Prince George's County, Maryland
Emergency Medical Dispatch (EMD) Program Coordinator - REPOST
Prince George's County, Maryland, Bowie, Maryland, United States, 20721
Emergency Medical Dispatch (EMD) Program Coordinator – REPOST
1 week ago – Be among the first 25 applicants.
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County’s residents with essential resources and services. Located just minutes from Washington, DC, Prince George’s County offers an ideal setting to live, work, and enjoy life.
The Office of Homeland Security (OHS) is seeking a permanent part‑time Emergency Medical Dispatch (EMD) Program Coordinator (Compliance Specialist 4G) in its Public Safety Communications (PSC) Division. This onsite, essential public safety position requires a minimum of 67 hours per two‑week pay period.
About The Position
Oversee compliance of Maryland’s mandated EMD program, related education, accreditation standards, and 9‑1‑1 quality assurance standards within Prince George’s County’s 9‑1‑1 Center.
Coordinate with OHS/PSC Deputy Director, OHS/PSC Division Chief, 9‑1‑1 Specialists, State and County Medical Directors, State EMD Coordinators, and Emergency Medical Services providers to deliver professional services to a diverse population.
Conduct independent verification and validation reviews, inspections of 9‑1‑1 Specialist process compliance, EMD processes and procedures, and accreditation standards.
Develop and coordinate the OHS/PSC Law Enforcement and Fire/EMS Dispatcher Quality Assurance Program.
Maintain IAED Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD) protocols and quality assurance.
Coordinate updates of IAED Protocol software and related training requirements with Technical and Operations Management.
Prepare reports, correspondence, statistical analyses, and documentation on routine and complex issues.
Support EMD certification, recertification, and remedial training for 9‑1‑1 Specialists; provide CPR certification and instruction as required.
Perform systematic quality assurance reviews to enhance 9‑1‑1 process effectiveness.
Assist with other duties within the general occupational category per class specification.
Qualifications Minimum Qualifications
Bachelor’s degree in computer science, mathematics, business, public administration, or a closely related field.
At least three (3) years of experience managing product or service testing, monitoring service levels, inspections, benchmarking, metrics, IV&V, quality reports, auditing, assessments, quality control activities, and interfacing with configuration management, release management, troubleshooting, problem resolution, or data analysis.
At least one (1) year of supervisory or lead experience overseeing direct reports.
Preferred Qualifications
Compliance with State of Maryland COMAR Title 30 EMD Coordinator requirements, including minimum three (3) years of public safety call taking and call allocating experience, an EMD license, and experience in EMD education programs.
Minimum five (5) years of experience auditing and evaluating emergency 9‑1‑1 calls in alignment with EMD, EFD, and EPD IAED Protocols Quality Assurance criteria.
Certified EMD, EFD, EPD, EMD-Q, EFD-Q, EPD-Q, and Certified Telecommunicator Officer (CTO) CPR instructor.
Expert knowledge of IAED emergency dispatch trends and proficiency with IAED AQUA, NICE Logging Recorder, VESTA 9‑1‑1, and Motorola Premier One CAD systems.
Minimum two (2) years of process improvement and auditing experience.
Excellent written and oral communication skills; proficiency in Microsoft Office, Adobe Acrobat Pro, and related software.
Minimum five (5) years of supervisory or management experience.
Conditions of Employment
Must possess all required certifications at the time of application.
Must meet training and performance standards and demonstrate proficiency per COMAR and agency requirements.
Uniforms, headsets, protective apparel, and equipment must be worn and used.
Must successfully pass pre‑employment checks, including background investigation and drug screening.
Essential public safety employee: must report during standard/non‑standard hours, during emergencies, and may be required on‑call.
Must be able to work rotating shifts and maintain a valid driver’s license.
Minimum 67 hours per two‑week pay period.
Job Location 17321 Melford Boulevard, Bowie, Maryland and 9‑1‑1/Dispatch Back‑Up Center at 7915 Anchor Street, Landover, Maryland. This position does NOT offer the opportunity for telework.
Eligibility and Application Only online applications will be accepted.
Under the Immigration Reform and Control Act of 1986, the employer must hire only U.S. citizens or lawfully authorized alien workers. Applicants will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E‑Verify.
Internal applicants may appeal a rejection rating within five (5) working days. Union employees should consult their collective bargaining agreement.
Prince George’s County Government is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion.
