TAPCO Credit Union
Branch Manager
TAPCO Credit Union – a not‑for‑profit credit union serving Tacoma and Pierce County since 1934. We are committed to helping members and employees succeed in a collaborative environment that values diversity, equity, inclusion, belonging and accessibility (DEIBA). Our motto is "People Helping People."
Position Purpose Responsible for the direction and administration of branch operations. Ensures compliance with policies, procedures and regulations, and oversees the full range of services to members and prospective members. Actively manages member cross‑sale initiatives, builds community relationships, promotes TAPCO products, and provides leadership, supervision, training and development to branch staff.
Base Expectations: Embrace and Live TAPCO's Values
People‑Centric
Curious
Inclusive
Collaborative
Trusted Partner
Core Competencies
Member Focus – Build strong relationships inside and outside the organization while delivering member‑centric solutions.
Instills Trust – Make good, timely decisions while achieving results under challenging circumstances.
Drives Results – Consistently achieve results, even when facing uncertainty.
Cultivates Innovation – Create better ways for the organization to succeed.
Leadership Competencies
Drives Purpose and Vision – Paint a compelling picture of the vision and strategy and motivate the team.
Plans and Aligns – Prioritize and remove obstacles to meet organizational goals.
Position Responsibilities
Provide leadership and direction to branch staff, ensuring training, coaching, and performance management.
Embed DEIBA principles into daily workflow.
Collaborate with management to set cross‑sale goals, member onboarding plans, and optimal service delivery.
Accountable for branch growth through retention, expansion, and acquisition tactics.
Maintain proper cash controls and ensure daily transaction accuracy.
Ensure operations comply with credit union policies and regulatory requirements.
Lead business development by building community and internal partnerships.
Manage branch expenses, prepare activity reports, and recommend process improvements.
Ensure building, grounds, and equipment maintenance and security.
Stay current on policies, procedures, rules and regulations.
Maintain Mortgage Loan Originator registration as required.
Maintain in‑depth knowledge of all credit union products and services.
Adhere to federal, state, and local laws, including BSA and OFAC requirements.
Assume additional duties as required.
Position Qualifications Minimum Qualifications
Two‑year college degree in business, finance or related field, or equivalent experience.
3–5 years supervisory experience in branch operations, teller services, member service and/or loan administration.
Knowledge of consumer lending practices and regulations.
Strong interpersonal, leadership and supervisory skills.
Proficiency in math calculations and basic bookkeeping.
Good verbal communication skills.
Professional appearance, dress and attitude.
Computer proficiency with Microsoft Office and branch equipment.
Flexibility to adapt job responsibilities as needed.
Preferred Qualifications
Bachelor’s degree in finance, business administration or related field.
Two years’ supervisory experience in a credit union, bank or financial institution.
Understanding of the credit union’s field of membership.
Thorough knowledge of Credit Union services and products.
Previous lending experience.
Position Working Conditions
Office setting.
Driving may be required.
Frequent use of wrists, hands and fingers.
Requires sitting and standing for extended periods.
Possible emergency response outside regular hours.
Salary Starting at $77,968.80 – $93,712.32, depending on experience.
Benefits
100% Employer‑paid medical, vision, prescription, and dental insurance for all employees.
50% Employer‑paid spouse coverage.
65% Employer‑paid dependent children's coverage.
Flexible Spending Account (FSA).
Dependent Care FSA.
Health Savings Account (HSA).
401(k) plan with up to 7% match.
100% Employer‑Paid Life Insurance/AD&D.
Paid vacation and sick time.
11 paid holidays + 1 floating holiday.
Optional short‑ and long‑term disability.
Employee Assistance Program.
40 paid volunteer hours.
Shared bonus plan when company goals are achieved.
DEIBA Purpose Statement
Committed to including diversity, equity, inclusion, belonging, and accessibility at the center of work.
Adhere to nondiscriminatory practices and provide equitable opportunities.
Value diverse experiences and ensure all voices are heard.
Welcome authentic perspectives to advance the mission.
Focus on real people's experiences to uncover and address systemic inequities.
Address gaps through inclusive products, practices, and policies.
Act on allyship daily.
Value the unique qualities that make each individual who they are.
Equal Opportunity Employer Statement TAPCO Credit Union is an equal opportunity employer committed to diversity and inclusion. We provide a workplace free from unlawful discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, military service, veteran status, physical or mental disability, genetic information, or any other protected characteristic under applicable law. Equal employment opportunity applies to all terms and conditions of employment.
