The TJX Companies, Inc.
Retail Customer Experience Supervisor
The TJX Companies, Inc., Woodinville, Washington, United States, 98072
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications – Available to work flexible schedule, including nights and weekends
– Strong understanding of merchandising techniques
– Capable of multi-tasking
– Strong communication and organizational skills with attention to detail
– Able to respond appropriately to changes in direction or unexpected situations
– Team player, working effectively with peers and supervisors
– Able to train others
– 1 year retail and 6 months of leadership experience
Benefits
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Address 14051 NE 175th Street
Location USA, TJ Maxx Store 0574 Woodinville WA
This position has a starting pay range of $17.66 to $18.16 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The Full Range of the position is $17.66 to $27.20 per hour.
Applicants with arrest or conviction records will be considered for employment.
TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Seniority Level Mid-Senior level
Employment Type Part-time
Job Function Other
Industries Retail
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Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications – Available to work flexible schedule, including nights and weekends
– Strong understanding of merchandising techniques
– Capable of multi-tasking
– Strong communication and organizational skills with attention to detail
– Able to respond appropriately to changes in direction or unexpected situations
– Team player, working effectively with peers and supervisors
– Able to train others
– 1 year retail and 6 months of leadership experience
Benefits
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Address 14051 NE 175th Street
Location USA, TJ Maxx Store 0574 Woodinville WA
This position has a starting pay range of $17.66 to $18.16 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The Full Range of the position is $17.66 to $27.20 per hour.
Applicants with arrest or conviction records will be considered for employment.
TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Seniority Level Mid-Senior level
Employment Type Part-time
Job Function Other
Industries Retail
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