Aurora
Senior Incident Commander – Aurora
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Senior Incident Commander
role at
Aurora . Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Other, Information Technology, and Management
Industry : Software Development
In This Role You Will
Lead Incident Command: Lead as the Incident Commander by establishing command and control over technical cross‑functional incidents. You will orchestrate response efforts, make decisive real‑time decisions, and establish a common operating picture for all stakeholders.
Manage Escalations & Stakeholders: Manage and prioritize escalations, ensuring targeted stakeholder representation (e.g., Software/Hardware, Cybersecurity, Network, IT, Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
Drive Continuous Improvement: Lead thorough incident retrospectives to accurately document events and identify root causes. You will define actionable follow‑ups and track their implementation to continuously enhance safety, efficiency, and overall incident response capabilities for our distributed team, ensuring lessons learned are integrated back into processes.
Develop Cross‑Functional Partnerships: Develop robust cross‑functional partnerships to proactively understand stakeholder concerns during events. You will collaborate closely with a wide variety of technical teams, providing critical support and guidance during real‑time incident response to maintain seamless 24/7 coverage.
Deliver Executive Communications: Deliver executive‑level communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights from past events to leadership and a global audience.
Required Qualifications
Experience: 5+ years of direct experience in a command‑oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), NOC/SOC leadership, or military/first‑responder operations, having served as an Incident Commander or lead responder for high‑stakes technical events.
Broad Technical Acumen: A strong, holistic understanding of the interconnectedness of complex systems, including on‑vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC). You don’t need to be a subject matter expert in all areas, but you must be able to facilitate and drive technical conversations to successful outcomes.
Familiarity with Monitoring & Observability: Understanding of the principles of monitoring and observability in complex, distributed systems.
Composure Under Pressure: Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high‑stakes situations.
Executive Briefing Skills: Experience briefing senior executives and leadership in real‑time on complex, fast‑moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely. Strong command and control presence.
Attention to Detail: Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post‑incident analysis to drive accurate reporting and continuous improvement.
Availability: Willingness and ability to participate in a 24/7 on‑call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability.
Desirable Qualifications
An advanced degree in a relevant field such as Emergency Management, Computer Science, Business, Operations, Law, or a related discipline.
Experience leading crisis and incident response as an Incident Commander in a large‑scale tech environment.
Proven ability to effectively interact with and/or report to external stakeholders (e.g., regulatory agencies, and legal counsel).
Experience in high tech and/or highly regulated industries such as Autonomous Vehicles, Maritime, Aviation, or similar sectors.
Certifications or experience in command frameworks such as FEMA's National Incident Management System (NIMS/ICS), indicating a structured approach to incident handling.
Experience with event mapping initiatives to enhance incident action planning and promote stakeholder coordination.
The base salary range for this position is $127,000 - $204,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together—all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
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Senior Incident Commander
role at
Aurora . Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Other, Information Technology, and Management
Industry : Software Development
In This Role You Will
Lead Incident Command: Lead as the Incident Commander by establishing command and control over technical cross‑functional incidents. You will orchestrate response efforts, make decisive real‑time decisions, and establish a common operating picture for all stakeholders.
Manage Escalations & Stakeholders: Manage and prioritize escalations, ensuring targeted stakeholder representation (e.g., Software/Hardware, Cybersecurity, Network, IT, Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
Drive Continuous Improvement: Lead thorough incident retrospectives to accurately document events and identify root causes. You will define actionable follow‑ups and track their implementation to continuously enhance safety, efficiency, and overall incident response capabilities for our distributed team, ensuring lessons learned are integrated back into processes.
Develop Cross‑Functional Partnerships: Develop robust cross‑functional partnerships to proactively understand stakeholder concerns during events. You will collaborate closely with a wide variety of technical teams, providing critical support and guidance during real‑time incident response to maintain seamless 24/7 coverage.
Deliver Executive Communications: Deliver executive‑level communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights from past events to leadership and a global audience.
Required Qualifications
Experience: 5+ years of direct experience in a command‑oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), NOC/SOC leadership, or military/first‑responder operations, having served as an Incident Commander or lead responder for high‑stakes technical events.
Broad Technical Acumen: A strong, holistic understanding of the interconnectedness of complex systems, including on‑vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC). You don’t need to be a subject matter expert in all areas, but you must be able to facilitate and drive technical conversations to successful outcomes.
Familiarity with Monitoring & Observability: Understanding of the principles of monitoring and observability in complex, distributed systems.
Composure Under Pressure: Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high‑stakes situations.
Executive Briefing Skills: Experience briefing senior executives and leadership in real‑time on complex, fast‑moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely. Strong command and control presence.
Attention to Detail: Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post‑incident analysis to drive accurate reporting and continuous improvement.
Availability: Willingness and ability to participate in a 24/7 on‑call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability.
Desirable Qualifications
An advanced degree in a relevant field such as Emergency Management, Computer Science, Business, Operations, Law, or a related discipline.
Experience leading crisis and incident response as an Incident Commander in a large‑scale tech environment.
Proven ability to effectively interact with and/or report to external stakeholders (e.g., regulatory agencies, and legal counsel).
Experience in high tech and/or highly regulated industries such as Autonomous Vehicles, Maritime, Aviation, or similar sectors.
Certifications or experience in command frameworks such as FEMA's National Incident Management System (NIMS/ICS), indicating a structured approach to incident handling.
Experience with event mapping initiatives to enhance incident action planning and promote stakeholder coordination.
The base salary range for this position is $127,000 - $204,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together—all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
#J-18808-Ljbffr