MCR Hotels
Executive Summary
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well‑organized.
Pitching In: Cleanliness is a team effort. Pitch in to clean guest rooms and public spaces as needed, ensuring the hotel is well‑organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift‑to‑shift communication.
Flawless Uniform: All team members wear a clean, approved uniform, are well‑groomed, appear with a nametag, and smile at all times.
Communication: Communication between team members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All team members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
General Manager Specific Duties and Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment.
Onboarding: Responsible for onboarding new team members, ensuring adherence to onboarding checklists.
Auditing: All daily summary and night audit processes are completed in accordance with policy.
Reporting: Shift handover reports are started and completed on each shift. Sign off and upload required daily reports to MCR report storage.
Quality Assurance: Oversee that all brand standards approved by MCR are adhered to. Conduct self‑audits and make necessary corrections.
Uphold Attire Standards: Ensure staff wear approved uniform, nametags and greet guests with a smile.
Safety: Certify that all fire and life safety inspections are current. Correct any deficiencies.
Preventative Maintenance: Confirm that preventative maintenance tasks are performed and checked for quality and consistency.
Adherence to Work Schedules: Ensure all team members adhere to established work schedules; displace shifts as required.
Teaching: Build a culture of learning, including safety to prevent mistakes.
Training: Ensure staff has required functional expertise in each role.
Development: Communicate future growth opportunities and career paths.
Coaching: Provide daily, timely feedback presented with candor and positivity.
Time Clock Management: Review previous day team member time clock punches in accordance with policy.
Purchase Order Process: Ensure every purchase follows correct process and invoices are submitted through approved accounts payable system.
Invoice Signoff: All invoices are processed and accrued to the proper period.
Inventory Management: Keep MCR approved storage clean and follow inventory program.
Success Metrics
Happy Guests – Management Performance Ratings, Guest Satisfaction Scores, Intent to Return.
Spotless Cleanliness – Leadership walk‑throughs, Guest Ratings/Reviews.
Product Consistency & Quality – Checklist tracking, RVP performance ratings, Guest Ratings.
Teamwork – RVP performance ratings.
Qualifications
Can‑Do Attitude: Positive, willing to learn.
Follow Guidelines: Understand and follow established guidelines and procedures.
Evaluation & Decision‑Making: Evaluate and select among alternative courses of action quickly and accurately.
Handle Pace and Pressure: Work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: Effective at listening, understanding, clarifying and resolving concerns.
Financial Skills: Work with and understand financial information and data.
Other Required Skills: Attentive to detail and meet deadlines.
Technology: Proficient in Windows, spreadsheets and word processing.
Communication Skills: Convey information and ideas clearly.
Hospitality & Guest Service: Lead team members to provide friendly service with a smile.
Certifications & Licenses: Serve alcoholic beverages (legal age), valid Driver’s License required.
Market Knowledge: Basic market knowledge.
Age Requirement: Must be 18 or older.
Schedule and Travel: Willing to work varied shifts including evenings, nights, weekends, holidays.
Education: Bachelor’s or Associate’s Degree Preferred.
Work Experience: Previous supervisory experience preferred; progressive experience in hospitality, hotel, restaurant or service industry, including Rooms and Food & Beverage departments preferred.
Physical Working Demands & Working Environment
Stand or remain stationary for long periods (3–4 hours at a time).
Operate computers and office machinery; data entry; use telephone; manipulate objects, handles, tools, controls.
Lift and transport supplies up to 25 pounds; move throughout hotel and rooms.
Inspect and visually observe details at close and long range.
Travel may be required.
Noise level is moderate (phone ringing, heavy communication).
Language and Reasoning Skills
Read, write, understand and communicate using English language.
Interpret documents such as safety rules, operating instructions.
Write routine reports, correspondence, business letters, summaries, reports in English.
Speak effectively in English before groups.
Read and interpret business records and statistical reports in English.
Other Information Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employees must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, VA.
Portfolio of 148 premium‑branded hotels with >22,000 guestrooms across 37 states and 106 cities.
More than 7,000 team members; operates hotels under 9 Marriott brands, 8 Hilton brands and other independent hotels.
Recognized by Fast Company, Marriott Partnership Circle Award, Hilton Legacy Award, etc.
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit, etc.
What We Offer / What’s in it for You
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance available after 30 days for full‑time team members.
Referrals increase your chances of interviewing at MCR Hotels by 2x.
Sign in to set job alerts for “General Manager” roles.
Salary Range $130,000.00 – $145,000.00 (Kansas City, MO)
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitality
#J-18808-Ljbffr
The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well‑organized.
