NYC Taxi & Limousine Commission
Executive Director of Prosecution Data Analytics
NYC Taxi & Limousine Commission, New York, New York, us, 10261
Executive Director of Prosecution Data Analytics
1 week ago Be among the first 25 applicants
The New York City Taxi and Limousine Commission (TLC) is the agency responsible for regulating New York City’s taxicab and for-hire vehicle industry. TLC licenses and regulates over 130,000 vehicles and more than 175,000 drivers, making it the most active taxi and limousine regulatory agency in the United States. Aside from vehicles and drivers, TLC also regulates taxicab agents and for-hire vehicle bases, including popular app-based transportation services. The TLC plays a pivotal role in furthering public safety within New York City and is a lead agency in a citywide effort to reduce traffic‑related injuries.
The Prosecution Division investigates and prosecutes summonses issued by TLC which consist of administrative, field and consumer‑initiated complaints. Our division prosecutes a wide range of violations including reckless driving, unlicensed operation, illegal street pickups, harassment and leaving the scene of an accident. Prosecuting Attorneys represent TLC on cases heard before the Hearings Division of the Office of Administrative Trials and Hearings and will gain robust hands‑on litigation experience as they rotate through various prosecutorial assignments, including Consumer Intake, Settlements, Hearings and Appeals.
Responsibilities
Serve as the Subject Matter Expert (SME) for the TLC Connect Project, representing the Prosecution Division’s data and operational interests, ensuring system design aligns with legal and procedural workflows.
Oversee the management of the Administrative Summonsing Unit, including supervising staff, helping manage creation of new workflows and processes, ensuring compliance with internal protocols, and working closely with Legal, Enforcement and Licensing to maintain the accuracy and timeliness of violations issuance and adjudication.
Direct the operations of the Consumer Complaints Unit (CCU), including indirectly supervising data analysts and case managers who handle incoming complaints, track trends in licensee behavior, and ensure timely prosecution; provide leadership in integrating data analysis into complaint resolution strategies to support targeted enforcement and policy recommendations.
Lead the design and implementation of data‑driven workflow improvements using technologies such as SQL Server, Power BI, and SSRS; develop automated solutions to streamline processes across all Prosecution units, reducing manual workload and increasing accuracy.
Supervise the development of tracking and analytics systems within the CCU to monitor complaint outcomes, staff performance, and unit efficiency; use SQL Server queries, Power BI dashboards, and SSRS reports to generate actionable insights for senior leadership and to inform policy and operational decisions.
Create and maintain automated tools to improve the field settlements process, increasing the efficiency of case resolution through real‑time data access and reporting; develop reports and dashboards to monitor trends, backlogs, and compliance metrics.
Serve as a liaison and backup to the Associate Commissioner of Prosecution and Managing Attorney for cross‑departmental collaboration with IT, Licensing, and other TLC divisions, particularly in matters requiring technical and analytical expertise.
Represent the Prosecution Division as a backup delegate in senior staff meetings, providing updates on analytics initiatives, unit performance, and technology‑driven improvements; present data‑informed recommendations to support strategic decision‑making at the executive level.
Minimum Qualifications
A master’s degree in computer science from an accredited college or university and at least three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity.
A baccalaureate degree from an accredited college or university and at least four (4) years of progressively more responsible, full‑time, satisfactory experience as described above; or
A four‑year high school diploma or its educational equivalent, and at least six (6) years of progressively more responsible, full‑time, satisfactory experience as described above; or
A satisfactory combination of education and experience equivalent to the options above. All candidates must have at least a four‑year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described above, including the eighteen (18) months in an administrative, managerial, executive or supervisory capacity.
Preferred Skills A Bachelor’s degree; 3+ years of experience in a technical Business Intelligence related role; 3+ years of experience in data management; 3+ years of experience in business analysis; technical expertise in analytics, KPIs, dashboards, performance management/reporting, data warehousing; experience with BI reporting tools such as OBIEE, Cognos or Business Objects; strong quantitative and process management skills; familiarity with core statistics principles; advanced Microsoft Office proficiency; strong written and verbal communication skills; ability to prioritize and manage multiple projects; preferred municipal work experience and familiarity with the City’s transportation industry.
