CBRE
Workplace Experience Coordinator – Boston, MA
About the Role As a CBRE Workplace Experience Coordinator, you will deliver a world‑class customer service experience to employees and guests of a designated building. You will serve as the first point of contact for visitors and guests, provide support across the building, and coordinate workplace services.
What You’ll Do
Serve as first point of contact for all entrants, greeting them with a friendly and welcoming demeanor and issuing visitor and parking passes per security protocol.
Answer the telephone professionally, create presentations, and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders and coordinate workplace services such as mail, office supplies, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co‑workers, providing solutions in a professional and customer‑service‑driven manner.
Organize and manage on‑site events, securing space, setting up and tearing down rooms, and delivering supplies.
Follow property‑specific security and emergency procedures and notify appropriate parties to ensure safety.
Coordinate with workplace vendors for services or goods.
Explain detailed or complex information to team members; follow specific directions as given by management.
Apply existing procedures to solve routine problems, exercising limited discretion.
Qualifications
High School Diploma or GED (minimum) with up to 2 years of job‑related experience; a minimum of 3–4 years of front‑desk, concierge, customer service, or hospitality experience preferred.
Proficiency with Microsoft Office products (Word, Excel, Outlook, etc.).
Strong organizational, verbal and written communication skills.
Ability to follow basic work routines and standards, comprehend instructions, and ask clarifying questions.
Open and flexible work schedules; ability to work significant walking, standing, reaching, bending, stooping, pushing, and pulling; lift up to 40 lbs.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE? CBRE brings a culture of respect, integrity, service, and excellence to every opportunity.
Benefits Minimum salary: $50,000 annually; maximum salary: $55,000 annually. Benefits include 401(K), Dental insurance, Health insurance, Life insurance, and Vision.
Equal Employment Opportunity CBRE is an Equal Opportunity and Affluent Action Employer. The company offers equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations CBRE provides reasonable accommodations in job‑application procedures for individuals with disabilities. If you require assistance, submit a request to recruitingaccommodations@cbre.com or call +1 866 225 3099 (U.S.)/ +1 866 388 4346 (Canada).
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About the Role As a CBRE Workplace Experience Coordinator, you will deliver a world‑class customer service experience to employees and guests of a designated building. You will serve as the first point of contact for visitors and guests, provide support across the building, and coordinate workplace services.
What You’ll Do
Serve as first point of contact for all entrants, greeting them with a friendly and welcoming demeanor and issuing visitor and parking passes per security protocol.
Answer the telephone professionally, create presentations, and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders and coordinate workplace services such as mail, office supplies, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co‑workers, providing solutions in a professional and customer‑service‑driven manner.
Organize and manage on‑site events, securing space, setting up and tearing down rooms, and delivering supplies.
Follow property‑specific security and emergency procedures and notify appropriate parties to ensure safety.
Coordinate with workplace vendors for services or goods.
Explain detailed or complex information to team members; follow specific directions as given by management.
Apply existing procedures to solve routine problems, exercising limited discretion.
Qualifications
High School Diploma or GED (minimum) with up to 2 years of job‑related experience; a minimum of 3–4 years of front‑desk, concierge, customer service, or hospitality experience preferred.
Proficiency with Microsoft Office products (Word, Excel, Outlook, etc.).
Strong organizational, verbal and written communication skills.
Ability to follow basic work routines and standards, comprehend instructions, and ask clarifying questions.
Open and flexible work schedules; ability to work significant walking, standing, reaching, bending, stooping, pushing, and pulling; lift up to 40 lbs.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE? CBRE brings a culture of respect, integrity, service, and excellence to every opportunity.
Benefits Minimum salary: $50,000 annually; maximum salary: $55,000 annually. Benefits include 401(K), Dental insurance, Health insurance, Life insurance, and Vision.
Equal Employment Opportunity CBRE is an Equal Opportunity and Affluent Action Employer. The company offers equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations CBRE provides reasonable accommodations in job‑application procedures for individuals with disabilities. If you require assistance, submit a request to recruitingaccommodations@cbre.com or call +1 866 225 3099 (U.S.)/ +1 866 388 4346 (Canada).
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