GameStop
Full Time Assistant Store Manager (Store 3835)
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone.
Job Overview Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly, assist with meeting their gaming needs, inform of special promotions, recommend additional items, apply all selling behaviors during every transaction, and thank every guest for shopping at GameStop.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
Process guest purchases and return transactions accurately using the Point‑of‑Sale (POS) system.
Handle guest comments or questions via phone or in person; answer calls promptly and professionally; and, when appropriate, elevate issues to the Store Manager.
Promote GameStop’s guest benefits programs such as new‑title reservations, trade‑ins, and Pro Rewards.
Assist the Store Manager with setting guest‑service expectations, training associates, and ensuring performance alignment with company policies.
Oversee onboarding, training, and compliance for new and existing associates, including safety, inventory control, and financial protocol.
Schedule associates, supervise staffing levels, approve payroll, and verify all time‑worked is paid.
Maintain cleanliness, organization, and merchandising across the store, including restrooms and fixtures.
Fulfill and ship Omni‑Channel orders daily.
Execute inventory control, loss prevention, and bank deposit procedures.
Assist in meeting sales, profit, and shrink goals, and perform required administrative and operational duties.
Conduct daily inventory counts, restock merchandise, and reconcile financial totals in the POS system.
Report safety concerns, injuries, and hazardous situations promptly.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
Qualifications
Proof of identity and eligibility to work in the United States.
At least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
Minimum of 6 months retail management experience preferred.
Minimum of 2 years retail sales, guest service, or management experience preferred.
Knowledge of video games preferred.
Key Skills and Abilities
Outgoing personality with strong people skills.
Excellent verbal and written communication, including listening skills.
Ability to work independently and as part of a team.
Proficiency with Point‑of‑Sale (POS) systems and basic mathematics.
Strong organizational and multitasking abilities.
Availability for flexible schedule, including nights, weekends, and holidays; minimum 3 days per week.
Physical capability to lift up to 30 lbs, bend, lift, and perform other job‑related tasks.
Commitment to safety, compliance, and quality service.
Benefits Full‑time store positions at GameStop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for bonuses and other incentives.
Compensation $16.75 - $20.75 per hour
Equal Employment Opportunity GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Job Status This position accepts applications on an ongoing basis.
Disclaimer GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations for qualified individuals with disabilities are provided in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions or needs, which may include expanding responsibilities and adding duties consistent with the position’s purpose.
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Job Overview Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly, assist with meeting their gaming needs, inform of special promotions, recommend additional items, apply all selling behaviors during every transaction, and thank every guest for shopping at GameStop.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
Process guest purchases and return transactions accurately using the Point‑of‑Sale (POS) system.
Handle guest comments or questions via phone or in person; answer calls promptly and professionally; and, when appropriate, elevate issues to the Store Manager.
Promote GameStop’s guest benefits programs such as new‑title reservations, trade‑ins, and Pro Rewards.
Assist the Store Manager with setting guest‑service expectations, training associates, and ensuring performance alignment with company policies.
Oversee onboarding, training, and compliance for new and existing associates, including safety, inventory control, and financial protocol.
Schedule associates, supervise staffing levels, approve payroll, and verify all time‑worked is paid.
Maintain cleanliness, organization, and merchandising across the store, including restrooms and fixtures.
Fulfill and ship Omni‑Channel orders daily.
Execute inventory control, loss prevention, and bank deposit procedures.
Assist in meeting sales, profit, and shrink goals, and perform required administrative and operational duties.
Conduct daily inventory counts, restock merchandise, and reconcile financial totals in the POS system.
Report safety concerns, injuries, and hazardous situations promptly.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
Qualifications
Proof of identity and eligibility to work in the United States.
At least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
Minimum of 6 months retail management experience preferred.
Minimum of 2 years retail sales, guest service, or management experience preferred.
Knowledge of video games preferred.
Key Skills and Abilities
Outgoing personality with strong people skills.
Excellent verbal and written communication, including listening skills.
Ability to work independently and as part of a team.
Proficiency with Point‑of‑Sale (POS) systems and basic mathematics.
Strong organizational and multitasking abilities.
Availability for flexible schedule, including nights, weekends, and holidays; minimum 3 days per week.
Physical capability to lift up to 30 lbs, bend, lift, and perform other job‑related tasks.
Commitment to safety, compliance, and quality service.
Benefits Full‑time store positions at GameStop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for bonuses and other incentives.
Compensation $16.75 - $20.75 per hour
Equal Employment Opportunity GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Job Status This position accepts applications on an ongoing basis.
Disclaimer GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations for qualified individuals with disabilities are provided in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions or needs, which may include expanding responsibilities and adding duties consistent with the position’s purpose.
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