Additional Information Referrals increase your chances of interviewing at Prince George’s County, Maryland by 2x.
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Health Care Provider
Government Administration
#J-18808-Ljbffr
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County’s residents with essential resources and services. Located just minutes from Washington, DC, Prince George’s County offers an ideal setting to live, work, and enjoy life.
The Office of Homeland Security (OHS) is seeking a permanent part‑time Emergency Medical Dispatch (EMD) Program Coordinator (Compliance Specialist 4G) in its Public Safety Communications (PSC) Division. This onsite, essential public safety position requires a minimum of 67 hours per two‑week pay period.
About The Position
Oversee compliance of Maryland’s mandated EMD program, related education, accreditation standards, and 9‑1‑1 quality assurance standards within Prince George’s County’s 9‑1‑1 Center.
Coordinate with OHS/PSC Deputy Director, OHS/PSC Division Chief, 9‑1‑1 Specialists, State and County Medical Directors, State EMD Coordinators, and Emergency Medical Services providers to deliver professional services to a diverse population.
Conduct independent verification and validation reviews, inspections of 9‑1‑1 Specialist process compliance, EMD processes and procedures, and accreditation standards.
Develop and coordinate the OHS/PSC Law Enforcement and Fire/EMS Dispatcher Quality Assurance Program.
Maintain IAED Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD) protocols and quality assurance.
Coordinate updates of IAED Protocol software and related training requirements with Technical and Operations Management.
Prepare reports, correspondence, statistical analyses, and documentation on routine and complex issues.
Support EMD certification, recertification, and remedial training for 9‑1‑1 Specialists; provide CPR certification and instruction as required.
Perform systematic quality assurance reviews to enhance 9‑1‑1 process effectiveness.
Assist with other duties within the general occupational category per class specification.
Qualifications Minimum Qualifications
Bachelor’s degree in computer science, mathematics, business, public administration, or a closely related field.
At least three (3) years of experience managing product or service testing, monitoring service levels, inspections, benchmarking, metrics, IV&V, quality reports, auditing, assessments, quality control activities, and interfacing with configuration management, release management, troubleshooting, problem resolution, or data analysis.
At least one (1) year of supervisory or lead experience overseeing direct reports.
Preferred Qualifications
Compliance with State of Maryland COMAR Title 30 EMD Coordinator requirements, including minimum three (3) years of public safety call taking and call allocating experience, an EMD license, and experience in EMD education programs.
Minimum five (5) years of experience auditing and evaluating emergency 9‑1‑1 calls in alignment with EMD, EFD, and EPD IAED Protocols Quality Assurance criteria.
Certified EMD, EFD, EPD, EMD-Q, EFD-Q, EPD-Q, and Certified Telecommunicator Officer (CTO) CPR instructor.
Expert knowledge of IAED emergency dispatch trends and proficiency with IAED AQUA, NICE Logging Recorder, VESTA 9‑1‑1, and Motorola Premier One CAD systems.
Minimum two (2) years of process improvement and auditing experience.
Excellent written and oral communication skills; proficiency in Microsoft Office, Adobe Acrobat Pro, and related software.
Minimum five (5) years of supervisory or management experience.
Conditions of Employment
Must possess all required certifications at the time of application.
Must meet training and performance standards and demonstrate proficiency per COMAR and agency requirements.
Uniforms, headsets, protective apparel, and equipment must be worn and used.
Must successfully pass pre‑employment checks, including background investigation and drug screening.
Essential public safety employee: must report during standard/non‑standard hours, during emergencies, and may be required on‑call.
Must be able to work rotating shifts and maintain a valid driver’s license.
Minimum 67 hours per two‑week pay period.
Job Location 17321 Melford Boulevard, Bowie, Maryland and 9‑1‑1/Dispatch Back‑Up Center at 7915 Anchor Street, Landover, Maryland. This position does NOT offer the opportunity for telework.
Eligibility and Application Only online applications will be accepted.
Under the Immigration Reform and Control Act of 1986, the employer must hire only U.S. citizens or lawfully authorized alien workers. Applicants will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E‑Verify.
Internal applicants may appeal a rejection rating within five (5) working days. Union employees should consult their collective bargaining agreement.
Prince George’s County Government is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion.
Additional Information Referrals increase your chances of interviewing at Prince George’s County, Maryland by 2x.
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Health Care Provider
Government Administration
#J-18808-Ljbffr