Book of the Month
Join to apply for the
Manager, Member Retention
role at
Book of the Month Join to apply for the
Manager, Member Retention
role at
Book of the Month Get AI-powered advice on this job and more exclusive features. We are looking for an ambitious Manager, Member Retention to help us improve retention and keep our member experience great. This is an opportunity to manage, design and implement programs and features that improve our members' experience to keep them engaged with our brand. A successful candidate will be able to think at a strategic & conceptual level, execute operationally, and contribute with a deep level of analytical iteration.
About The Role
You will support our retention and member experience initiatives by:
Reducing churn by analyzing past and current initiatives and strategizing new tests, with a particular focus on newer members. Developing and maintaining detailed project plans for key member experience programs like Book of the Year and our annual Reading Challenge. Embracing an analytical mindset to create reports for lifetime value, churn, and other important metrics to help make key business decisions. Coordinating campaigns to re-activate canceled members across channels like email, site, app, and more. Compiling and sharing out member insights through surveys, social listening, customer service contacts, and other channels to create actionable learnings and next steps. Working closely with cross-functional teams to optimize the member experience across channels like the monthly box and the site/app. Managing the email calendar for existing and cancelled members to engage the right audience at the right time. Running gifting campaigns during key periods like Mother’s Day and the holidays to drive gift purchases and grow the membership base.
About You
4+ years of experience in customer marketing, CRM, or loyalty marketing at a DTC brand, ideally a subscription service. Deep understanding of the customer lifecycle and platforms that manage it Strong analytical skills Thrives working in a fast-paced, iterative environment, and ready to work hard Creative and interested in coming up with new ideas. Strong organizational and problem solving skills with keen attention to detail Current or past experience as a member of BOTM is a strong plus A love of reading and contemporary fiction
Base salary range between: $100,000 to $150,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Book of the Month by 2x Sign in to set job alerts for “Retention Manager” roles.
New York City Metropolitan Area $56,500.00-$88,000.00 2 weeks ago New York, NY $100,000.00-$110,000.00 1 week ago New York, NY $115,000.00-$138,000.00 1 week ago New York, NY $95,000.00-$110,000.00 1 week ago New York, NY $95,000.00-$110,000.00 1 week ago New York, NY $125,000.00-$150,000.00 2 months ago Associate Customer Success Manager, Uber Direct
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Customer Success Manager - Financial Services (Remote)
New York, NY $137,000.00-$201,000.00 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Member Retention
role at
Book of the Month Join to apply for the
Manager, Member Retention
role at
Book of the Month Get AI-powered advice on this job and more exclusive features. We are looking for an ambitious Manager, Member Retention to help us improve retention and keep our member experience great. This is an opportunity to manage, design and implement programs and features that improve our members' experience to keep them engaged with our brand. A successful candidate will be able to think at a strategic & conceptual level, execute operationally, and contribute with a deep level of analytical iteration.
About The Role
You will support our retention and member experience initiatives by:
Reducing churn by analyzing past and current initiatives and strategizing new tests, with a particular focus on newer members. Developing and maintaining detailed project plans for key member experience programs like Book of the Year and our annual Reading Challenge. Embracing an analytical mindset to create reports for lifetime value, churn, and other important metrics to help make key business decisions. Coordinating campaigns to re-activate canceled members across channels like email, site, app, and more. Compiling and sharing out member insights through surveys, social listening, customer service contacts, and other channels to create actionable learnings and next steps. Working closely with cross-functional teams to optimize the member experience across channels like the monthly box and the site/app. Managing the email calendar for existing and cancelled members to engage the right audience at the right time. Running gifting campaigns during key periods like Mother’s Day and the holidays to drive gift purchases and grow the membership base.
About You
4+ years of experience in customer marketing, CRM, or loyalty marketing at a DTC brand, ideally a subscription service. Deep understanding of the customer lifecycle and platforms that manage it Strong analytical skills Thrives working in a fast-paced, iterative environment, and ready to work hard Creative and interested in coming up with new ideas. Strong organizational and problem solving skills with keen attention to detail Current or past experience as a member of BOTM is a strong plus A love of reading and contemporary fiction
Base salary range between: $100,000 to $150,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Book of the Month by 2x Sign in to set job alerts for “Retention Manager” roles.
New York City Metropolitan Area $56,500.00-$88,000.00 2 weeks ago New York, NY $100,000.00-$110,000.00 1 week ago New York, NY $115,000.00-$138,000.00 1 week ago New York, NY $95,000.00-$110,000.00 1 week ago New York, NY $95,000.00-$110,000.00 1 week ago New York, NY $125,000.00-$150,000.00 2 months ago Associate Customer Success Manager, Uber Direct
New York, NY $79,000.00-$98,000.00 1 week ago New York, NY $160,000.00-$181,600.00 6 days ago New York, NY $130,000.00-$145,000.00 6 hours ago New York, NY $100,000.00-$125,000.00 1 day ago Englewood Cliffs, NJ $90,000.00-$130,000.00 5 days ago New York, NY $80,000.00-$110,000.00 5 days ago Director of Client Success Fitness & Wellness
New York, NY $80,000.00-$100,000.00 21 minutes ago New York, NY $180,000.00-$220,000.00 6 days ago Senior Manager, Marketing & Brand Partnerships
New York, NY $120,000.00-$130,000.00 2 weeks ago New York, NY $70,000.00-$95,000.00 2 weeks ago New York, NY $128,000.00-$151,000.00 4 days ago Senior Manager, Lifecycle & Growth Marketing
New York, NY $125,000.00-$155,000.00 3 weeks ago Customer Success Manager - Low Touch (East Coast)
New York, NY $80,000.00-$120,000.00 1 hour ago New York, NY $100,000.00-$135,000.00 6 days ago Director of Customer Success Fitness & Wellness
New York, NY $80,000.00-$100,000.00 14 minutes ago Enterprise Customer Success Manager (Salesforce Certified)
New York, NY $80,000.00-$110,000.00 2 months ago New York, NY $100,000.00-$150,000.00 3 days ago New York, NY $12,000.00-$120,000.00 2 weeks ago Associate Customer Success Manager (Associate CSM)
New York City Metropolitan Area 1 week ago New York, NY $114,000.00-$143,000.00 1 week ago Associate Marketing Manager, Consumer Marketing
New York, NY $80,000.00-$95,000.00 2 weeks ago Customer Success Manager - Strategic Accounts
Customer Success Manager - Financial Services (Remote)
New York, NY $137,000.00-$201,000.00 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr