The Ritz-Carlton Yacht Collection
Partner Assistance - Inbound Trade Sales
The Ritz-Carlton Yacht Collection, Fort Lauderdale, Florida, us, 33336
Partner Assistance - Inbound Trade Sales
Join the Ritz‑Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury.
Embark on an extraordinary journey with the Ritz‑Carlton Yacht Collection, an exquisite extension of the renowned Ritz‑Carlton brand dedicated to redefining ultra‑luxury hospitality at sea. As a Partner Assistance Associate, you will build strong relationships by managing a database of agencies that have expressed interest in the collection. Superior customer service skills are required to explain rates, promotions, and answer questions regarding the yacht, suites, hotel, land, shore excursions, and air programs, as well as onboard amenities.
Job Summary The
Partner Assistance Associate
(Trade Sales) introduces the unique opportunity of our yacht vacations to travel agencies throughout the US, Canada, and Latin America. In this role, you will build strong relationships by managing a database of agencies that have expressed interest in The Ritz‑Carlton Yacht Collection.
Essential Functions
Promotes sales to travel partners by initiating calls, acting on leads, and/or prospects to identify travel needs, presenting/explaining The Ritz‑Carlton Yacht Collection products, and making travel recommendations.
Builds and maintains effective relationships with new and existing Travel Partners.
Use in‑depth industry and company knowledge to articulate cruise product features, benefits, and pricing; and make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities.
Maintains courteous & professional telephone etiquette at all times.
Provides overflow support for inbound calls/chats (when required).
Performs other job‑related functions as assigned.
Exercises discretion and independent judgment concerning all aspects of job functions.
Competency Education
Minimum 2‑year college degree or 3 years’ experience equivalent.
Skills & Experience
Minimum 2 years of customer service and sales experience required, ideally from a luxury cruise background.
Must commit to delivering a high level of customer service.
Maintain positive, pleasant behavior while engaging customers & colleagues.
Possess excellent written & verbal communication skills; able to convey information in a clear, concise manner.
Bilingual (Spanish or Portuguese) is a plus.
Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process.
Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions.
Ability to follow our exclusive RCYC Sales Process, and maximize opportunities to increase sales revenue by offering additional amenities and ancillary products.
Ability to learn and utilize the reservation system.
Expected Hours of Work
Full‑time (40‑hour work week), with occasional opportunity for overtime.
On‑site at the Fort Lauderdale office.
Hours are shift‑based.
Flexible to work weekends and public holidays.
The Ritz‑Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Medical insurance Vision insurance 401(k) Disability insurance
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Embark on an extraordinary journey with the Ritz‑Carlton Yacht Collection, an exquisite extension of the renowned Ritz‑Carlton brand dedicated to redefining ultra‑luxury hospitality at sea. As a Partner Assistance Associate, you will build strong relationships by managing a database of agencies that have expressed interest in the collection. Superior customer service skills are required to explain rates, promotions, and answer questions regarding the yacht, suites, hotel, land, shore excursions, and air programs, as well as onboard amenities.
Job Summary The
Partner Assistance Associate
(Trade Sales) introduces the unique opportunity of our yacht vacations to travel agencies throughout the US, Canada, and Latin America. In this role, you will build strong relationships by managing a database of agencies that have expressed interest in The Ritz‑Carlton Yacht Collection.
Essential Functions
Promotes sales to travel partners by initiating calls, acting on leads, and/or prospects to identify travel needs, presenting/explaining The Ritz‑Carlton Yacht Collection products, and making travel recommendations.
Builds and maintains effective relationships with new and existing Travel Partners.
Use in‑depth industry and company knowledge to articulate cruise product features, benefits, and pricing; and make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities.
Maintains courteous & professional telephone etiquette at all times.
Provides overflow support for inbound calls/chats (when required).
Performs other job‑related functions as assigned.
Exercises discretion and independent judgment concerning all aspects of job functions.
Competency Education
Minimum 2‑year college degree or 3 years’ experience equivalent.
Skills & Experience
Minimum 2 years of customer service and sales experience required, ideally from a luxury cruise background.
Must commit to delivering a high level of customer service.
Maintain positive, pleasant behavior while engaging customers & colleagues.
Possess excellent written & verbal communication skills; able to convey information in a clear, concise manner.
Bilingual (Spanish or Portuguese) is a plus.
Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process.
Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions.
Ability to follow our exclusive RCYC Sales Process, and maximize opportunities to increase sales revenue by offering additional amenities and ancillary products.
Ability to learn and utilize the reservation system.
Expected Hours of Work
Full‑time (40‑hour work week), with occasional opportunity for overtime.
On‑site at the Fort Lauderdale office.
Hours are shift‑based.
Flexible to work weekends and public holidays.
The Ritz‑Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Medical insurance Vision insurance 401(k) Disability insurance
#J-18808-Ljbffr