Oatey Fr
Technical Product Specialist, Customer Service
Oatey Fr, Shakopee, Minnesota, United States, 55379
Who is Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives. The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. Our brands are synonymous with quality, integrity, and trust in the plumbing industry. Position Summary
Responsible for satisfying customer inquiries via fax, phone and internet regarding products and product applications. Position Responsibilities
Work with customers to troubleshoot and resolve product application issues. Make product recommendations based on customer requirements. Respond to customer inquiries for product or order information from email, phone, fax or EDI. Coordinate with local sales agent to resolve customer application issues. Ensure special instructions are clearly communicated in text with appropriate dates, initials, and buyer contacts. Recommend and up sell products compatible with customer buying patterns and quotations. Support Lean initiatives. Edit orders for correct sales and shipping information, and ensure proper price is applied. Make additions and deletions to existing orders according to existing policy and procedure. Develop and deliver ongoing product application training for customer service staff, providing technical tips to assist customers. Provide technical support during on site visits and virtual training. Enter customer/product complaints/claims into our Quality Form (QF) system. Answer customer inquiries through Bazaarvoice from our various distributors. Knowledge and Experience
In-depth product knowledge (product attributes and applications) in the Plumbing industry. In-depth written and oral communication skills. Good listening and questioning skills. In-depth customer service skills. Ability to problem solve and identify root cause. Broad understanding of the manufacturing process. Previous experience in a call center environment. Previous experience in a technical support role. PC Computer Proficiency: Word, Excel, etc. In-depth emotional intelligence: behavioral maturity, demonstrated trust and integrity, high ethical standards, interpersonal competence and the ability to prevent, reduce and resolve conflict. Bilingual (Spanish) a plus. Education and Certification
Undergraduate degree preferred Compensation Range
Minimum $56,846 - Midpoint $72,478 - Maximum $88,111 Offer amount determined by experience and review of internal talent. At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey! Why Oatey?
At Oatey, our purpose has always been to deliver quality, build trust and improve lives. We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else. We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates. Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard. Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates. Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development. Oatey Total Rewards
Unlimited time off for salaried Associates Short-Term and Long-Term Disability income protection coverage at no cost to associates Paid Maternity and Paid Parental Leave Annual Cash Profit Sharing (discretionary) Health Insurance for our associates averages $100 or less a month (single coverage) Generous benefits including up to $2,880 company contribution to Health Savings Account 401(k) with a 5% company match Tuition reimbursement in an environment that encourages advancement Associate well-being benefits including CALM App and robust EAP offering Recognized for our commitment to diversity, equity, and inclusion Equal Opportunity Employer The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives. The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. Our brands are synonymous with quality, integrity, and trust in the plumbing industry. Position Summary
Responsible for satisfying customer inquiries via fax, phone and internet regarding products and product applications. Position Responsibilities
Work with customers to troubleshoot and resolve product application issues. Make product recommendations based on customer requirements. Respond to customer inquiries for product or order information from email, phone, fax or EDI. Coordinate with local sales agent to resolve customer application issues. Ensure special instructions are clearly communicated in text with appropriate dates, initials, and buyer contacts. Recommend and up sell products compatible with customer buying patterns and quotations. Support Lean initiatives. Edit orders for correct sales and shipping information, and ensure proper price is applied. Make additions and deletions to existing orders according to existing policy and procedure. Develop and deliver ongoing product application training for customer service staff, providing technical tips to assist customers. Provide technical support during on site visits and virtual training. Enter customer/product complaints/claims into our Quality Form (QF) system. Answer customer inquiries through Bazaarvoice from our various distributors. Knowledge and Experience
In-depth product knowledge (product attributes and applications) in the Plumbing industry. In-depth written and oral communication skills. Good listening and questioning skills. In-depth customer service skills. Ability to problem solve and identify root cause. Broad understanding of the manufacturing process. Previous experience in a call center environment. Previous experience in a technical support role. PC Computer Proficiency: Word, Excel, etc. In-depth emotional intelligence: behavioral maturity, demonstrated trust and integrity, high ethical standards, interpersonal competence and the ability to prevent, reduce and resolve conflict. Bilingual (Spanish) a plus. Education and Certification
Undergraduate degree preferred Compensation Range
Minimum $56,846 - Midpoint $72,478 - Maximum $88,111 Offer amount determined by experience and review of internal talent. At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey! Why Oatey?
At Oatey, our purpose has always been to deliver quality, build trust and improve lives. We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else. We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates. Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard. Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates. Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development. Oatey Total Rewards
Unlimited time off for salaried Associates Short-Term and Long-Term Disability income protection coverage at no cost to associates Paid Maternity and Paid Parental Leave Annual Cash Profit Sharing (discretionary) Health Insurance for our associates averages $100 or less a month (single coverage) Generous benefits including up to $2,880 company contribution to Health Savings Account 401(k) with a 5% company match Tuition reimbursement in an environment that encourages advancement Associate well-being benefits including CALM App and robust EAP offering Recognized for our commitment to diversity, equity, and inclusion Equal Opportunity Employer The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr