INSIDE SOURCE INC.
Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary The Account Manager oversees accounts and project teams, guiding projects from scope development to completion. With a consultative approach, they ensure client satisfaction throughout the order lifecycle while building strong, long-term customer relationships. They are also responsible for achieving revenue and margin goals.
Essential Duties and Responsibilities Client / Account Servicing
Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability
Maintain comprehensive understanding of client needs, goals, business practices and satisfaction / performance criteria
Act as single point of contact for coordination and execution of IS activities (ie. Pre and post-sale)
Responsible for overall performance of IS account / project teams (sales support, design, project management and field service teams)
Accountable for end-to-end client experience and satisfaction
Provide timely response to customer requests for products, services and information
Ensure generation of weekly status reports
Responsible for relevant 3rd party influencers - contractors, A&D and PM firms, etc. in relation to client account / projects
Sales, Project & Work Order Management
Enter and maintain sales forecast in CRM
With support from IS teams, produce plans, develop specifications, generate detailed and accurate quotes and present to customer in timely manner
Develop and execute service contracts and service level agreements
Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
Ensure obstacles and / or changes in scope are identified, documented and resolved and ensure client and IS satisfaction throughout project life cycle
Oversee and direct IS implementation of all client projects, work orders, and service requests
Review and / or establish work plans, schedules and logistics
Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
Perform project management responsibilities as required, to include site visits during installations
Provide (and prepare, if required) project and work order status reports
Attend project and construction meetings as required
Provide exceptional leadership and communication to customer and internal teams
Partner with New Business Development / Account Executives to respond to requests for information, pricing and / or services
Organizational Standards
Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers
Manage workload of internal teams to ensure activities are appropriately balanced and supported
Manifest and exemplify IS values of Team First, Client Led, Change Makers, Experience Focused
Provide mentorship and encourage growth and development of team members
Other Requirements
Travel may be required
Required participation in company, department and team meetings
Attend industry events regularly
Supervisory Responsibilities None
Skills, Knowledge, Experience Required
Outstanding project management / organizational skills – ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment
Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign) Core, hubspot and Miro
Eye for design and layout of marketing materials
Solid skills in copy-editing, grammar, spelling and punctuation
Excellent and effective at oral and written communication
Strong organizational, analytical and administrative skills
Ability to see the big picture and integrate into day-to-day tasks and activities
Understanding of the complexities required to thrive in the dealer and / or AEC environment
Excellent time management skills
Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments
Must be a self-starter, critical thinker, collaborative and creative
Ability to lead and inspire cross functional players
Contract furniture industry experience strongly preferred including :
Understanding of and / or working on RFPs
Product knowledge
Product specification
Pay Range $90,000 - $110,000, plus sales commission plan.
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
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Job Summary The Account Manager oversees accounts and project teams, guiding projects from scope development to completion. With a consultative approach, they ensure client satisfaction throughout the order lifecycle while building strong, long-term customer relationships. They are also responsible for achieving revenue and margin goals.
Essential Duties and Responsibilities Client / Account Servicing
Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability
Maintain comprehensive understanding of client needs, goals, business practices and satisfaction / performance criteria
Act as single point of contact for coordination and execution of IS activities (ie. Pre and post-sale)
Responsible for overall performance of IS account / project teams (sales support, design, project management and field service teams)
Accountable for end-to-end client experience and satisfaction
Provide timely response to customer requests for products, services and information
Ensure generation of weekly status reports
Responsible for relevant 3rd party influencers - contractors, A&D and PM firms, etc. in relation to client account / projects
Sales, Project & Work Order Management
Enter and maintain sales forecast in CRM
With support from IS teams, produce plans, develop specifications, generate detailed and accurate quotes and present to customer in timely manner
Develop and execute service contracts and service level agreements
Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
Ensure obstacles and / or changes in scope are identified, documented and resolved and ensure client and IS satisfaction throughout project life cycle
Oversee and direct IS implementation of all client projects, work orders, and service requests
Review and / or establish work plans, schedules and logistics
Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
Perform project management responsibilities as required, to include site visits during installations
Provide (and prepare, if required) project and work order status reports
Attend project and construction meetings as required
Provide exceptional leadership and communication to customer and internal teams
Partner with New Business Development / Account Executives to respond to requests for information, pricing and / or services
Organizational Standards
Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers
Manage workload of internal teams to ensure activities are appropriately balanced and supported
Manifest and exemplify IS values of Team First, Client Led, Change Makers, Experience Focused
Provide mentorship and encourage growth and development of team members
Other Requirements
Travel may be required
Required participation in company, department and team meetings
Attend industry events regularly
Supervisory Responsibilities None
Skills, Knowledge, Experience Required
Outstanding project management / organizational skills – ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment
Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign) Core, hubspot and Miro
Eye for design and layout of marketing materials
Solid skills in copy-editing, grammar, spelling and punctuation
Excellent and effective at oral and written communication
Strong organizational, analytical and administrative skills
Ability to see the big picture and integrate into day-to-day tasks and activities
Understanding of the complexities required to thrive in the dealer and / or AEC environment
Excellent time management skills
Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments
Must be a self-starter, critical thinker, collaborative and creative
Ability to lead and inspire cross functional players
Contract furniture industry experience strongly preferred including :
Understanding of and / or working on RFPs
Product knowledge
Product specification
Pay Range $90,000 - $110,000, plus sales commission plan.
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
#J-18808-Ljbffr