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Position Purpose Responsible for the direction and administration of branch operations. Ensures compliance with policies, procedures and regulations, and oversees the full range of services to members and prospective members. Actively manages member cross‑sale initiatives, builds community relationships, promotes TAPCO products, and provides leadership, supervision, training and development to branch staff.
Base Expectations: Embrace and Live TAPCO's Values
People‑Centric
Curious
Inclusive
Collaborative
Trusted Partner
Core Competencies
Member Focus – Build strong relationships inside and outside the organization while delivering member‑centric solutions.
Instills Trust – Make good, timely decisions while achieving results under challenging circumstances.
Drives Results – Consistently achieve results, even when facing uncertainty.
Cultivates Innovation – Create better ways for the organization to succeed.
Leadership Competencies
Drives Purpose and Vision – Paint a compelling picture of the vision and strategy and motivate the team.
Plans and Aligns – Prioritize and remove obstacles to meet organizational goals.
Position Responsibilities
Provide leadership and direction to branch staff, ensuring training, coaching, and performance management.
Embed DEIBA principles into daily workflow.
Collaborate with management to set cross‑sale goals, member onboarding plans, and optimal service delivery.
Accountable for branch growth through retention, expansion, and acquisition tactics.
Maintain proper cash controls and ensure daily transaction accuracy.
Ensure operations comply with credit union policies and regulatory requirements.
Lead business development by building community and internal partnerships.
Manage branch expenses, prepare activity reports, and recommend process improvements.
Ensure building, grounds, and equipment maintenance and security.
Stay current on policies, procedures, rules and regulations.
Maintain Mortgage Loan Originator registration as required.
Maintain in‑depth knowledge of all credit union products and services.
Adhere to federal, state, and local laws, including BSA and OFAC requirements.
Assume additional duties as required.
Position Qualifications Minimum Qualifications
Two‑year college degree in business, finance or related field, or equivalent experience.
3–5 years supervisory experience in branch operations, teller services, member service and/or loan administration.
Knowledge of consumer lending practices and regulations.
Strong interpersonal, leadership and supervisory skills.
Proficiency in math calculations and basic bookkeeping.
Good verbal communication skills.
Professional appearance, dress and attitude.
Computer proficiency with Microsoft Office and branch equipment.
Flexibility to adapt job responsibilities as needed.
Preferred Qualifications
Bachelor’s degree in finance, business administration or related field.
Two years’ supervisory experience in a credit union, bank or financial institution.
Understanding of the credit union’s field of membership.
Thorough knowledge of Credit Union services and products.
Previous lending experience.
Position Working Conditions
Office setting.
Driving may be required.
Frequent use of wrists, hands and fingers.
Requires sitting and standing for extended periods.
Possible emergency response outside regular hours.
Salary Starting at $77,968.80 – $93,712.32, depending on experience.
Benefits
100% Employer‑paid medical, vision, prescription, and dental insurance for all employees.
50% Employer‑paid spouse coverage.
65% Employer‑paid dependent children's coverage.
Flexible Spending Account (FSA).
Dependent Care FSA.
Health Savings Account (HSA).
401(k) plan with up to 7% match.
100% Employer‑Paid Life Insurance/AD&D.
Paid vacation and sick time.
11 paid holidays + 1 floating holiday.
Optional short‑ and long‑term disability.
Employee Assistance Program.
40 paid volunteer hours.
Shared bonus plan when company goals are achieved.
DEIBA Purpose Statement
Committed to including diversity, equity, inclusion, belonging, and accessibility at the center of work.
Adhere to nondiscriminatory practices and provide equitable opportunities.
Value diverse experiences and ensure all voices are heard.
Welcome authentic perspectives to advance the mission.
Focus on real people's experiences to uncover and address systemic inequities.
Address gaps through inclusive products, practices, and policies.
Act on allyship daily.
Value the unique qualities that make each individual who they are.
Equal Opportunity Employer Statement TAPCO Credit Union is an equal opportunity employer committed to diversity and inclusion. We provide a workplace free from unlawful discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, military service, veteran status, physical or mental disability, genetic information, or any other protected characteristic under applicable law. Equal employment opportunity applies to all terms and conditions of employment.
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