Seminole Hard Rock Hotel & Casino Hollywood
RECREATION - ASST MANAGER (HOLLYWOOD) - FT
Seminole Hard Rock Hotel & Casino Hollywood, Florida, New York, United States
RECREATION - ASST MANAGER (HOLLYWOOD) - FT
Job Location: US-FL-Hollywood. Seniority Level: Mid-Senior level. Employment Type: Full-time.
Overview Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. The resort features 1,271 guestrooms, a 42,000‑square‑foot Rock Spa®, and a 7,000‑person capacity Hard Rock Live entertainment venue, along with extensive gaming, dining, and recreational offerings.
Benefits & Perks Medical, Dental, Vision & Life Insurances, 401(k), Paid Time Off, Annual Bonus Opportunity, and more.
Responsibilities
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida policies.
Review daily events reports, cabana and man cave reservations, and deck logs.
Perform daily walk‑throughs of the pool deck, cabanas, pool, and Jacuzzis for maintenance, cleanliness, and safety issues.
Respond to all e‑mails, requests, and tasks in a timely manner.
Report all maintenance issues to engineering and follow up promptly.
Maintain and record department logbooks.
Conduct daily pre‑shift meetings and quarterly departmental meetings.
Ensure pool productivity and organization, including group activities, retail tracking, and inventory.
Address staff issues and concerns, providing appropriate resolution.
Assist in all areas as needed and schedule staff based on business demands.
Demonstrate and reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Notify managers or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Develop department members’ knowledge and skills through education, training, coaching, and counseling.
Support responsible gaming and responsible alcohol service by reporting concerns.
Mentor Seminole Tribe members under the Tribal Career Development program and submit progress reports to the Director of Tribal Development.
Manage staffing levels to control labor costs while maintaining outstanding guest service.
Stay abreast of current trends and best practices, communicating relevant information to management.
Perform other duties as assigned.
Qualifications
Well–developed customer service techniques and interpersonal skills to communicate with pool guests.
Ability to work flexible schedules, including nights, weekends and holidays.
Commitment to providing service that makes guests want to return.
Excellent verbal and written communication skills.
Outstanding interpersonal and guest service skills.
Ability to lead and mentor a team.
Ability to interact with a diverse team of individuals.
Superior organizational and time‑management skills.
Strong problem‑solving and decision‑making skills.
Work experience in a casino or hospitality setting is preferred.
Work Environment
Requires frequent standing, walking, and use of hands; must lift and/or move up to 50 pounds.
The work environment is fast‑paced, sometimes crowded and noisy; exposure to casino‑related environmental factors may occur.
Must be able to communicate effectively with guests in English.
Closing The Tribal Council gives preference in all employment practices to Native Americans. First preference is given to Seminole Tribe members who meet the job requirements; second preference to members of other federally recognized Native American Tribes who meet the job requirements.
Required
Gaming licensure by completing a background check through Seminole Gaming Compliance and Regulations.
Credit check.
Criminal background check.
Drug screen.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other tasks be performed when circumstances change.
Industries Gambling Facilities and Casinos
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Overview Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. The resort features 1,271 guestrooms, a 42,000‑square‑foot Rock Spa®, and a 7,000‑person capacity Hard Rock Live entertainment venue, along with extensive gaming, dining, and recreational offerings.
Benefits & Perks Medical, Dental, Vision & Life Insurances, 401(k), Paid Time Off, Annual Bonus Opportunity, and more.
Responsibilities
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida policies.
Review daily events reports, cabana and man cave reservations, and deck logs.
Perform daily walk‑throughs of the pool deck, cabanas, pool, and Jacuzzis for maintenance, cleanliness, and safety issues.
Respond to all e‑mails, requests, and tasks in a timely manner.
Report all maintenance issues to engineering and follow up promptly.
Maintain and record department logbooks.
Conduct daily pre‑shift meetings and quarterly departmental meetings.
Ensure pool productivity and organization, including group activities, retail tracking, and inventory.
Address staff issues and concerns, providing appropriate resolution.
Assist in all areas as needed and schedule staff based on business demands.
Demonstrate and reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Notify managers or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Develop department members’ knowledge and skills through education, training, coaching, and counseling.
Support responsible gaming and responsible alcohol service by reporting concerns.
Mentor Seminole Tribe members under the Tribal Career Development program and submit progress reports to the Director of Tribal Development.
Manage staffing levels to control labor costs while maintaining outstanding guest service.
Stay abreast of current trends and best practices, communicating relevant information to management.
Perform other duties as assigned.
Qualifications
Well–developed customer service techniques and interpersonal skills to communicate with pool guests.
Ability to work flexible schedules, including nights, weekends and holidays.
Commitment to providing service that makes guests want to return.
Excellent verbal and written communication skills.
Outstanding interpersonal and guest service skills.
Ability to lead and mentor a team.
Ability to interact with a diverse team of individuals.
Superior organizational and time‑management skills.
Strong problem‑solving and decision‑making skills.
Work experience in a casino or hospitality setting is preferred.
Work Environment
Requires frequent standing, walking, and use of hands; must lift and/or move up to 50 pounds.
The work environment is fast‑paced, sometimes crowded and noisy; exposure to casino‑related environmental factors may occur.
Must be able to communicate effectively with guests in English.
Closing The Tribal Council gives preference in all employment practices to Native Americans. First preference is given to Seminole Tribe members who meet the job requirements; second preference to members of other federally recognized Native American Tribes who meet the job requirements.
Required
Gaming licensure by completing a background check through Seminole Gaming Compliance and Regulations.
Credit check.
Criminal background check.
Drug screen.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other tasks be performed when circumstances change.
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr