Urban Resource Institute (URI)
Senior Director of Program Systems and Impact
Urban Resource Institute (URI), New York, New York, us, 10261
Job Details
Description
ORGANIZATION OVERVIEW
Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI’s Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long‑term commitment to safety, stability, and healing.
Salary: $115,000 - $120,000
Position Overview The Senior Director of Program Systems and Impact leads the design, implementation, and evaluation of Urban Resource Institute’s programs and impact measurement systems. This role oversees a talented impact team and manages URI’s standardization projects and case management system—ensuring service quality, data integrity, and the effective use of insights to advance the organization’s Theory of Change.
Major Duties And Responsibilities Program Systems Administration and Management
Co-lead, in partnership with IT and program leadership, enhancements to Apricot—the agency’s cloud‑based case management system—to optimize functionality and workflows, improve efficiency, ensure data integrity, support continued program expansion, and strengthen impact measurement across the Division.
Ensure alignment between technology tools, reporting systems, standardization initiatives, and organizational impact objectives.
Leverage insights from data systems to inform strategic planning and continuous quality improvement efforts.
Program Evaluation & Impact Assessment
Lead a team in designing and implementing evaluation frameworks that measure progress toward URI’s Theory of Change and drive data‑informed decision‑making across the organization.
Lead standardization of case management, housing, and discharge processes with the support of a cross‑functional team, implementing system improvements that streamline workflows and strengthen trauma‑informed service delivery.
Provide strategic oversight for internal evaluations, funder reporting, and performance monitoring.
Support the development and refinement of performance metrics and outcome indicators across all programs to ensure consistency and comparability of results.
Partner with our Justice Initiatives Department to drive collective impact, aligning organizations and resources to achieve measurable community outcomes and shared learning.
Work closely with team including Director of Impact and Impact Analysts to ensure effective project management, prioritization, and role clarity across evaluation and reporting functions.
Data Quality, Analysis & Reporting
Oversee data quality assurance processes, ensuring accuracy, completeness, and timeliness of program data in alignment with compliance and performance standards.
Oversee the development of dashboards, reports, and visualizations to track key performance indicators (KPIs) and communicate progress toward organizational goals.
Collaborate with program staff to refine data collection procedures and integrate data‑driven decision‑making into daily operations.
Contribute to thought leadership, manuscript development, and external communications highlighting the impact of our work and strengthening URI’s position as a leader in evidence‑informed practice.
Leadership & Supervision
Supervise and mentor the Director of Impact and two Impact Analysts.
Promote professional development and capacity building within the Impact Team to cultivate a culture of learning, collaboration, and excellence.
Establish clear performance expectations and development plans that promote skill growth, professional advancement, and shared accountability.
Foster a collaborative team environment where staff feel supported, valued, and connected to URI’s mission and Theory of Change.
Provide regular feedback, one‑on‑one coaching, and opportunities for learning to enhance the team’s capacity in data analysis, evaluation design, and systems management.
Model inclusive leadership that recognizes individual strengths and encourages innovation and initiative.
Foster cross‑departmental partnerships to enhance integration between program operations and impact systems.
Specifications For Education/Certifications/Licenses
Master’s degree in Public Administration, Social Work, Data Analytics, Evaluation, or a related field (or equivalent experience).
Required Skills And Experience
Minimum of 5–7 years of experience in program evaluation, impact measurement, or data systems management.
Minimum of 3 years of experience leading and supervising a team.
Proven experience managing complex data systems (preferably Apricot or similar platforms).
Strong analytical skills and proficiency in data visualization, reporting, and statistical analysis.
Demonstrated ability to translate data into insights for strategic decision‑making and program improvement.
Experience leading impact teams and collaborating across departments.
Excellent communication, facilitation, and project management skills.
Core Competencies
Strategic and Systems Thinking
Data‑Driven Decision‑Making
Impact Measurement and Evaluation
Technology and Innovation Management
Staff Development and Mentorship
Cross‑Functional Collaboration
Continuous Improvement and Learning Orientation
Specifications For Physical Requirements
Will be required to read printed and handwritten materials.
Will be required to manipulate the computer mouse and keyboard.
