Golden Entertainment
Summary
As the Creative Supervisor you will lead and oversee a team of designers while also serving as the team’s senior creative contributor. This role requires not only strong leadership and organizational skills but also an expert level of hands‑on design ability. You will bring a combination of advanced creative execution with the ability to guide, inspire, and elevate the work of the design team. Being able to balance management and production responsibilities will drive high‑quality, on‑brand creative across multiple platforms and properties.
Essential Functions and Responsibilities
Design and produce marketing and brand materials for multiple casino‑resort properties and taverns, ensuring all creative aligns with company and brand standards
Lead and mentor a team of designers by providing creative direction, feedback, and support to enhance their design skills and maintain consistent quality
Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Manage daily design workflow, assigning projects, reviewing work, and helping the team meet deadlines and creative goals
Collaborate closely with internal departments including Account Coordination, Production, and Property Marketing to ensure projects are delivered accurately and efficiently
Act as a key hands‑on designer, developing creative concepts and executing layouts, visuals, and digital assets for campaigns and brand initiatives
Present creative ideas and updates confidently to peers and senior leaders, including the Sr. Director and COO, maintaining professionalism and clear communication
Assist in maintaining brand guidelines and ensuring all creative materials are visually cohesive and on message
Support the Sr. Director and Creative Services Manager in improving creative processes, team collaboration, and overall workflow efficiency
Foster a positive, collaborative team culture, encouraging open communication and creative problem‑solving
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
4+ years creative design experience with at least 2 years in a supervisory capacity
Demonstrated problem solving abilities with creative, out of the box solutions
Experience analyzing processes and procedures and developing corrections and/or new SOPs to make area of review more efficient and effective
Thorough understanding and applied skills within the advertising industry and marketing principles, including traditional media, emerging media, LED signage, photography, videography, social media, etc.
Ability to lead and guide team members in a fast‑paced or customer‑facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards.
Highly skilled experience in Adobe Illustrator, Figma, Photoshop, or similar design platform required
Experience working in project management system required (e.g., Workfront, Workamajig, or similar)
Experience working within and administering asset management systems, internal servers, and other creative management systems
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
At least 21 years of age
High School Diploma or equivalent required; [associate/bachelor’s degree or certification preferred/required if applicable]
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Occasionally push/pull up to 35lbs.
Occasionally and/or carry up to 35lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Frequently sit and work at a desk or computer
Frequently standing and walking
Ability to communicate using in‑person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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Essential Functions and Responsibilities
Design and produce marketing and brand materials for multiple casino‑resort properties and taverns, ensuring all creative aligns with company and brand standards
Lead and mentor a team of designers by providing creative direction, feedback, and support to enhance their design skills and maintain consistent quality
Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Manage daily design workflow, assigning projects, reviewing work, and helping the team meet deadlines and creative goals
Collaborate closely with internal departments including Account Coordination, Production, and Property Marketing to ensure projects are delivered accurately and efficiently
Act as a key hands‑on designer, developing creative concepts and executing layouts, visuals, and digital assets for campaigns and brand initiatives
Present creative ideas and updates confidently to peers and senior leaders, including the Sr. Director and COO, maintaining professionalism and clear communication
Assist in maintaining brand guidelines and ensuring all creative materials are visually cohesive and on message
Support the Sr. Director and Creative Services Manager in improving creative processes, team collaboration, and overall workflow efficiency
Foster a positive, collaborative team culture, encouraging open communication and creative problem‑solving
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
4+ years creative design experience with at least 2 years in a supervisory capacity
Demonstrated problem solving abilities with creative, out of the box solutions
Experience analyzing processes and procedures and developing corrections and/or new SOPs to make area of review more efficient and effective
Thorough understanding and applied skills within the advertising industry and marketing principles, including traditional media, emerging media, LED signage, photography, videography, social media, etc.
Ability to lead and guide team members in a fast‑paced or customer‑facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards.
Highly skilled experience in Adobe Illustrator, Figma, Photoshop, or similar design platform required
Experience working in project management system required (e.g., Workfront, Workamajig, or similar)
Experience working within and administering asset management systems, internal servers, and other creative management systems
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
At least 21 years of age
High School Diploma or equivalent required; [associate/bachelor’s degree or certification preferred/required if applicable]
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Occasionally push/pull up to 35lbs.
Occasionally and/or carry up to 35lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Frequently sit and work at a desk or computer
Frequently standing and walking
Ability to communicate using in‑person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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