55‑a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
Work Location: Long Island City, NY
Salary: $164,000.00 – $174,000.00
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The New York City Taxi and Limousine Commission (TLC) is the agency responsible for regulating New York City’s taxicab and for-hire vehicle industry. TLC licenses and regulates over 130,000 vehicles and more than 175,000 drivers, making it the most active taxi and limousine regulatory agency in the United States. Aside from vehicles and drivers, TLC also regulates taxicab agents and for-hire vehicle bases, including popular app-based transportation services. The TLC plays a pivotal role in furthering public safety within New York City and is a lead agency in a citywide effort to reduce traffic‑related injuries.
The Prosecution Division investigates and prosecutes summonses issued by TLC which consist of administrative, field and consumer‑initiated complaints. Our division prosecutes a wide range of violations including reckless driving, unlicensed operation, illegal street pickups, harassment and leaving the scene of an accident. Prosecuting Attorneys represent TLC on cases heard before the Hearings Division of the Office of Administrative Trials and Hearings and will gain robust hands‑on litigation experience as they rotate through various prosecutorial assignments, including Consumer Intake, Settlements, Hearings and Appeals.
Responsibilities
Serve as the Subject Matter Expert (SME) for the TLC Connect Project, representing the Prosecution Division’s data and operational interests, ensuring system design aligns with legal and procedural workflows.
Oversee the management of the Administrative Summonsing Unit, including supervising staff, helping manage creation of new workflows and processes, ensuring compliance with internal protocols, and working closely with Legal, Enforcement and Licensing to maintain the accuracy and timeliness of violations issuance and adjudication.
Direct the operations of the Consumer Complaints Unit (CCU), including indirectly supervising data analysts and case managers who handle incoming complaints, track trends in licensee behavior, and ensure timely prosecution; provide leadership in integrating data analysis into complaint resolution strategies to support targeted enforcement and policy recommendations.
Lead the design and implementation of data‑driven workflow improvements using technologies such as SQL Server, Power BI, and SSRS; develop automated solutions to streamline processes across all Prosecution units, reducing manual workload and increasing accuracy.
Supervise the development of tracking and analytics systems within the CCU to monitor complaint outcomes, staff performance, and unit efficiency; use SQL Server queries, Power BI dashboards, and SSRS reports to generate actionable insights for senior leadership and to inform policy and operational decisions.
Create and maintain automated tools to improve the field settlements process, increasing the efficiency of case resolution through real‑time data access and reporting; develop reports and dashboards to monitor trends, backlogs, and compliance metrics.
Serve as a liaison and backup to the Associate Commissioner of Prosecution and Managing Attorney for cross‑departmental collaboration with IT, Licensing, and other TLC divisions, particularly in matters requiring technical and analytical expertise.
Represent the Prosecution Division as a backup delegate in senior staff meetings, providing updates on analytics initiatives, unit performance, and technology‑driven improvements; present data‑informed recommendations to support strategic decision‑making at the executive level.
Minimum Qualifications
A master’s degree in computer science from an accredited college or university and at least three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity.
A baccalaureate degree from an accredited college or university and at least four (4) years of progressively more responsible, full‑time, satisfactory experience as described above; or
A four‑year high school diploma or its educational equivalent, and at least six (6) years of progressively more responsible, full‑time, satisfactory experience as described above; or
A satisfactory combination of education and experience equivalent to the options above. All candidates must have at least a four‑year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described above, including the eighteen (18) months in an administrative, managerial, executive or supervisory capacity.
Preferred Skills A Bachelor’s degree; 3+ years of experience in a technical Business Intelligence related role; 3+ years of experience in data management; 3+ years of experience in business analysis; technical expertise in analytics, KPIs, dashboards, performance management/reporting, data warehousing; experience with BI reporting tools such as OBIEE, Cognos or Business Objects; strong quantitative and process management skills; familiarity with core statistics principles; advanced Microsoft Office proficiency; strong written and verbal communication skills; ability to prioritize and manage multiple projects; preferred municipal work experience and familiarity with the City’s transportation industry.
55‑a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
Work Location: Long Island City, NY
Salary: $164,000.00 – $174,000.00
#J-18808-Ljbffr