Will be required to read information on computer screen.
Must be able to sit for extended periods of time.
Must be able to enter information in digital forms and spreadsheets.
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Salary: $115,000 - $120,000
Position Overview The Senior Director of Program Systems and Impact leads the design, implementation, and evaluation of Urban Resource Institute’s programs and impact measurement systems. This role oversees a talented impact team and manages URI’s standardization projects and case management system—ensuring service quality, data integrity, and the effective use of insights to advance the organization’s Theory of Change.
Major Duties And Responsibilities Program Systems Administration and Management
Co-lead, in partnership with IT and program leadership, enhancements to Apricot—the agency’s cloud‑based case management system—to optimize functionality and workflows, improve efficiency, ensure data integrity, support continued program expansion, and strengthen impact measurement across the Division.
Ensure alignment between technology tools, reporting systems, standardization initiatives, and organizational impact objectives.
Leverage insights from data systems to inform strategic planning and continuous quality improvement efforts.
Program Evaluation & Impact Assessment
Lead a team in designing and implementing evaluation frameworks that measure progress toward URI’s Theory of Change and drive data‑informed decision‑making across the organization.
Lead standardization of case management, housing, and discharge processes with the support of a cross‑functional team, implementing system improvements that streamline workflows and strengthen trauma‑informed service delivery.
Provide strategic oversight for internal evaluations, funder reporting, and performance monitoring.
Support the development and refinement of performance metrics and outcome indicators across all programs to ensure consistency and comparability of results.
Partner with our Justice Initiatives Department to drive collective impact, aligning organizations and resources to achieve measurable community outcomes and shared learning.
Work closely with team including Director of Impact and Impact Analysts to ensure effective project management, prioritization, and role clarity across evaluation and reporting functions.
Data Quality, Analysis & Reporting
Oversee data quality assurance processes, ensuring accuracy, completeness, and timeliness of program data in alignment with compliance and performance standards.
Oversee the development of dashboards, reports, and visualizations to track key performance indicators (KPIs) and communicate progress toward organizational goals.
Collaborate with program staff to refine data collection procedures and integrate data‑driven decision‑making into daily operations.
Contribute to thought leadership, manuscript development, and external communications highlighting the impact of our work and strengthening URI’s position as a leader in evidence‑informed practice.
Leadership & Supervision
Supervise and mentor the Director of Impact and two Impact Analysts.
Promote professional development and capacity building within the Impact Team to cultivate a culture of learning, collaboration, and excellence.
Establish clear performance expectations and development plans that promote skill growth, professional advancement, and shared accountability.
Foster a collaborative team environment where staff feel supported, valued, and connected to URI’s mission and Theory of Change.
Provide regular feedback, one‑on‑one coaching, and opportunities for learning to enhance the team’s capacity in data analysis, evaluation design, and systems management.
Model inclusive leadership that recognizes individual strengths and encourages innovation and initiative.
Foster cross‑departmental partnerships to enhance integration between program operations and impact systems.
Specifications For Education/Certifications/Licenses
Master’s degree in Public Administration, Social Work, Data Analytics, Evaluation, or a related field (or equivalent experience).
Required Skills And Experience
Minimum of 5–7 years of experience in program evaluation, impact measurement, or data systems management.
Minimum of 3 years of experience leading and supervising a team.
Proven experience managing complex data systems (preferably Apricot or similar platforms).
Strong analytical skills and proficiency in data visualization, reporting, and statistical analysis.
Demonstrated ability to translate data into insights for strategic decision‑making and program improvement.
Experience leading impact teams and collaborating across departments.
Excellent communication, facilitation, and project management skills.
Core Competencies
Strategic and Systems Thinking
Data‑Driven Decision‑Making
Impact Measurement and Evaluation
Technology and Innovation Management
Staff Development and Mentorship
Cross‑Functional Collaboration
Continuous Improvement and Learning Orientation
Specifications For Physical Requirements
Will be required to read printed and handwritten materials.
Will be required to manipulate the computer mouse and keyboard.
Will be required to read information on computer screen.
Must be able to sit for extended periods of time.
Must be able to enter information in digital forms and spreadsheets.
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