Waukesha-Pearce Industries
Product Support Sales (501-CMD)
Waukesha-Pearce Industries, Houston, Texas, United States, 77246
Job Details
Job Location:
Houston, TX
Position Type:
Full Time
Job Category:
Sales
Description Scope of Work:
WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI's manufacturers and WPI.
Primary Job Responsibilities
As a PSSR you will prepare and follow as closely as possible a weekly itinerary
A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies
A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments
A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role
Attend training when available from Manufacture and WPI
A Product Support Sales Representative will provide product leads and communications with a unit sales representative
Stay up to date on new product support offerings made available by WPI's Manufacture and WPI
A Product Support Sales Representative will quote customers' parts and service jobs as required coordinating with parts and service
Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department
Inspect & evaluate customer's equipment, as required, for customer satisfaction
Develop customer profiles for assigned customers
Deliver Extended Warranty contracts and oil analyzer kits to customers as required
Perform other duties as assigned
Minimum Qualifications
Must have a High School Diploma or equivalent, a bachelor's degree in applied discipline is preferred
Must have a minimum of 4 years of previous experience
Knowledge, Skills, and Abilities
Must have a working knowledge of the above-titled position and how it relates to the overall business and its objectives
Must meet goals and objectives set forth by the company
Must conform to policies and procedures set forth by the company
Must have a current driver's license and acceptable driving record per WPI insurance carrier standards
Must be able to lift 50 pounds
Must be able to bend and twist several times a day
Must be dependable and able to work independently
Must have good communication skills for dealing with customers and employees
Must maintain good client relations
Must maintain a professional appearance
Must promote and maintain a clean, neat, and safe work environment
Must have the ability to work flexible hours, days, and weekends (as necessary)
Must protect the company assets and interests
Must be able to travel and stay overnight
Must be able to supervise and motivate others
Must have the ability to effectively evaluate others
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Español WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.
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Job Location:
Houston, TX
Position Type:
Full Time
Job Category:
Sales
Description Scope of Work:
WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI's manufacturers and WPI.
Primary Job Responsibilities
As a PSSR you will prepare and follow as closely as possible a weekly itinerary
A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies
A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments
A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role
Attend training when available from Manufacture and WPI
A Product Support Sales Representative will provide product leads and communications with a unit sales representative
Stay up to date on new product support offerings made available by WPI's Manufacture and WPI
A Product Support Sales Representative will quote customers' parts and service jobs as required coordinating with parts and service
Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department
Inspect & evaluate customer's equipment, as required, for customer satisfaction
Develop customer profiles for assigned customers
Deliver Extended Warranty contracts and oil analyzer kits to customers as required
Perform other duties as assigned
Minimum Qualifications
Must have a High School Diploma or equivalent, a bachelor's degree in applied discipline is preferred
Must have a minimum of 4 years of previous experience
Knowledge, Skills, and Abilities
Must have a working knowledge of the above-titled position and how it relates to the overall business and its objectives
Must meet goals and objectives set forth by the company
Must conform to policies and procedures set forth by the company
Must have a current driver's license and acceptable driving record per WPI insurance carrier standards
Must be able to lift 50 pounds
Must be able to bend and twist several times a day
Must be dependable and able to work independently
Must have good communication skills for dealing with customers and employees
Must maintain good client relations
Must maintain a professional appearance
Must promote and maintain a clean, neat, and safe work environment
Must have the ability to work flexible hours, days, and weekends (as necessary)
Must protect the company assets and interests
Must be able to travel and stay overnight
Must be able to supervise and motivate others
Must have the ability to effectively evaluate others
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Español WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.
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