ConSol Partners
Senior Client Success Manager, Enterprise Accounts
Join a Client Success Team that’s instrumental in developing high-impact relationships with enterprise clients in banking, finance, and subscription-based industries. This senior-level role encompasses strategic account management for a portfolio of key clients across North America, aiming to drive retention, business growth, and value delivery.
Core Responsibilities
Take ownership of commercial outcomes for a regional client portfolio, focusing on renewal, expansion, and revenue growth.
Independently negotiate and finalize multi-year contract renewals and portfolio expansion opportunities.
Lead efforts to identify growth areas, cross-sell solutions, and expand relationships into corporate groups and subsidiaries.
Utilize executive-level meetings to present ROI-driven business reviews, positioning the organization as a preferred growth partner.
Design and deliver strategic account plans linking product adoption directly to measurable commercial results.
Closely monitor deal pipelines, consistently meeting or exceeding accuracy targets for renewal and expansion forecasting.
Performance Goals & KPIs
Achieve ≥95% revenue retention across managed accounts.
Deliver a minimum 10% uplift in portfolio expansion.
Conduct a minimum of two senior stakeholder meetings per quarter for each strategic account.
What’s Provided
Advancement opportunities, tailored support for personal and professional growth, and an inclusive, employee-focused environment.
Competitive base salary, performance commission, and a comprehensive benefits package including:
Retirement plan with employer match
Generous paid time off and holiday leave
Medical, dental, and vision insurance
Pre-tax savings accounts
Life and disability coverage
Company share purchase program
Hybrid working model for flexibility, with regular office collaboration and occasional travel for business meetings or training.
Work Structure
Hybrid workplace requiring regular in-office collaboration twice weekly, with the flexibility to choose which days except for Wednesday.
Periodic travel for onsite client meetings and team activities.
Commitment to Diversity
Candidates from varied backgrounds are welcomed. The organization supports an inclusive, equitable workplace and encourages applicants with unique perspectives, regardless of complete alignment with job requirements.
Diversity in age, gender, ethnicity, physical ability, and sexual orientation is actively supported through programs ensuring ongoing inclusivity training.
Ideal Profile
10+ years in enterprise SaaS customer success or account management.
Proven experience independently overseeing renewals and account growth.
Successful track record of driving account expansion into related business groups.
Strong history of surpassing commercial targets and influencing executive stakeholders.
Highly skilled in linking product adoption to business ROI and outcomes.
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Join a Client Success Team that’s instrumental in developing high-impact relationships with enterprise clients in banking, finance, and subscription-based industries. This senior-level role encompasses strategic account management for a portfolio of key clients across North America, aiming to drive retention, business growth, and value delivery.
Core Responsibilities
Take ownership of commercial outcomes for a regional client portfolio, focusing on renewal, expansion, and revenue growth.
Independently negotiate and finalize multi-year contract renewals and portfolio expansion opportunities.
Lead efforts to identify growth areas, cross-sell solutions, and expand relationships into corporate groups and subsidiaries.
Utilize executive-level meetings to present ROI-driven business reviews, positioning the organization as a preferred growth partner.
Design and deliver strategic account plans linking product adoption directly to measurable commercial results.
Closely monitor deal pipelines, consistently meeting or exceeding accuracy targets for renewal and expansion forecasting.
Performance Goals & KPIs
Achieve ≥95% revenue retention across managed accounts.
Deliver a minimum 10% uplift in portfolio expansion.
Conduct a minimum of two senior stakeholder meetings per quarter for each strategic account.
What’s Provided
Advancement opportunities, tailored support for personal and professional growth, and an inclusive, employee-focused environment.
Competitive base salary, performance commission, and a comprehensive benefits package including:
Retirement plan with employer match
Generous paid time off and holiday leave
Medical, dental, and vision insurance
Pre-tax savings accounts
Life and disability coverage
Company share purchase program
Hybrid working model for flexibility, with regular office collaboration and occasional travel for business meetings or training.
Work Structure
Hybrid workplace requiring regular in-office collaboration twice weekly, with the flexibility to choose which days except for Wednesday.
Periodic travel for onsite client meetings and team activities.
Commitment to Diversity
Candidates from varied backgrounds are welcomed. The organization supports an inclusive, equitable workplace and encourages applicants with unique perspectives, regardless of complete alignment with job requirements.
Diversity in age, gender, ethnicity, physical ability, and sexual orientation is actively supported through programs ensuring ongoing inclusivity training.
Ideal Profile
10+ years in enterprise SaaS customer success or account management.
Proven experience independently overseeing renewals and account growth.
Successful track record of driving account expansion into related business groups.
Strong history of surpassing commercial targets and influencing executive stakeholders.
Highly skilled in linking product adoption to business ROI and outcomes.
#J-18808-Ljbffr