Talascend
Talascend is currently seeking a Business Applications Administrator for a contract-to-direct opportunity with our client in Washington DC. This role requires full-time, on-site at the Department of Justice (DOJ). You must be a U.S. Citizen, eligible for Public Trust security clearance.
OVERVIEW This role focuses on administering and optimizing key business collaboration and document management platforms, including iManage, eRooms, Confluence, and Jira.
PRIMARY RESPONSIBILITIES
Administer iManage, eRooms, Confluence, and Jira to ensure stable, secure, and efficient operation
Configure systems, apply updates and patches, and manage integrations
Troubleshoot application issues related to performance, access, and connectivity
Monitor logs and system performance, resolving issues proactively
Manage user accounts, permissions, and roles across applications
Implement and test backup and disaster recovery plans
Customize workflows and automations within Confluence and Jira to support team productivity
Maintain thorough documentation of system configurations, workflows, and support processes
Participate in change management to support updates and new feature rollouts
POSITION REQUIREMENTS
Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent experience
3–5 years of experience administering enterprise applications such as iManage, eRooms, Confluence, and Jira
Proficiency with SQL and scripting (e.g., Python, PowerShell) for automation and troubleshooting
Experience with system monitoring and performance tuning
Understanding of networking fundamentals, security best practices, and application integration
Strong problem-solving and diagnostic skills
Ability to collaborate across technical and business teams
Excellent written and verbal communication skills
Proven ability to manage day-to-day support alongside long-term projects
DESIRED QUALIFICATIONS
Experience with Jira workflows, iManage customization, or similar application-specific configuration
Familiarity with ITIL or other IT service management frameworks
Experience with cloud or hybrid application environments
#J-18808-Ljbffr
OVERVIEW This role focuses on administering and optimizing key business collaboration and document management platforms, including iManage, eRooms, Confluence, and Jira.
PRIMARY RESPONSIBILITIES
Administer iManage, eRooms, Confluence, and Jira to ensure stable, secure, and efficient operation
Configure systems, apply updates and patches, and manage integrations
Troubleshoot application issues related to performance, access, and connectivity
Monitor logs and system performance, resolving issues proactively
Manage user accounts, permissions, and roles across applications
Implement and test backup and disaster recovery plans
Customize workflows and automations within Confluence and Jira to support team productivity
Maintain thorough documentation of system configurations, workflows, and support processes
Participate in change management to support updates and new feature rollouts
POSITION REQUIREMENTS
Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent experience
3–5 years of experience administering enterprise applications such as iManage, eRooms, Confluence, and Jira
Proficiency with SQL and scripting (e.g., Python, PowerShell) for automation and troubleshooting
Experience with system monitoring and performance tuning
Understanding of networking fundamentals, security best practices, and application integration
Strong problem-solving and diagnostic skills
Ability to collaborate across technical and business teams
Excellent written and verbal communication skills
Proven ability to manage day-to-day support alongside long-term projects
DESIRED QUALIFICATIONS
Experience with Jira workflows, iManage customization, or similar application-specific configuration
Familiarity with ITIL or other IT service management frameworks
Experience with cloud or hybrid application environments
#J-18808-Ljbffr