Paradox
At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.
Responsibilities
Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
Enter accurate rooming lists, routing information, tax‑exempt status and verification of payment in company software systems
Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick‑ups, rooming lists, etc.
Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
Organize and coordinate client appreciation and in‑house lodge events
Provide detailed information on meeting‑specific needs throughout the entire booking process from negotiation through departure
Attend pre‑ and post‑conference meetings as needed
Handle all in‑suite VIP packages and amenities as needed
Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
Assist Sales Team with any special projects.
Basic Qualifications & Skills
Associate’s degree in hotel/hospitality or related field or equivalent experience/education combination
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Professional communication skills both verbal and written
OPERA system experience
Previous resort/hospitality experience
Strong problem‑solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi‑tasking ability
Physical Requirements
Able to lift up to 20 lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Estimated Salary Range Pay Rate:
$ /hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.
EEO Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Responsibilities
Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
Enter accurate rooming lists, routing information, tax‑exempt status and verification of payment in company software systems
Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick‑ups, rooming lists, etc.
Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
Organize and coordinate client appreciation and in‑house lodge events
Provide detailed information on meeting‑specific needs throughout the entire booking process from negotiation through departure
Attend pre‑ and post‑conference meetings as needed
Handle all in‑suite VIP packages and amenities as needed
Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
Assist Sales Team with any special projects.
Basic Qualifications & Skills
Associate’s degree in hotel/hospitality or related field or equivalent experience/education combination
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Professional communication skills both verbal and written
OPERA system experience
Previous resort/hospitality experience
Strong problem‑solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi‑tasking ability
Physical Requirements
Able to lift up to 20 lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Estimated Salary Range Pay Rate:
$ /hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.
EEO Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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