Municipal Credit Union
Consumer Lending Manager
Base pay range:
$72,520.00/yr - $90,650.00/yr
About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Mission To help hard-working New Yorkers build better tomorrows.
Vision Be New York's most loved financial institution by helping our members build their best financial futures.
Responsibilities
Oversee daily operations of the credit union's consumer lending team consistent with strategic initiatives, governing consumer credit laws, rules and regulations, as well as internal policies and procedures.
Work with the staff to ensure applications are reviewed, processed & funded within established service levels and meet or exceed department goals.
Assist with the monitoring and troubleshooting of loan and system errors.
Assist with monthly call monitoring, providing coaching and feedback to ensure staff meets or exceeds department goals.
Coach and mentor staff by providing ongoing professional development which meets credit union, service and individual development needs.
Meets with individual direct reports at least monthly and conduct team meetings monthly.
Identify, assess, and prioritize initiatives that solve member and employee pain points.
Oversee and implement the performance management process for the team; develop key performance measures that support the strategic plan of the credit union, set high performance expectations, monitor and coach accountability across the team in service levels and production objectives.
Establish and monitor goals for direct reports that are measurable to contribute to the overall production and efficiency of the department.
Monitor and review underwriting decisions, processing and funding errors, trends and exceptions. Make recommendations to Manager of Consumer Lending for revisions to guidelines, policies and/or procedures to ensure a positive Member experience.
Regularly review declined applications to ensure consistency. Overturned decisions will be monitored and utilized for ongoing coaching of staff to continuously challenge their decision making and underwriting skills.
Monitor consumer lending loan officer’s policy and exception requests and make recommendations to Manager of Consumer Lending.
Participate in Credit Union sprints, projects and strategic initiatives when they opportunity arises.
Complete timely reviews of application decisions and funding, reviewing for adherence to Consumer Loan Policy/Guidelines and provide coaching and feedback as necessary.
Underwrite, process and fund more complex loans as needed or within higher level authority and make recommendations to senior level management as necessary. May back up any staff queues as necessary to ensure SLAs are met consistently.
Ensure open lines of communication and training for consumer lending teams as well as those taking applications. Train staff on changes to guidelines, how to better prepare applications, etc. to ensure a tighter turn time on decisions.
Compile and analyze data to evaluate the present and future status of consumer loan production, products, policies and procedures.
Communicate and facilitate change to achieve strategic initiatives and consumer lending goals. Create a clear plan of action to achieve stated goals in all areas.
Work with the Quality Assurance team as needed to complete timely review of internal audit findings, reviewing for adherence to Consumer Loan Policy/Guidelines and provide coaching and feedback as necessary.
Generate production reports.
Promote and cross-sell credit union services/products that are beneficial to the member. Ensure staff is proactively looking to assist frontline employees and members with additional products that benefit their financial needs.
Work with Branch management to assist in training branch staff who offer and deliver consumer lending products to members.
Ensure all member complaints, appeal requests or letters are answered timely and in accordance with MCU policies and procedures; document findings and report as necessary to appropriate departments (i.e. Member Experience for tracking).
All other duties and projects as assigned.
Requirements
College degree required or equivalent working experience.
Minimum 3+ years in lending; preferably in a leadership role.
Minimum 3 years of underwriting authority.
Experience in credit verification and lending determination procedures.
Familiarity with various credit reports and rating mechanisms.
Strong verbal and written communication skills.
Able to work independently in a fast‑paced, high‑pressure environment.
Familiar with state and federal regulations concerning lending.
Excellent credit analysis ability.
Experience in Microsoft Office and related loan software (Meridian Link Loans, PQ and Jack Henry Symitar).
Ability to work evenings and weekends as needed.
Highly ethical.
Leadership Competencies
Proven ability to manage change
Capacity to take calculated risks and innovate
Experience in setting vision and strategy
Lead by example and encourage team in developing adaptability
Successful in communicating effectively
Prioritizes developing others
Thinking that values diversity and difference
Proven ability to build and maintain relationships at all levels of the organization
Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you’ll be a good fit
Results
- We are passionate about winning.
Agility
- We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity
- We operate with the highest ethical standards and highest degree of honesty.
Belonging
- We cultivate a culture of inclusion and teamwork.
Ownership
- We take personal responsibility and hold ourselves accountable for the results.
Benefits
Competitive Compensation, Medical and Dental Benefits
401K with employer match
Flexible paid time off
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.
