Apexon
Direct message the job poster from Apexon
Help Desk Specialist (Senior) We are seeking an experienced Help Desk Specialist (Senior) to support enterprise IT operations. The ideal candidate will have strong technical expertise in hardware, software, networking, and enterprise support environments, with a focus on effective communication, problem‑solving, and customer service.
Work Type Hybrid (3 days onsite, 2 days remote)
Open Positions 3
Responsibilities
Provide Tier 1 and Tier 2 technical support for enterprise hardware, software, and applications.
Manage and resolve incidents through
JIRA, ServiceNow , or similar ticketing systems.
Support
LAN, Switching, Wireless Access Points (WAPs) , and network infrastructure.
Administer and manage
enterprise antivirus and endpoint protection solutions .
Support and maintain
Windows, Linux, and macOS
desktop/laptop environments.
Troubleshoot and maintain
printers, routers, switches, firewalls, and servers .
Manage
Active Directory , including user accounts, permissions, and group policies.
Collaborate with cross-functional teams, business users, and management to ensure efficient IT operations.
Stay current with emerging IT technologies and best practices.
Minimum Qualifications
7+ years
of experience in enterprise IT support (hardware, software, or applications).
3+ years
working with
JIRA, ServiceNow , or similar help desk systems.
3+ years
supporting
LAN, switching, and WAPs .
3+ years
managing
enterprise antivirus
tools.
Proficient in
MS Active Directory, Windows Server, MS Office Suite, and Google Workspace .
Experience with
Windows 11, Linux, and macOS
operating systems.
Strong understanding of
network protocols
(TCP/IP, UDP, DHCP).
Preferred Qualifications
5+ years
managing
Active Directory
or Windows Server environments.
Experience as a
Service Desk Administrator
using JIRA or ServiceNow.
Dell Certified Systems Expert (DCSE)
Apple Certified Support Professional (ACSP)
Microsoft Certified Solutions Expert (MCSE)
Cisco Certified Network Associate (CCNA)
or
Juniper
equivalent
Endpoint Protection/Encryption Tool Certification (e.g., McAfee EPO)
Experience working with
PMO processes and policies .
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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Help Desk Specialist (Senior) We are seeking an experienced Help Desk Specialist (Senior) to support enterprise IT operations. The ideal candidate will have strong technical expertise in hardware, software, networking, and enterprise support environments, with a focus on effective communication, problem‑solving, and customer service.
Work Type Hybrid (3 days onsite, 2 days remote)
Open Positions 3
Responsibilities
Provide Tier 1 and Tier 2 technical support for enterprise hardware, software, and applications.
Manage and resolve incidents through
JIRA, ServiceNow , or similar ticketing systems.
Support
LAN, Switching, Wireless Access Points (WAPs) , and network infrastructure.
Administer and manage
enterprise antivirus and endpoint protection solutions .
Support and maintain
Windows, Linux, and macOS
desktop/laptop environments.
Troubleshoot and maintain
printers, routers, switches, firewalls, and servers .
Manage
Active Directory , including user accounts, permissions, and group policies.
Collaborate with cross-functional teams, business users, and management to ensure efficient IT operations.
Stay current with emerging IT technologies and best practices.
Minimum Qualifications
7+ years
of experience in enterprise IT support (hardware, software, or applications).
3+ years
working with
JIRA, ServiceNow , or similar help desk systems.
3+ years
supporting
LAN, switching, and WAPs .
3+ years
managing
enterprise antivirus
tools.
Proficient in
MS Active Directory, Windows Server, MS Office Suite, and Google Workspace .
Experience with
Windows 11, Linux, and macOS
operating systems.
Strong understanding of
network protocols
(TCP/IP, UDP, DHCP).
Preferred Qualifications
5+ years
managing
Active Directory
or Windows Server environments.
Experience as a
Service Desk Administrator
using JIRA or ServiceNow.
Dell Certified Systems Expert (DCSE)
Apple Certified Support Professional (ACSP)
Microsoft Certified Solutions Expert (MCSE)
Cisco Certified Network Associate (CCNA)
or
Juniper
equivalent
Endpoint Protection/Encryption Tool Certification (e.g., McAfee EPO)
Experience working with
PMO processes and policies .
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr