Ultimate Staffing
Video Content Creator - Customer Experience (CX)
Location: Irvine, CA
Employment Type: Temporary
Pay: $36/hr.
About the Role We're looking for a creative and detail-oriented Video Content Creator to join our Customer Experience team. In this role, you'll produce engaging "how-to" videos that empower customers to navigate common tasks with ease. Your work will directly support our mission to simplify and enhance the customer journey through intuitive self-service tools.
What You'll Do
Create Instructional Videos: Develop clear, concise video content that helps customers complete tasks independently, reducing the need for support calls.
Ensure Brand Consistency: Collaborate with marketing and OEM partners to align video content with brand standards and visual identity.
Collaborate Across Teams: Work with Customer Service, Digital, and IT teams to identify common customer pain points and translate them into helpful video guides.
Monitor Performance: Track engagement metrics and customer feedback to continuously improve video effectiveness.
Maintain Content Quality: Regularly update and retire outdated videos to ensure relevance and accuracy.
What You Bring
2-4 years of experience in digital content creation, communications, or customer experience within a corporate or agency setting.
Bachelor's degree in Digital Media, Communications, or a related field.
Proficiency in video editing tools such as Adobe Premiere Pro, After Effects, and Storyblocks.
Strong writing and communication skills with a knack for simplifying complex information.
A collaborative mindset and ability to manage multiple projects in a fast-paced environment.
Passion for enhancing customer experiences through digital solutions.
Desired Skills and Experience
Video Production
Video Editing (Adobe Premiere Pro, After Effects)
Digital Media
Visual Storytelling
Content Creation
Brand Management
Customer Experience (CX)
Instructional Design
Cross-functional Collaboration
Project Management
Communication Skills
Attention to Detail
Adobe Creative Suite
Storyboarding
UX Writing
Self-Service Strategy
Performance Analytics
Content Governance
2-4 years in digital content creation, communications, or customer experience
Experience working in a corporate or agency setting
Background in collaborating with marketing and brand teams
Familiarity with customer service environments and digital platforms
Proven ability to simplify complex information for customer-facing content
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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Employment Type: Temporary
Pay: $36/hr.
About the Role We're looking for a creative and detail-oriented Video Content Creator to join our Customer Experience team. In this role, you'll produce engaging "how-to" videos that empower customers to navigate common tasks with ease. Your work will directly support our mission to simplify and enhance the customer journey through intuitive self-service tools.
What You'll Do
Create Instructional Videos: Develop clear, concise video content that helps customers complete tasks independently, reducing the need for support calls.
Ensure Brand Consistency: Collaborate with marketing and OEM partners to align video content with brand standards and visual identity.
Collaborate Across Teams: Work with Customer Service, Digital, and IT teams to identify common customer pain points and translate them into helpful video guides.
Monitor Performance: Track engagement metrics and customer feedback to continuously improve video effectiveness.
Maintain Content Quality: Regularly update and retire outdated videos to ensure relevance and accuracy.
What You Bring
2-4 years of experience in digital content creation, communications, or customer experience within a corporate or agency setting.
Bachelor's degree in Digital Media, Communications, or a related field.
Proficiency in video editing tools such as Adobe Premiere Pro, After Effects, and Storyblocks.
Strong writing and communication skills with a knack for simplifying complex information.
A collaborative mindset and ability to manage multiple projects in a fast-paced environment.
Passion for enhancing customer experiences through digital solutions.
Desired Skills and Experience
Video Production
Video Editing (Adobe Premiere Pro, After Effects)
Digital Media
Visual Storytelling
Content Creation
Brand Management
Customer Experience (CX)
Instructional Design
Cross-functional Collaboration
Project Management
Communication Skills
Attention to Detail
Adobe Creative Suite
Storyboarding
UX Writing
Self-Service Strategy
Performance Analytics
Content Governance
2-4 years in digital content creation, communications, or customer experience
Experience working in a corporate or agency setting
Background in collaborating with marketing and brand teams
Familiarity with customer service environments and digital platforms
Proven ability to simplify complex information for customer-facing content
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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