NYS Office of Information Technology Services
Information Technology Specialist 2, Workplace Services, 10120 (NY HELPS)
NYS Office of Information Technology Services, Albany, New York, United States
Information Technology Specialist 2, Workplace Services (NY HELPS)
Apply to the
Information Technology Specialist 2, Workplace Services, 10120 (NY HELPS)
role at the
NYS Office of Information Technology Services (ITS) .
Base Pay Range $66,951.00/yr - $85,138.00/yr
Role Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State Agencies. Under the general direction of the Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS), Dedicated Support, Department of Transportation (DOT), Workplace Services Unit. This position may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot Multi-function Printers and Network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Qualifications
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR a bachelor's or higher-level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR two years of professional experience in information technology.
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Eligible for 55b/c designation; candidates are encouraged to apply.
Appointment and Eligibility Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and background check are required for employment with ITS.
Benefits Generous benefits package, roughly 65% of salary, including:
Thirteen (13) paid holidays annually
Up to thirteen (13) days of paid vacation leave annually
Up to five (5) days of paid personal leave annually
Up to eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits: affordable health insurance programs, family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
Equal Opportunity Statement The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
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Information Technology Specialist 2, Workplace Services, 10120 (NY HELPS)
role at the
NYS Office of Information Technology Services (ITS) .
Base Pay Range $66,951.00/yr - $85,138.00/yr
Role Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State Agencies. Under the general direction of the Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS), Dedicated Support, Department of Transportation (DOT), Workplace Services Unit. This position may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot Multi-function Printers and Network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Qualifications
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR a bachelor's or higher-level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR two years of professional experience in information technology.
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Eligible for 55b/c designation; candidates are encouraged to apply.
Appointment and Eligibility Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and background check are required for employment with ITS.
Benefits Generous benefits package, roughly 65% of salary, including:
Thirteen (13) paid holidays annually
Up to thirteen (13) days of paid vacation leave annually
Up to five (5) days of paid personal leave annually
Up to eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits: affordable health insurance programs, family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
Equal Opportunity Statement The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
#J-18808-Ljbffr