RudderStack
Solutions Engineer (Post Sales) - US Remote (West Coast)
RudderStack, San Francisco, California, United States, 94199
Solutions Engineer (Post Sales) – US Remote (West Coast)
Join RudderStack as a
Solutions Engineer (Post Sales)
and help customers derive value from our customer data platform.
About RudderStack RudderStack is redefining enterprise‑scale data collection and routing. We build a customer data platform (CDP) that runs on customers’ own data warehouses, offering an open‑source, developer‑first approach. Our mission is to solve the customer data management problem in enterprises in a secure, compliant, and cost‑effective way. We are backed by Insight Partners, Kleiner Perkins and S28, and have raised $82 million in funding. Clients include Crate + Barrel, Acorns, PrizePicks, and Cars.com.
About The Role
Bridge the gap between technical product capabilities and customer success, working closely with Customer Success, Product, and Engineering.
Remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases.
Act as a trusted advisor, helping customers architect solutions that leverage RudderStack effectively.
What You’ll Do
Partner with customers post‑implementation to ensure smooth onboarding, adoption, and success.
Lead technical discussions and solution design sessions to align customer data architecture with business goals.
Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
Provide best‑practice guidance on data collection, transformation, and routing across warehouses and destinations.
Create technical documentation, playbooks, and training materials to accelerate customer enablement.
Advocate for customers by sharing feedback and feature requests with internal teams.
Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
Qualifications
3–5 years of experience in solutions engineering, customer success engineering, or a similar technical customer‑facing role.
Solid understanding of data pipelines, ETL/ELT processes, APIs, and modern data warehouses (e.g., Snowflake, BigQuery, Redshift).
Proficiency in SQL and familiarity with at least one scripting language (Python or JavaScript preferred).
Strong problem‑solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences.
Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders.
Self‑motivated, adaptable, and eager to learn in a fast‑paced, remote‑first environment.
The compensation range for this position is $115,000–$150,000. The total compensation package also includes stock options and a comprehensive benefits package. Actual compensation will depend on your location, skills, experience, and qualifications.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Software Development
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Solutions Engineer (Post Sales)
and help customers derive value from our customer data platform.
About RudderStack RudderStack is redefining enterprise‑scale data collection and routing. We build a customer data platform (CDP) that runs on customers’ own data warehouses, offering an open‑source, developer‑first approach. Our mission is to solve the customer data management problem in enterprises in a secure, compliant, and cost‑effective way. We are backed by Insight Partners, Kleiner Perkins and S28, and have raised $82 million in funding. Clients include Crate + Barrel, Acorns, PrizePicks, and Cars.com.
About The Role
Bridge the gap between technical product capabilities and customer success, working closely with Customer Success, Product, and Engineering.
Remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases.
Act as a trusted advisor, helping customers architect solutions that leverage RudderStack effectively.
What You’ll Do
Partner with customers post‑implementation to ensure smooth onboarding, adoption, and success.
Lead technical discussions and solution design sessions to align customer data architecture with business goals.
Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
Provide best‑practice guidance on data collection, transformation, and routing across warehouses and destinations.
Create technical documentation, playbooks, and training materials to accelerate customer enablement.
Advocate for customers by sharing feedback and feature requests with internal teams.
Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
Qualifications
3–5 years of experience in solutions engineering, customer success engineering, or a similar technical customer‑facing role.
Solid understanding of data pipelines, ETL/ELT processes, APIs, and modern data warehouses (e.g., Snowflake, BigQuery, Redshift).
Proficiency in SQL and familiarity with at least one scripting language (Python or JavaScript preferred).
Strong problem‑solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences.
Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders.
Self‑motivated, adaptable, and eager to learn in a fast‑paced, remote‑first environment.
The compensation range for this position is $115,000–$150,000. The total compensation package also includes stock options and a comprehensive benefits package. Actual compensation will depend on your location, skills, experience, and qualifications.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Software Development
#J-18808-Ljbffr