Ferrara
Manager, Learning Experience & Innovation
Join to apply for the Manager, Learning Experience & Innovation role at Ferrara.
Work Location:
Chicago
Due to the highly interactive and team‑based nature of this role, in‑person attendance for most of the workweek (i.e., 3 days or more) is essential for effective communication, strong supervision, real‑time problem‑solving, and participation in cross‑functional initiatives.
Want to make an impact?
Responsibilities Learning Experience Design
Designing impactful learning experiences by applying adult learning theory and instructional design best‑practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement
LMS Administration
Administer and maintain the SuccessFactors LMS, ensuring it is up‑to‑date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision‑making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies
Skills that will make you successful
Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem‑solving skills
Ability to communicate effectively with technical and non‑technical stakeholders
Experiences that will support your success
Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools
What We Offer At Ferrara, we’re proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR
Compensation The salary range for this role is $102,500 - $142,500 annually.
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Work Location:
Chicago
Due to the highly interactive and team‑based nature of this role, in‑person attendance for most of the workweek (i.e., 3 days or more) is essential for effective communication, strong supervision, real‑time problem‑solving, and participation in cross‑functional initiatives.
Want to make an impact?
Responsibilities Learning Experience Design
Designing impactful learning experiences by applying adult learning theory and instructional design best‑practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement
LMS Administration
Administer and maintain the SuccessFactors LMS, ensuring it is up‑to‑date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision‑making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies
Skills that will make you successful
Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem‑solving skills
Ability to communicate effectively with technical and non‑technical stakeholders
Experiences that will support your success
Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools
What We Offer At Ferrara, we’re proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR
Compensation The salary range for this role is $102,500 - $142,500 annually.
#J-18808-Ljbffr