CDW
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements. The Advisor builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes.
What you'll do
Serve as a liaison between Services, Sales, and CDW clients to support service delivery
Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes
Review and approve Statements of Work (SOWs) for compliance and risk management
Resolve escalated customer service issues strategically and efficiently
Deliver actionable insights to Sales and Services based on data analysis
Develop trusted partnerships with Sales and Services
Participate in tool and process improvement initiatives
Communicate engagement methodology and best practices across teams
Support the vision, goals, and strategies of Services Operations
What we expect of you
Bachelor's Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field OR
5 years of experience in Services Operations, Project Management, Risk Management or a related field without a degree
Strong leadership and collaboration skills
Excellent written and verbal communication skills
Ability to thrive in a dynamic, fast-paced environment
Ability to tailor communication to different audiences and influence effectively
Skill in turning data into actionable insights for leadership
Experience with Professional Services Automation tools (preferred)
Experience implementing process improvement projects (preferred)
Familiarity with Power BI and Excel dashboard creation (preferred)
We make technology work so people can do great things.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements. The Advisor builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes.
What you'll do
Serve as a liaison between Services, Sales, and CDW clients to support service delivery
Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes
Review and approve Statements of Work (SOWs) for compliance and risk management
Resolve escalated customer service issues strategically and efficiently
Deliver actionable insights to Sales and Services based on data analysis
Develop trusted partnerships with Sales and Services
Participate in tool and process improvement initiatives
Communicate engagement methodology and best practices across teams
Support the vision, goals, and strategies of Services Operations
What we expect of you
Bachelor's Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field OR
5 years of experience in Services Operations, Project Management, Risk Management or a related field without a degree
Strong leadership and collaboration skills
Excellent written and verbal communication skills
Ability to thrive in a dynamic, fast-paced environment
Ability to tailor communication to different audiences and influence effectively
Skill in turning data into actionable insights for leadership
Experience with Professional Services Automation tools (preferred)
Experience implementing process improvement projects (preferred)
Familiarity with Power BI and Excel dashboard creation (preferred)
We make technology work so people can do great things.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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