Help Scout
Overview
Analytics Engineer
role at
Help Scout , a certified B‑Corporation that builds customer support software for more than 12,000 companies worldwide.
Base Pay $119,000 per year – $131,000 per year.
Company Help Scout is fully remote and has 140+ employees across 115 cities.
We focus on building beautiful products, delivering customer delight, and doing business with purpose.
Company Values
Happy to Help – we support one another and invest in our collective success.
Craft over Convention – the work we build is narrow‑focused, detailed, and relentlessly customer‑driven.
Progress not Perfection – we learn from mistakes and continuously improve.
Own the Outcome – we take ownership, act proactively, and deliver results.
About the Role
Build and maintain data models with dbt to create a reliable, well‑documented analytics layer.
Collaborate with analysts and stakeholders to translate reporting needs into scalable data solutions.
Define core metrics, reusable dimensions, and standardized data models that power dashboards and reporting.
Implement thorough data quality tests and validation processes.
Design and optimize SQL queries for performance, readability, and maintainability.
Write clear, accessible documentation for data models, transformations, and business logic.
Support Looker (and potentially other BI tools) to enable self‑serve analytics company‑wide.
About You
1–2 years of experience in data analytics, business intelligence, or analytics engineering.
Proficient with dbt and building modular, maintainable data models.
Advanced SQL skills, including complex joins, CTEs, and window functions.
Hands‑on experience with BI tools such as Looker, Tableau, or Power BI.
Familiar with version control (Git) and collaborative development workflows.
Strong business acumen and curiosity to understand how data drives outcomes.
Excellent communication skills, especially when translating technical concepts for non‑technical partners.
Compensation Pay range: $119,000 – $131,000 per year, aligned with national market data and a competency‑based approach.
Location requirement : Remote.
This role is open only to applicants in the United States and Canada.
Help Scout does not sponsor visas and all teammates must be authorized to work in their home location.
Benefits & Perks Healthcare coverage, wellness resources, and other benefits available through our careers page.
Equal Opportunity We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion.
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
We support accommodations and adjustments throughout the recruitment process.
All official communication will come from the @helpscout.com domain or our applicant tracking system.
#J-18808-Ljbffr
role at
Help Scout , a certified B‑Corporation that builds customer support software for more than 12,000 companies worldwide.
Base Pay $119,000 per year – $131,000 per year.
Company Help Scout is fully remote and has 140+ employees across 115 cities.
We focus on building beautiful products, delivering customer delight, and doing business with purpose.
Company Values
Happy to Help – we support one another and invest in our collective success.
Craft over Convention – the work we build is narrow‑focused, detailed, and relentlessly customer‑driven.
Progress not Perfection – we learn from mistakes and continuously improve.
Own the Outcome – we take ownership, act proactively, and deliver results.
About the Role
Build and maintain data models with dbt to create a reliable, well‑documented analytics layer.
Collaborate with analysts and stakeholders to translate reporting needs into scalable data solutions.
Define core metrics, reusable dimensions, and standardized data models that power dashboards and reporting.
Implement thorough data quality tests and validation processes.
Design and optimize SQL queries for performance, readability, and maintainability.
Write clear, accessible documentation for data models, transformations, and business logic.
Support Looker (and potentially other BI tools) to enable self‑serve analytics company‑wide.
About You
1–2 years of experience in data analytics, business intelligence, or analytics engineering.
Proficient with dbt and building modular, maintainable data models.
Advanced SQL skills, including complex joins, CTEs, and window functions.
Hands‑on experience with BI tools such as Looker, Tableau, or Power BI.
Familiar with version control (Git) and collaborative development workflows.
Strong business acumen and curiosity to understand how data drives outcomes.
Excellent communication skills, especially when translating technical concepts for non‑technical partners.
Compensation Pay range: $119,000 – $131,000 per year, aligned with national market data and a competency‑based approach.
Location requirement : Remote.
This role is open only to applicants in the United States and Canada.
Help Scout does not sponsor visas and all teammates must be authorized to work in their home location.
Benefits & Perks Healthcare coverage, wellness resources, and other benefits available through our careers page.
Equal Opportunity We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion.
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
We support accommodations and adjustments throughout the recruitment process.
All official communication will come from the @helpscout.com domain or our applicant tracking system.
#J-18808-Ljbffr