Pitching In: Cleanliness is a team effort. Pitch in to clean guest rooms and public spaces as needed, ensuring the hotel is well‑organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift‑to‑shift communication.
Flawless Uniform: All team members wear a clean, approved uniform, are well‑groomed, appear with a nametag, and smile at all times.
Communication: Communication between team members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All team members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
General Manager Specific Duties and Expectations
Daily Supervision: Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment.
Onboarding: Responsible for onboarding new team members, ensuring adherence to onboarding checklists.
Auditing: All daily summary and night audit processes are completed in accordance with policy.
Reporting: Shift handover reports are started and completed on each shift. Sign off and upload required daily reports to MCR report storage.
Quality Assurance: Oversee that all brand standards approved by MCR are adhered to. Conduct self‑audits and make necessary corrections.
Uphold Attire Standards: Ensure staff wear approved uniform, nametags and greet guests with a smile.
Safety: Certify that all fire and life safety inspections are current. Correct any deficiencies.
Preventative Maintenance: Confirm that preventative maintenance tasks are performed and checked for quality and consistency.
Adherence to Work Schedules: Ensure all team members adhere to established work schedules; displace shifts as required.
Teaching: Build a culture of learning, including safety to prevent mistakes.
Training: Ensure staff has required functional expertise in each role.
Development: Communicate future growth opportunities and career paths.
Coaching: Provide daily, timely feedback presented with candor and positivity.
Time Clock Management: Review previous day team member time clock punches in accordance with policy.
Purchase Order Process: Ensure every purchase follows correct process and invoices are submitted through approved accounts payable system.
Invoice Signoff: All invoices are processed and accrued to the proper period.
Inventory Management: Keep MCR approved storage clean and follow inventory program.
Success Metrics
Happy Guests – Management Performance Ratings, Guest Satisfaction Scores, Intent to Return.
Spotless Cleanliness – Leadership walk‑throughs, Guest Ratings/Reviews.
Product Consistency & Quality – Checklist tracking, RVP performance ratings, Guest Ratings.
Teamwork – RVP performance ratings.
Qualifications
Can‑Do Attitude: Positive, willing to learn.
Follow Guidelines: Understand and follow established guidelines and procedures.
Evaluation & Decision‑Making: Evaluate and select among alternative courses of action quickly and accurately.
Handle Pace and Pressure: Work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: Effective at listening, understanding, clarifying and resolving concerns.
Financial Skills: Work with and understand financial information and data.
Other Required Skills: Attentive to detail and meet deadlines.
Technology: Proficient in Windows, spreadsheets and word processing.
Communication Skills: Convey information and ideas clearly.
Hospitality & Guest Service: Lead team members to provide friendly service with a smile.
Certifications & Licenses: Serve alcoholic beverages (legal age), valid Driver’s License required.
Market Knowledge: Basic market knowledge.
Age Requirement: Must be 18 or older.
Schedule and Travel: Willing to work varied shifts including evenings, nights, weekends, holidays.
Education: Bachelor’s or Associate’s Degree Preferred.
Work Experience: Previous supervisory experience preferred; progressive experience in hospitality, hotel, restaurant or service industry, including Rooms and Food & Beverage departments preferred.
Physical Working Demands & Working Environment
Stand or remain stationary for long periods (3–4 hours at a time).
Operate computers and office machinery; data entry; use telephone; manipulate objects, handles, tools, controls.
Lift and transport supplies up to 25 pounds; move throughout hotel and rooms.
Inspect and visually observe details at close and long range.
Travel may be required.
Noise level is moderate (phone ringing, heavy communication).
Language and Reasoning Skills
Read, write, understand and communicate using English language.
Interpret documents such as safety rules, operating instructions.
Write routine reports, correspondence, business letters, summaries, reports in English.
Speak effectively in English before groups.
Read and interpret business records and statistical reports in English.
Other Information Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employees must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, VA.
Portfolio of 148 premium‑branded hotels with >22,000 guestrooms across 37 states and 106 cities.
More than 7,000 team members; operates hotels under 9 Marriott brands, 8 Hilton brands and other independent hotels.
Recognized by Fast Company, Marriott Partnership Circle Award, Hilton Legacy Award, etc.
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit, etc.
What We Offer / What’s in it for You
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance available after 30 days for full‑time team members.
Referrals increase your chances of interviewing at MCR Hotels by 2x.
Sign in to set job alerts for “General Manager” roles.
Salary Range $130,000.00 – $145,000.00 (Kansas City, MO)
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitality
#J-18808-Ljbffr