Prepared
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We work better together, connect with candor and care, and seek diverse perspectives from our customers, communities, and each other.
Your Impact As a Professional Services Manager II at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role ensures customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.
What You’ll Do
Location: Remotely from the United States with up to 75% travel.
Report to: Manager, Professional Services.
Pre‑Sale Support: Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluation, and deployment needs assessments.
Post‑Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
Customer Interaction: Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.
What You Bring
BS/BA or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body‑worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
In‑depth knowledge of Axon products and digital evidence management systems is preferred.
Experience working with corporate, retail, and security‑based organizations.
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently and take ownership of projects while effectively collaborating across various teams.
Willingness to travel throughout North America, with potential for international travel.
Benefits That Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental, vision plans.
Fitness programs.
Emotional & mental wellness support.
Learning & development programs.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com (please note that this email address is for accommodation purposes only). In addition, some roles may require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and we are committed to the well‑being and safety of our employees as well as our environmental impact.
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Your Impact As a Professional Services Manager II at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role ensures customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.
What You’ll Do
Location: Remotely from the United States with up to 75% travel.
Report to: Manager, Professional Services.
Pre‑Sale Support: Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluation, and deployment needs assessments.
Post‑Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
Customer Interaction: Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.
What You Bring
BS/BA or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body‑worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
In‑depth knowledge of Axon products and digital evidence management systems is preferred.
Experience working with corporate, retail, and security‑based organizations.
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently and take ownership of projects while effectively collaborating across various teams.
Willingness to travel throughout North America, with potential for international travel.
Benefits That Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental, vision plans.
Fitness programs.
Emotional & mental wellness support.
Learning & development programs.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com (please note that this email address is for accommodation purposes only). In addition, some roles may require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and we are committed to the well‑being and safety of our employees as well as our environmental impact.
#J-18808-Ljbffr