Nexora business solutions LLC
: Senior Amazon Connect Developer or Amazon Backend Developer
Nexora business solutions LLC, Dallas, Texas, United States, 75215
Job Title: Senior Amazon Connect Developer or Amazon Backend Developer
Dallas TX Based Only (Attend the office 3 days/week)
Onsite Interview
We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.
Role Summary As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.
Key Responsibilities Architecture & Design
Own the technical roadmap for Amazon Connect implementations.
Design scalable, secure, and resilient contact center solutions.
Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.
Development & Integration
Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
Provide production support and participate in on-call rotations.
Conduct root-cause analysis, post-mortems, and incident response.
Establish observability with SLIs/SLOs, dashboards, and automated alerts.
Leadership & Collaboration
Mentor junior developers and guide cross-functional teams.
Collaborate with network/security teams to ensure QoS, IAM, and compliance.
Deliver self-service reporting tools for operational leaders.
Required Skills & Qualifications
Experience: 6-10 years in telephony/contact center or strong AWS backend development.
3 years hands-on with Amazon Connect is preferable.
3 years hand on AWS backend development.
2 years with Salesforce Service Cloud Voice (preferred).
Willing to train a strong candidate on Amazon Connect.
Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred).
Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
Terraform, CloudFormation, Git, CI/CD pipelines.
GenAI tools: Amazon Bedrock, OpenAI, LangChain.
CRM integrations: Salesforce, ServiceNow.
Strong communication and stakeholder engagement.
Ability to lead cross-functional initiatives and mentor peers.
Preferred Certifications
AWS Certified Solutions Architect or Developer.
Salesforce certifications (Service Cloud, Omni-Channel).
#J-18808-Ljbffr
Role Summary As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.
Key Responsibilities Architecture & Design
Own the technical roadmap for Amazon Connect implementations.
Design scalable, secure, and resilient contact center solutions.
Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.
Development & Integration
Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
Provide production support and participate in on-call rotations.
Conduct root-cause analysis, post-mortems, and incident response.
Establish observability with SLIs/SLOs, dashboards, and automated alerts.
Leadership & Collaboration
Mentor junior developers and guide cross-functional teams.
Collaborate with network/security teams to ensure QoS, IAM, and compliance.
Deliver self-service reporting tools for operational leaders.
Required Skills & Qualifications
Experience: 6-10 years in telephony/contact center or strong AWS backend development.
3 years hands-on with Amazon Connect is preferable.
3 years hand on AWS backend development.
2 years with Salesforce Service Cloud Voice (preferred).
Willing to train a strong candidate on Amazon Connect.
Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred).
Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
Terraform, CloudFormation, Git, CI/CD pipelines.
GenAI tools: Amazon Bedrock, OpenAI, LangChain.
CRM integrations: Salesforce, ServiceNow.
Strong communication and stakeholder engagement.
Ability to lead cross-functional initiatives and mentor peers.
Preferred Certifications
AWS Certified Solutions Architect or Developer.
Salesforce certifications (Service Cloud, Omni-Channel).
#J-18808-Ljbffr