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$72,520.00/yr - $90,650.00/yr
About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Mission To help hard-working New Yorkers build better tomorrows.
Vision Be New York's most loved financial institution by helping our members build their best financial futures.
Responsibilities
Oversee daily operations of the credit union's consumer lending team consistent with strategic initiatives, governing consumer credit laws, rules and regulations, as well as internal policies and procedures.
Work with the staff to ensure applications are reviewed, processed & funded within established service levels and meet or exceed department goals.
Assist with the monitoring and troubleshooting of loan and system errors.
Assist with monthly call monitoring, providing coaching and feedback to ensure staff meets or exceeds department goals.
Coach and mentor staff by providing ongoing professional development which meets credit union, service and individual development needs.
Meets with individual direct reports at least monthly and conduct team meetings monthly.
Identify, assess, and prioritize initiatives that solve member and employee pain points.
Oversee and implement the performance management process for the team; develop key performance measures that support the strategic plan of the credit union, set high performance expectations, monitor and coach accountability across the team in service levels and production objectives.
Establish and monitor goals for direct reports that are measurable to contribute to the overall production and efficiency of the department.
Monitor and review underwriting decisions, processing and funding errors, trends and exceptions. Make recommendations to Manager of Consumer Lending for revisions to guidelines, policies and/or procedures to ensure a positive Member experience.
Regularly review declined applications to ensure consistency. Overturned decisions will be monitored and utilized for ongoing coaching of staff to continuously challenge their decision making and underwriting skills.
Monitor consumer lending loan officer’s policy and exception requests and make recommendations to Manager of Consumer Lending.
Participate in Credit Union sprints, projects and strategic initiatives when they opportunity arises.
Complete timely reviews of application decisions and funding, reviewing for adherence to Consumer Loan Policy/Guidelines and provide coaching and feedback as necessary.
Underwrite, process and fund more complex loans as needed or within higher level authority and make recommendations to senior level management as necessary. May back up any staff queues as necessary to ensure SLAs are met consistently.
Ensure open lines of communication and training for consumer lending teams as well as those taking applications. Train staff on changes to guidelines, how to better prepare applications, etc. to ensure a tighter turn time on decisions.
Compile and analyze data to evaluate the present and future status of consumer loan production, products, policies and procedures.
Communicate and facilitate change to achieve strategic initiatives and consumer lending goals. Create a clear plan of action to achieve stated goals in all areas.
Work with the Quality Assurance team as needed to complete timely review of internal audit findings, reviewing for adherence to Consumer Loan Policy/Guidelines and provide coaching and feedback as necessary.
Generate production reports.
Promote and cross-sell credit union services/products that are beneficial to the member. Ensure staff is proactively looking to assist frontline employees and members with additional products that benefit their financial needs.
Work with Branch management to assist in training branch staff who offer and deliver consumer lending products to members.
Ensure all member complaints, appeal requests or letters are answered timely and in accordance with MCU policies and procedures; document findings and report as necessary to appropriate departments (i.e. Member Experience for tracking).
All other duties and projects as assigned.
Requirements
College degree required or equivalent working experience.
Minimum 3+ years in lending; preferably in a leadership role.
Minimum 3 years of underwriting authority.
Experience in credit verification and lending determination procedures.
Familiarity with various credit reports and rating mechanisms.
Strong verbal and written communication skills.
Able to work independently in a fast‑paced, high‑pressure environment.
Familiar with state and federal regulations concerning lending.
Excellent credit analysis ability.
Experience in Microsoft Office and related loan software (Meridian Link Loans, PQ and Jack Henry Symitar).
Ability to work evenings and weekends as needed.
Highly ethical.
Leadership Competencies
Proven ability to manage change
Capacity to take calculated risks and innovate
Experience in setting vision and strategy
Lead by example and encourage team in developing adaptability
Successful in communicating effectively
Prioritizes developing others
Thinking that values diversity and difference
Proven ability to build and maintain relationships at all levels of the organization
Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you’ll be a good fit
Results
- We are passionate about winning.
Agility
- We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity
- We operate with the highest ethical standards and highest degree of honesty.
Belonging
- We cultivate a culture of inclusion and teamwork.
Ownership
- We take personal responsibility and hold ourselves accountable for the results.
Benefits
Competitive Compensation, Medical and Dental Benefits
401K with employer match
Flexible paid time off
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.
#J-18808-Ljbffr