Energy Jobline ZR
Online Technical Support Engineer (Bilingual in Mandarin) in Chicago
Energy Jobline ZR, Chicago, Illinois, United States, 60290
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Company Summary Bodorlaser is a global leader in the development, production, and sales of laser‑cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting‑edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.
Job Summary The ideal candidate will have
English proficiency and bilingual fluency in Mandarin , a
bachelor’s degree in a technical field , at least
2 years of experience in supporting industrial equipment , and must demonstrate
strong troubleshooting ability ,
cross‑cultural communication skills ,
CRM/tool proficiency , and the flexibility to collaborate across
U.S. and China time zones . This role includes a structured 6‑month training and onboarding period, during which you will receive in‑depth product, technical, and workflow training to ensure your success in supporting global customers and internal teams. During this period, occasional travel of up to 30% may be required to attend on‑site equipment installations, training sessions, and customer support activities as part of your training.
Online Technical Support Engineer Responsibilities
Serve as the primary online contact for U.S. and Canada region customers and distributors, handling after‑sales technical support inquiries via phone calls.
Diagnose and resolve product‑related issues through remote troubleshooting methods in coordination with service and engineering teams.
Provide technical guidance on spare parts identification and ordering processes; collaborate with logistics and inventory teams for fulfillment.
Deliver remote technical training to customers and partners on machine operation, daily maintenance, and safety protocols.
Log and maintain detailed service records in CRM or ticketing systems, ensuring follow‑up and closure of cases in a timely manner.
Summarize recurring issues and customer feedback; elevate trends and product concerns to engineering and quality teams for resolution.
Assist in the development and maintenance of online service materials, such as technical FAQs and instructional content.
Coordinate directly with R&D and production departments to relay customer feedback, product issues, and improvement suggestions, maintaining regular communication across both U.S. and China time zones as needed to ensure machine resolution.
Participate in cross‑functional service improvement initiatives and recommend process enhancements to management.
Perform other technical service duties as assigned by the Service Director.
Requirements
Bachelor’s degree in Mechanical, Electrical, Automation Engineering, or a related technical field.
Minimum of 2 years’ experience in a customer support or technical service role, preferably in industrial equipment or capital machinery.
English proficiency and bilingual fluency in Mandarin (spoken and written) required.
Strong troubleshooting and diagnostic abilities, especially in remote support settings.
Clear written and verbal communication skills, with a customer‑first mindset.
Proficiency in remote support platforms (e.g., Zoom, Teams) and ticketing or CRM systems.
Excellent documentation and organizational habits, with attention to detail.
Ability to work in a fast‑paced, cross‑cultural, and high‑volume environment.
Locations
Our North American headquarters is located at Schaumburg, IL 60173.
Houston Branch: 19416 Park Row, #120, Houston, TX 77084.
Benefits & Perks
Competitive compensation package
Company‑paid medical insurance
Dental and vision insurance at low cost
Company‑paid basic life, short‑ & long‑term insurance
401(k) with employer match
20 days of paid time off, and 11 paid holidays per year
FSA / HSA account
Birthday gifts
Holiday bonus
Employee assistance program
If interested in this outstanding opportunity, please submit your resume by responding to this job posting!
Compensation Details 75000-85000 Yearly Salary
Equal Opportunity / EEO Statement BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, gender, sexual orientation, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screening in accordance with company policies and federal and state guidelines.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Company Summary Bodorlaser is a global leader in the development, production, and sales of laser‑cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting‑edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.
Job Summary The ideal candidate will have
English proficiency and bilingual fluency in Mandarin , a
bachelor’s degree in a technical field , at least
2 years of experience in supporting industrial equipment , and must demonstrate
strong troubleshooting ability ,
cross‑cultural communication skills ,
CRM/tool proficiency , and the flexibility to collaborate across
U.S. and China time zones . This role includes a structured 6‑month training and onboarding period, during which you will receive in‑depth product, technical, and workflow training to ensure your success in supporting global customers and internal teams. During this period, occasional travel of up to 30% may be required to attend on‑site equipment installations, training sessions, and customer support activities as part of your training.
Online Technical Support Engineer Responsibilities
Serve as the primary online contact for U.S. and Canada region customers and distributors, handling after‑sales technical support inquiries via phone calls.
Diagnose and resolve product‑related issues through remote troubleshooting methods in coordination with service and engineering teams.
Provide technical guidance on spare parts identification and ordering processes; collaborate with logistics and inventory teams for fulfillment.
Deliver remote technical training to customers and partners on machine operation, daily maintenance, and safety protocols.
Log and maintain detailed service records in CRM or ticketing systems, ensuring follow‑up and closure of cases in a timely manner.
Summarize recurring issues and customer feedback; elevate trends and product concerns to engineering and quality teams for resolution.
Assist in the development and maintenance of online service materials, such as technical FAQs and instructional content.
Coordinate directly with R&D and production departments to relay customer feedback, product issues, and improvement suggestions, maintaining regular communication across both U.S. and China time zones as needed to ensure machine resolution.
Participate in cross‑functional service improvement initiatives and recommend process enhancements to management.
Perform other technical service duties as assigned by the Service Director.
Requirements
Bachelor’s degree in Mechanical, Electrical, Automation Engineering, or a related technical field.
Minimum of 2 years’ experience in a customer support or technical service role, preferably in industrial equipment or capital machinery.
English proficiency and bilingual fluency in Mandarin (spoken and written) required.
Strong troubleshooting and diagnostic abilities, especially in remote support settings.
Clear written and verbal communication skills, with a customer‑first mindset.
Proficiency in remote support platforms (e.g., Zoom, Teams) and ticketing or CRM systems.
Excellent documentation and organizational habits, with attention to detail.
Ability to work in a fast‑paced, cross‑cultural, and high‑volume environment.
Locations
Our North American headquarters is located at Schaumburg, IL 60173.
Houston Branch: 19416 Park Row, #120, Houston, TX 77084.
Benefits & Perks
Competitive compensation package
Company‑paid medical insurance
Dental and vision insurance at low cost
Company‑paid basic life, short‑ & long‑term insurance
401(k) with employer match
20 days of paid time off, and 11 paid holidays per year
FSA / HSA account
Birthday gifts
Holiday bonus
Employee assistance program
If interested in this outstanding opportunity, please submit your resume by responding to this job posting!
Compensation Details 75000-85000 Yearly Salary
Equal Opportunity / EEO Statement BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, gender, sexual orientation, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screening in accordance with company policies and federal and state guidelines.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr