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Responsibilities
Validate purchase orders against contractual agreements and all required documents (i.e. purchase orders, SOW’s and quotes)
Provide status updates and to the executive team and field sales team ensuring clear communication and expectations
Maintain customer files and coordinate with departments regarding order status, shipping dates, prices, product availability and back orders
Research and ensure all components are in sync with maintenance agreements to generate license keys
Process all hardware, software, subscription and support orders into SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner
For all net new and expansion customers, create work orders to allow professional services to schedule and track deployments
Use discretion to determine exceptions requiring necessary approvals per Sales Decision Matrix
Confirm order acknowledgements and scheduled ship dates to customer
Support multiple sales personnel within sales region under each Regional Vice President
Month and Quarter end close responsibilities
Responsible for the integrity of the monthly maintenance reports
Log incoming orders in SharePoint and assign them to team members managing the region.
Audit supply orders for accuracy and work with team to update orders as needed
Manage backlog and work cross-functionally with Professional Services to schedule shipments in proper quarters.
Requirements
2+ years in order management, customer and/or sales support
High school diploma or equivalent
Preferred Qualifications
Bachelor’s Degree preferred in relevant field or equivalent
Basic understanding of revenue recognition rules in order to read and understand various sales agreements to the extent required to extract relevant information
Capable of calculating pricing and pro-rated maintenance
Strong understanding of SOX regulations and standards
Compensation $ 28.06
– $ 37.96
per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 10%
Work Flexibility Hybrid
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose it to individuals who do not otherwise have access to compensation information, unless required by law or investigation.
About the company Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.
#J-18808-Ljbffr