Hilton
Front Desk Supervisor - Conrad Fort Lauderdale Beach
Hilton, Fort Lauderdale, Florida, us, 33336
Front Desk Supervisor
Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the team! This luxurious oceanfront retreat offers a world of style, service, and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre‑shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Values
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes : Attributes
Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Benefits
Mental health resources, including Employee Assistance Program. Best‑in‑Class Paid Time Off (PTO). Go Hilton travel program: 100 nights of discounted travel. Parental leave to support new parents. Debt‑Free Education: Team Members have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications. 401(K) plan and company match to help save for retirement. Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount. Career growth and development. Team Member Resource Groups. Recognition and rewards programs. Available benefits may vary depending upon property‑specific terms and conditions of employment.
#J-18808-Ljbffr
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre‑shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Values
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes : Attributes
Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Benefits
Mental health resources, including Employee Assistance Program. Best‑in‑Class Paid Time Off (PTO). Go Hilton travel program: 100 nights of discounted travel. Parental leave to support new parents. Debt‑Free Education: Team Members have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications. 401(K) plan and company match to help save for retirement. Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount. Career growth and development. Team Member Resource Groups. Recognition and rewards programs. Available benefits may vary depending upon property‑specific terms and conditions of employment.
#J-18808-Ljbffr