Copper State Bolt & Nut Company
Will Call Sales
Copper State Bolt & Nut Company, Albuquerque, New Mexico, United States, 87101
Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women‑owned business, we serve over 16,000 customers worldwide through 30+ facilities.
Elevate Customer Experience and Drive Sales as a Will Call Sales Associate Copper State Bolt & Nut Company is seeking an energetic Will Call associate with warehouse responsibilities to meet and greet our walk‑in customers. Previous warehouse and/or will call counter experience a plus. Construction and related product knowledge is useful. Candidate must be able to work well in a warehouse setting, and within a fast‑paced environment. The associate will be responsible for servicing the Will Call Counter.
Responsibilities
Support walk‑in customers at Will‑Call
Greet customers in a professional and courteous manner
Give priority to customers that have placed orders in advance
Help customers identify the right products for their specific application
Suggest products that the customer may also need to complement their purchase
Demonstrate products as necessary to assist customers in understanding their use or purpose
Process the customer's order or quotation in the computer system
Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware when product is ready to pick up
Ensure that will‑call orders placed in advance are entered in the system and pulled and staged so that they are ready for immediate pickup when the customer arrives
Regularly review the orders pulled for customers that have not been picked up—follow up with customers
Ensure that the Will‑Call counter, employees, area, and facilities are clean, presentable, and stocked with applicable products on shelves and walls
Regular review of the Will‑Call area to ensure cleanliness
Red‑Tag all stocking areas in the Will‑Call area without tools or other product, highlighting for yourself and others the need to replenish the inventory
Maintain a professional appearance—CSBN shirt and pants, name tag, clean‑shaven, and covered tattoos or piercings
Accurate data entry and cash, check or credit card processing
End‑of‑day reconciliation to ensure appropriate cash, check and credit card balances
Share sales leads with Inside Sales, Outside Sales, Marketing, or Branch Manager
Recognize new customers or businesses that may have potential for increased sales and should receive contact from an Outside Sales representative
Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable
Warehouse Responsibilities
Picking orders for Will Call
Stocking
Decision/Information Sharing and Communication
Ongoing communication with other sales and branch employees to support customers
Ongoing communication with Purchasing to confirm inventory levels for display items
Physical & Shift Requirements This position requires the employee to lift heavy items, up to or more than 50 lbs, and stand for virtually their entire shift (8 or more hours). The shift is Monday‑Friday, 7:00 am‑4:00 pm.
All positions require passing a mandatory pre‑employment drug & alcohol screening and background check.
#J-18808-Ljbffr
Elevate Customer Experience and Drive Sales as a Will Call Sales Associate Copper State Bolt & Nut Company is seeking an energetic Will Call associate with warehouse responsibilities to meet and greet our walk‑in customers. Previous warehouse and/or will call counter experience a plus. Construction and related product knowledge is useful. Candidate must be able to work well in a warehouse setting, and within a fast‑paced environment. The associate will be responsible for servicing the Will Call Counter.
Responsibilities
Support walk‑in customers at Will‑Call
Greet customers in a professional and courteous manner
Give priority to customers that have placed orders in advance
Help customers identify the right products for their specific application
Suggest products that the customer may also need to complement their purchase
Demonstrate products as necessary to assist customers in understanding their use or purpose
Process the customer's order or quotation in the computer system
Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware when product is ready to pick up
Ensure that will‑call orders placed in advance are entered in the system and pulled and staged so that they are ready for immediate pickup when the customer arrives
Regularly review the orders pulled for customers that have not been picked up—follow up with customers
Ensure that the Will‑Call counter, employees, area, and facilities are clean, presentable, and stocked with applicable products on shelves and walls
Regular review of the Will‑Call area to ensure cleanliness
Red‑Tag all stocking areas in the Will‑Call area without tools or other product, highlighting for yourself and others the need to replenish the inventory
Maintain a professional appearance—CSBN shirt and pants, name tag, clean‑shaven, and covered tattoos or piercings
Accurate data entry and cash, check or credit card processing
End‑of‑day reconciliation to ensure appropriate cash, check and credit card balances
Share sales leads with Inside Sales, Outside Sales, Marketing, or Branch Manager
Recognize new customers or businesses that may have potential for increased sales and should receive contact from an Outside Sales representative
Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable
Warehouse Responsibilities
Picking orders for Will Call
Stocking
Decision/Information Sharing and Communication
Ongoing communication with other sales and branch employees to support customers
Ongoing communication with Purchasing to confirm inventory levels for display items
Physical & Shift Requirements This position requires the employee to lift heavy items, up to or more than 50 lbs, and stand for virtually their entire shift (8 or more hours). The shift is Monday‑Friday, 7:00 am‑4:00 pm.
All positions require passing a mandatory pre‑employment drug & alcohol screening and background check.
#J-18808-Ljbffr