Energy Jobline ZR
MSP System Administrator, Support, Project Engineer - TN in Franklin
Energy Jobline ZR, Franklin, Connecticut, United States
About the Company
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub with an audience reach of over 7 million energy professionals.
Job Location Franklin, TN, USA. This position is not fully remote; you must be on site at customers, at our office, and remote from home.
Position Overview We are looking for an energetic and organized individual to deliver excellent customer service as part of our Managed Service Provider (MSP) technology solutions. The role requires strong technical skills and a focus on client satisfaction.
Responsibilities
Serve as first line of technical support for all clients, providing remote and on‑site assistance as needed.
Respond to service requests and escalations with a high level of professionalism and efficiency.
Participate in application and migration projects, training, and Microsoft Partner functions.
Apply industry best‑practice solutions and recommend improvements to clients.
Ensure exceptional client satisfaction and consistent delivery of services.
Contribute to daily team meetings and project meetings, reviewing, re‑prioritizing, and reassigning service requests.
Maintain adherence to all policies and procedures in service delivery.
Provide accurate and timely escalation technology support and problem resolution.
Stay current and constantly grow technical skillset.
Build rapport with clients and their end users to establish confidence, credibility, and cooperation.
Knowledge, Skills, and Abilities Required
Experience with an MSP or managing a full environment independently.
Windows, Windows Server, Azure, AWS, Office 365, and proper server administration.
Firewalls (Cisco, Fortinet, SonicWall) and networking (routers, switches).
Desktop imaging, Outlook, Exchange Server, Group Policy, Teams, Microsoft Admin Center.
Patching, alerts & monitoring, Intune, System Center, Hyper-V/VMware.
Strong understanding of data protection and multi‑layer security stack.
Effective prioritization of service requests and escalations.
Excellent verbal and written communication skills.
Desired Soft Skills
Excellent time management, organization, and professionalism.
Drive to enhance skills independently and at home or in office.
Other Qualifications
Leadership, drive, integrity, teamwork, and independent work.
Formal presentation and speaking skills.
Persuasiveness and adaptability to a dynamic environment.
Stress tolerance, team collaboration, and high quality focus.
Strong critical thinking and analysis.
Proficiency in Microsoft Office and experience with Windows Server, Exchange Server, or Linux.
Demonstrated ability to manage multiple tasks and deliver documentation, emails, proposals, and project plans.
Record of achievement and ability to write client‑ready documentation.
Compensation & Benefits
Opportunity to impact organization growth.
Skill development and training.
Bonuses and commission.
Unlimited time off.
Free training and certification reimbursement.
Raises for certifications obtained.
Additional benefits as described.
Company Description: We deliver high quality technical support and network design/implementation to small and medium organizations, operating as a Microsoft Certified Partner. Established in 2000, our diverse teams serve IT strategy and ongoing operational support.
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Job Location Franklin, TN, USA. This position is not fully remote; you must be on site at customers, at our office, and remote from home.
Position Overview We are looking for an energetic and organized individual to deliver excellent customer service as part of our Managed Service Provider (MSP) technology solutions. The role requires strong technical skills and a focus on client satisfaction.
Responsibilities
Serve as first line of technical support for all clients, providing remote and on‑site assistance as needed.
Respond to service requests and escalations with a high level of professionalism and efficiency.
Participate in application and migration projects, training, and Microsoft Partner functions.
Apply industry best‑practice solutions and recommend improvements to clients.
Ensure exceptional client satisfaction and consistent delivery of services.
Contribute to daily team meetings and project meetings, reviewing, re‑prioritizing, and reassigning service requests.
Maintain adherence to all policies and procedures in service delivery.
Provide accurate and timely escalation technology support and problem resolution.
Stay current and constantly grow technical skillset.
Build rapport with clients and their end users to establish confidence, credibility, and cooperation.
Knowledge, Skills, and Abilities Required
Experience with an MSP or managing a full environment independently.
Windows, Windows Server, Azure, AWS, Office 365, and proper server administration.
Firewalls (Cisco, Fortinet, SonicWall) and networking (routers, switches).
Desktop imaging, Outlook, Exchange Server, Group Policy, Teams, Microsoft Admin Center.
Patching, alerts & monitoring, Intune, System Center, Hyper-V/VMware.
Strong understanding of data protection and multi‑layer security stack.
Effective prioritization of service requests and escalations.
Excellent verbal and written communication skills.
Desired Soft Skills
Excellent time management, organization, and professionalism.
Drive to enhance skills independently and at home or in office.
Other Qualifications
Leadership, drive, integrity, teamwork, and independent work.
Formal presentation and speaking skills.
Persuasiveness and adaptability to a dynamic environment.
Stress tolerance, team collaboration, and high quality focus.
Strong critical thinking and analysis.
Proficiency in Microsoft Office and experience with Windows Server, Exchange Server, or Linux.
Demonstrated ability to manage multiple tasks and deliver documentation, emails, proposals, and project plans.
Record of achievement and ability to write client‑ready documentation.
Compensation & Benefits
Opportunity to impact organization growth.
Skill development and training.
Bonuses and commission.
Unlimited time off.
Free training and certification reimbursement.
Raises for certifications obtained.
Additional benefits as described.
Company Description: We deliver high quality technical support and network design/implementation to small and medium organizations, operating as a Microsoft Certified Partner. Established in 2000, our diverse teams serve IT strategy and ongoing operational support.
#J-18808-Ljbffr