Asana
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and internal teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, and staying current on Asana’s pricing and packaging.
This role is based in our Chicago office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asana team members have the option to work from home on Wednesdays, with Friday remote status dependent on the nature of work and team requirements.
What you'll achieve:
Secure renewal contracts in advance of expiration to protect revenue.
Engage decision makers to identify customer requirements, budget, key stakeholders, and approval processes.
Maintain and report an accurate rolling 150‑day forecast; analyze renewal data to identify trends.
Manage the quote‑to‑close processes for all renewals within an assigned territory; create and negotiate strategic pricing and packaging proposals.
Defend against competitive pressures and articulate Asana’s value.
Identify risk early and navigate complex customer requests by partnering with the Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management teams.
Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.
About you:
Proven sales experience with a track record of success and quota achievement in a renewal or related role (2‑5 years preferred; SaaS a plus).
Exceptional ability to build and maintain strong customer relationships.
Excellent verbal and written communication skills; experienced in contract negotiations, value selling, discovery, and closing; strong presentation skills and executive presence.
Analytical mindset with the ability to maintain forecasts and identify trends.
Problem‑solving skills, especially related to renewals.
Familiarity with Asana products and the Asana platform.
Experience with quoting systems, contracting tools, and subscription management systems.
Deep understanding of ARR and renewals concepts.
Approach work with empathy and a creative, problem‑solving mindset.
Thrives in a fast‑paced environment while balancing a book of business and customer satisfaction.
Curiosity about AI tools and emerging technologies with a willingness to learn and leverage them.
What We’ll Offer: Our comprehensive compensation package reflects the value you bring. For this role, the estimated base salary range is $103,600 – $117,600, with additional components such as equity, sales incentive pay, and a robust benefits program, including mental health, wellness, career coaching, inclusive family building benefits, retirement plans, and in‑office culinary options.
Equal Employment Opportunity We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
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This role is based in our Chicago office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asana team members have the option to work from home on Wednesdays, with Friday remote status dependent on the nature of work and team requirements.
What you'll achieve:
Secure renewal contracts in advance of expiration to protect revenue.
Engage decision makers to identify customer requirements, budget, key stakeholders, and approval processes.
Maintain and report an accurate rolling 150‑day forecast; analyze renewal data to identify trends.
Manage the quote‑to‑close processes for all renewals within an assigned territory; create and negotiate strategic pricing and packaging proposals.
Defend against competitive pressures and articulate Asana’s value.
Identify risk early and navigate complex customer requests by partnering with the Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management teams.
Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.
About you:
Proven sales experience with a track record of success and quota achievement in a renewal or related role (2‑5 years preferred; SaaS a plus).
Exceptional ability to build and maintain strong customer relationships.
Excellent verbal and written communication skills; experienced in contract negotiations, value selling, discovery, and closing; strong presentation skills and executive presence.
Analytical mindset with the ability to maintain forecasts and identify trends.
Problem‑solving skills, especially related to renewals.
Familiarity with Asana products and the Asana platform.
Experience with quoting systems, contracting tools, and subscription management systems.
Deep understanding of ARR and renewals concepts.
Approach work with empathy and a creative, problem‑solving mindset.
Thrives in a fast‑paced environment while balancing a book of business and customer satisfaction.
Curiosity about AI tools and emerging technologies with a willingness to learn and leverage them.
What We’ll Offer: Our comprehensive compensation package reflects the value you bring. For this role, the estimated base salary range is $103,600 – $117,600, with additional components such as equity, sales incentive pay, and a robust benefits program, including mental health, wellness, career coaching, inclusive family building benefits, retirement plans, and in‑office culinary options.
Equal Employment Opportunity We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
#J-18808-Ljbffr