Pulley
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About Pulley Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder‑led companies are more successful in the long term. With Pulley's cap‑table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be. As AI reshapes how companies operate, we're exploring what equity management looks like in an AI‑native world.
Our trajectory is fueled by top investors like Founders' Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. Pulley is growing quickly with over 4,000 customers including startups like Linear, Runway, Fathom, and Roam, and we're growing the team to meet the demand.
About the role We're looking for a
Product Support Specialist
who thrives at solving complex problems and improving how customers find success in Pulley. This role blends technical depth with strong communication skills, helping customers get answers quickly while building scalable systems for the future. You'll be both a second‑line problem solver and a driver of continuous improvement across our support processes, tools, and training.
What you’ll do
Diagnose and resolve advanced product issues using Pulley's technical resources, advanced diagnostic techniques, and SME collaboration.
Serve as a subject matter expert across Pulley's advanced features, integrations, and industry‑specific workflows.
Conduct training sessions and webinars for both customers and teammates.
Identify root causes of customer pain points and partner with Product, Engineering, and Design on long‑term fixes.
Lead initiatives to improve support processes, reduce recurring issues, and strengthen problem‑solving frameworks.
Create clear and precise communications, including customer‑facing Help Center content and internal templates.
Analyze support trends to recommend and lead initiatives that improve quality, reduce incoming volume, and enhance tooling.
Stay ahead of product releases and industry trends to ensure support readiness and proactive communication.
Build trusted relationships with high‑value customers by providing tailored support and anticipating their needs.
Turn customer feedback into actionable insights that inform product improvements and team processes.
Work with Product and Engineering teams to hone in on the needs of founders to help shape the future of Pulley's product offerings.
What you bring
3+ years of experience in a customer‑facing role—preferably in B2B SaaS, fintech, or an equity‑related environment.
Confidence handling equity, finance, or cap‑table related support issues.
Strong analytical, problem‑solving skills, and a methodical approach.
Ability to explain technical concepts clearly to non‑technical audiences.
Proactive, solution‑oriented mindset—anticipating needs beyond direct requests.
Experience working across functions—from reporting bugs to engineers to collaborating with CSMs on account needs.
Passion for delivering personalized, high‑quality service that makes a lasting impression.
Strong sense of ownership; looking for ways to improve processes without waiting for direction.
Why work at Pulley
We're beyond early‑stage uncertainty; our product has traction, and your work will directly shape the company's trajectory as we scale.
Mission: Make equity management simpler, smarter, and more accessible for founders from day one.
Work with a high‑performing, passionate team built on operating principles like impact over process, momentum over speed, and proactive over passive.
Benefits
Competitive salary and meaningful equity.
Medical, dental, and vision insurance.
Unlimited PTO plus winter holiday break.
Generous stipends for WFH, learning, wellness, and AI tools.
Parental leave.
401(k) match (US) / pension match (Canada).
Annual Salary Range: $70,000—$85,000 USD. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.
Referral program: Referrals increase your chances of interviewing at Pulley by 2x.
Contact: Get notified about new Product Support Specialist jobs in
San Francisco, CA .
#J-18808-Ljbffr
About Pulley Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder‑led companies are more successful in the long term. With Pulley's cap‑table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be. As AI reshapes how companies operate, we're exploring what equity management looks like in an AI‑native world.
Our trajectory is fueled by top investors like Founders' Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. Pulley is growing quickly with over 4,000 customers including startups like Linear, Runway, Fathom, and Roam, and we're growing the team to meet the demand.
About the role We're looking for a
Product Support Specialist
who thrives at solving complex problems and improving how customers find success in Pulley. This role blends technical depth with strong communication skills, helping customers get answers quickly while building scalable systems for the future. You'll be both a second‑line problem solver and a driver of continuous improvement across our support processes, tools, and training.
What you’ll do
Diagnose and resolve advanced product issues using Pulley's technical resources, advanced diagnostic techniques, and SME collaboration.
Serve as a subject matter expert across Pulley's advanced features, integrations, and industry‑specific workflows.
Conduct training sessions and webinars for both customers and teammates.
Identify root causes of customer pain points and partner with Product, Engineering, and Design on long‑term fixes.
Lead initiatives to improve support processes, reduce recurring issues, and strengthen problem‑solving frameworks.
Create clear and precise communications, including customer‑facing Help Center content and internal templates.
Analyze support trends to recommend and lead initiatives that improve quality, reduce incoming volume, and enhance tooling.
Stay ahead of product releases and industry trends to ensure support readiness and proactive communication.
Build trusted relationships with high‑value customers by providing tailored support and anticipating their needs.
Turn customer feedback into actionable insights that inform product improvements and team processes.
Work with Product and Engineering teams to hone in on the needs of founders to help shape the future of Pulley's product offerings.
What you bring
3+ years of experience in a customer‑facing role—preferably in B2B SaaS, fintech, or an equity‑related environment.
Confidence handling equity, finance, or cap‑table related support issues.
Strong analytical, problem‑solving skills, and a methodical approach.
Ability to explain technical concepts clearly to non‑technical audiences.
Proactive, solution‑oriented mindset—anticipating needs beyond direct requests.
Experience working across functions—from reporting bugs to engineers to collaborating with CSMs on account needs.
Passion for delivering personalized, high‑quality service that makes a lasting impression.
Strong sense of ownership; looking for ways to improve processes without waiting for direction.
Why work at Pulley
We're beyond early‑stage uncertainty; our product has traction, and your work will directly shape the company's trajectory as we scale.
Mission: Make equity management simpler, smarter, and more accessible for founders from day one.
Work with a high‑performing, passionate team built on operating principles like impact over process, momentum over speed, and proactive over passive.
Benefits
Competitive salary and meaningful equity.
Medical, dental, and vision insurance.
Unlimited PTO plus winter holiday break.
Generous stipends for WFH, learning, wellness, and AI tools.
Parental leave.
401(k) match (US) / pension match (Canada).
Annual Salary Range: $70,000—$85,000 USD. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.
Referral program: Referrals increase your chances of interviewing at Pulley by 2x.
Contact: Get notified about new Product Support Specialist jobs in
San Francisco, CA .
#J-18808-Ljbffr