Crown Castle
Network Provisioning Specialist (T3)
Join to apply for the
Network Provisioning Specialist
role at
Crown Castle .
Position Summary:
The Network Provisioning Specialist – Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, Managed Services support and changes, etc. Responsibilities include assisting customers with the turn-up of their services and record keeping and provisioning changes on various Layer 1, 2 & 3 network devices, Managed Services updates/changes, BGP configurations, and DNS changes.
Crown Castle is the nation’s largest provider of shared communications infrastructure, delivering towers, small cells, and fiber to meet unprecedented demand.
Responsibilities
Provide comprehensive technical support to customers during the turn-up of new services via phone and email.
New turn‑up support on the Data Network (IP, Switched Ethernet).
New turn‑up support on the Optical Transport Network (SONET, DWDM).
Ethernet and IP circuit design and documentation using NetCracker and Visio.
Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred.
Internet Route Registry updates.
DNS configuration and support.
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required.
Flag capacity constraints to Supervisor/Manager as necessary.
Troubleshoot existing customer services and reconfigure as required.
Work directly with and communicate effectively to CCF customers.
Education & Certifications
High school diploma or equivalent.
CCNA and/or JNCIA certification is a plus.
Managed Services/SD WAN certifications are a plus.
Netcracker Circuit Inventory Management experience is a plus.
Experience & Minimum Requirements
2+ years of Ethernet and/or DWDM circuit design, provisioning or equivalent engineering experience.
2+ years in a carrier or ISP environment.
Knowledge and experience in wide area networking solutions that utilize at least three of the following: dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services.
Understanding of provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP.
Understanding of ServiceNow workflows.
Other Skills & Abilities
Ethernet troubleshooting skills.
SONET/DWDM troubleshooting skills.
Experience working with and provisioning to third‑party carriers.
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills – ability to work collaboratively and professionally with end‑user customers as required.
Comfortable in a fast‑paced office environment and able to meet multiple assignment deadlines.
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity.
Experience documenting network facilities and circuits.
Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA).
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information.
Excellent verbal and written communication skills.
Excellent organizational/administrative skills.
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills.
Working Conditions This role falls into our hybrid work model working in the office or data center on Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates will have the option to work from the office, home or a data center. There is an expectation of collaboration with teammates, vendor meetings, site walks, site remediation and stakeholders, and for emergency matters that could require travel.
Compensation The hourly pay range offered for this position is $31.46 - $42.57 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role‑related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third‑party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
#J-18808-Ljbffr
Network Provisioning Specialist
role at
Crown Castle .
Position Summary:
The Network Provisioning Specialist – Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, Managed Services support and changes, etc. Responsibilities include assisting customers with the turn-up of their services and record keeping and provisioning changes on various Layer 1, 2 & 3 network devices, Managed Services updates/changes, BGP configurations, and DNS changes.
Crown Castle is the nation’s largest provider of shared communications infrastructure, delivering towers, small cells, and fiber to meet unprecedented demand.
Responsibilities
Provide comprehensive technical support to customers during the turn-up of new services via phone and email.
New turn‑up support on the Data Network (IP, Switched Ethernet).
New turn‑up support on the Optical Transport Network (SONET, DWDM).
Ethernet and IP circuit design and documentation using NetCracker and Visio.
Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred.
Internet Route Registry updates.
DNS configuration and support.
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required.
Flag capacity constraints to Supervisor/Manager as necessary.
Troubleshoot existing customer services and reconfigure as required.
Work directly with and communicate effectively to CCF customers.
Education & Certifications
High school diploma or equivalent.
CCNA and/or JNCIA certification is a plus.
Managed Services/SD WAN certifications are a plus.
Netcracker Circuit Inventory Management experience is a plus.
Experience & Minimum Requirements
2+ years of Ethernet and/or DWDM circuit design, provisioning or equivalent engineering experience.
2+ years in a carrier or ISP environment.
Knowledge and experience in wide area networking solutions that utilize at least three of the following: dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services.
Understanding of provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP.
Understanding of ServiceNow workflows.
Other Skills & Abilities
Ethernet troubleshooting skills.
SONET/DWDM troubleshooting skills.
Experience working with and provisioning to third‑party carriers.
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills – ability to work collaboratively and professionally with end‑user customers as required.
Comfortable in a fast‑paced office environment and able to meet multiple assignment deadlines.
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity.
Experience documenting network facilities and circuits.
Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA).
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information.
Excellent verbal and written communication skills.
Excellent organizational/administrative skills.
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills.
Working Conditions This role falls into our hybrid work model working in the office or data center on Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates will have the option to work from the office, home or a data center. There is an expectation of collaboration with teammates, vendor meetings, site walks, site remediation and stakeholders, and for emergency matters that could require travel.
Compensation The hourly pay range offered for this position is $31.46 - $42.57 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role‑related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third‑party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
#J-18808-Ljbffr