Alexion Pharmaceuticals, Inc.
Director, Patient Services Operations, Rare Hematology and Nephrology
Alexion Pharmaceuticals, Inc., Boston, Massachusetts, us, 02298
Director, Patient Services Operations, Rare Hematology and Nephrology
2 days ago Be among the first 25 applicants
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life‑changing medicines. In‑person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
What You Will Do The Director, Patient Services Operations, Rare Hematology/Nephrology plans, directs, supervises, and evaluates all aspects of the Rare Hematology/Nephrology case management team, who are called OneSource Support Specialists. This individual is a second‑line people leader who ensures that the day‑to‑day operations are completed efficiently and in accordance with Alexion policies, SOPs, work instructions, and values. The OneSource Support Specialists are the frontline roles who provide support for rare disease patients throughout the patient journey and the Director ensures that patients receive an excellent experience. This individual supports patients, demonstrates problem‑solving and critical thinking, resolves issues promptly, and executes short‑ and long‑term goals aligned with established business objectives.
You Will Be Responsible For
Leads the Rare Hematology/Nephrology patient‑facing case management team, sets direction and performance standards, inspires through change and new launches, and acts as the point of contact for business partners on operational issues
Key member of the Rare Hematology/Nephrology Patient Services Leadership Team and represents Patient Services Operations in leadership forums and portfolio cross‑functional meetings, ensuring operational perspectives are embedded in strategy and execution.
Directs case management activities and works cross‑functionally to define and prioritize workflows for additional indications, increased patient volume, and evolving market dynamics (e.g., payer policy changes)
Drives efficiency and improves case‑management performance to optimize a positive patient experience, mapping operational plans into clear roles, timelines, and readiness milestones for new indications/products and emerging requests
Ensures all activities are compliant with internal policies and processes
Directs the education and training of all case management staff
Leads or designates a representative to all cross‑functional Rare Hematology /Nephrology activities as applicable
Assures adherence to company policies, including but not limited to compliance and pharmacovigilance.
Uses data to drive efficiency and measure case management performance in delivering services to patients
Fosters partnerships with field leadership and other cross‑functional partners to ensure effective collaboration
Supports the creation and implementation of new patient‑centric strategies and tactics
Ensures quality management of the team to deliver the highest level of support to all stakeholders
Supports the creation and implementation of Patient Services internal controls and processes
Cultivates an inclusive, high‑performance culture that recognizes excellence, develops leaders, and strengthens engagement and retention
Provides ability to use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non‑linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
Role may require up to 20% domestic travel.
You Will Need To Have
B.S. / B. A. Degree required
5–7 years of recent case management operations experience in pharma
2‑5 years first‑line or second‑line people management experience
Strong business acumen with an understanding of the case management model
Proven project and change management skills
Organizational agility to partner with peers and leaders across all parts of the organization
Proficiency in health insurance benefits, billing, coding, and relevant state and federal laws and insurance regulations
Strong communication, problem‑solving, negotiation, and presentation skills
Ability to handle sensitive issues with opposing opinions, work in cross‑functional environment and handle projects and multiple tasks
Excellent negotiator and team player
We Would Prefer For You To Have
Rare disease experience
Experience managing remote teams
Familiarity with patient CRM systems
The annual base pay (or hourly rate of compensation) for this position ranges from
$146,971.00
-
$219,566.40 . Our positions offer eligibility for various incentives—an opportunity to receive short‑term incentive bonuses, equity‑based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.
Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.
Date Posted: 31-Oct-2025 Closing Date: 14-Nov-2025
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
#J-18808-Ljbffr
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life‑changing medicines. In‑person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
What You Will Do The Director, Patient Services Operations, Rare Hematology/Nephrology plans, directs, supervises, and evaluates all aspects of the Rare Hematology/Nephrology case management team, who are called OneSource Support Specialists. This individual is a second‑line people leader who ensures that the day‑to‑day operations are completed efficiently and in accordance with Alexion policies, SOPs, work instructions, and values. The OneSource Support Specialists are the frontline roles who provide support for rare disease patients throughout the patient journey and the Director ensures that patients receive an excellent experience. This individual supports patients, demonstrates problem‑solving and critical thinking, resolves issues promptly, and executes short‑ and long‑term goals aligned with established business objectives.
You Will Be Responsible For
Leads the Rare Hematology/Nephrology patient‑facing case management team, sets direction and performance standards, inspires through change and new launches, and acts as the point of contact for business partners on operational issues
Key member of the Rare Hematology/Nephrology Patient Services Leadership Team and represents Patient Services Operations in leadership forums and portfolio cross‑functional meetings, ensuring operational perspectives are embedded in strategy and execution.
Directs case management activities and works cross‑functionally to define and prioritize workflows for additional indications, increased patient volume, and evolving market dynamics (e.g., payer policy changes)
Drives efficiency and improves case‑management performance to optimize a positive patient experience, mapping operational plans into clear roles, timelines, and readiness milestones for new indications/products and emerging requests
Ensures all activities are compliant with internal policies and processes
Directs the education and training of all case management staff
Leads or designates a representative to all cross‑functional Rare Hematology /Nephrology activities as applicable
Assures adherence to company policies, including but not limited to compliance and pharmacovigilance.
Uses data to drive efficiency and measure case management performance in delivering services to patients
Fosters partnerships with field leadership and other cross‑functional partners to ensure effective collaboration
Supports the creation and implementation of new patient‑centric strategies and tactics
Ensures quality management of the team to deliver the highest level of support to all stakeholders
Supports the creation and implementation of Patient Services internal controls and processes
Cultivates an inclusive, high‑performance culture that recognizes excellence, develops leaders, and strengthens engagement and retention
Provides ability to use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non‑linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
Role may require up to 20% domestic travel.
You Will Need To Have
B.S. / B. A. Degree required
5–7 years of recent case management operations experience in pharma
2‑5 years first‑line or second‑line people management experience
Strong business acumen with an understanding of the case management model
Proven project and change management skills
Organizational agility to partner with peers and leaders across all parts of the organization
Proficiency in health insurance benefits, billing, coding, and relevant state and federal laws and insurance regulations
Strong communication, problem‑solving, negotiation, and presentation skills
Ability to handle sensitive issues with opposing opinions, work in cross‑functional environment and handle projects and multiple tasks
Excellent negotiator and team player
We Would Prefer For You To Have
Rare disease experience
Experience managing remote teams
Familiarity with patient CRM systems
The annual base pay (or hourly rate of compensation) for this position ranges from
$146,971.00
-
$219,566.40 . Our positions offer eligibility for various incentives—an opportunity to receive short‑term incentive bonuses, equity‑based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.
Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.
Date Posted: 31-Oct-2025 Closing Date: 14-Nov-2025
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
#J-18808-Ljbffr