Smartek21
About the Role
We are seeking a
Technical Product Owner
to drive the delivery of technology initiatives that align with our business strategy and member experience goals. You will define, prioritize, and manage the product backlog, working closely with engineering, operations, and business stakeholders to deliver measurable outcomes through iterative, data-driven development. This role requires a balance of technical acumen, operational understanding, and strong communication across teams. Key Responsibilities Product Ownership & Backlog Management Translate strategic goals into clear, actionable
features ,
user stories , and
acceptance criteria . Own the
product backlog , ensuring items are well-defined, prioritized, and aligned with roadmap objectives. Collaborate with engineering teams during
backlog refinement ,
sprint planning , and
release planning . Ensure completed stories meet
acceptance criteria
through active review of test results and documentation. Delivery & Execution Partner with delivery teams to ensure timely, high-quality releases. Manage
testing, documentation, and rollout activities
for new features. Track
product health , performance, and usage metrics to drive continuous improvement. Prioritize and resolve issues, defects, and production incidents in collaboration with technical teams. Stakeholder Engagement Communicate effectively with
cross-functional teams , including leadership, business users, and vendors. Gather and synthesize
business requirements
from multiple stakeholders. Align technical decisions with business goals and compliance needs (PCI, CCPA, SOX). Coordinate with
3rd-party vendors and consultants
to manage professional services delivery. Continuous Improvement Leverage data and user feedback to pursue
incremental, measurable improvements . Lead or contribute to
retrospectives
to improve team processes and delivery velocity. Stay current with
Agile best practices ,
DevOps processes , and
product management tools . Required Skills & Experience 5+ years of experience in a
Technology Operations or Product Ownership
role. 5+ years creating clear, structured documentation for diverse technical and business audiences. 2+ years working with
formal compliance frameworks
(PCI, CCPA, SOX). 1+ years of hands-on experience with
Scrum or Agile methodologies . 1+ years coordinating with
third-party vendors
or consulting partners. Strong skills in
requirements gathering ,
business modeling , and
non-functional requirements
definition. Familiarity with
networking ,
storage , and
compute technologies . Excellent organizational, analytical, and communication skills. Proven ability to work both
independently
and
collaboratively . Preferred Qualifications Experience with
Kanban methodology . Hands-on experience with
Microsoft
and
Azure technologies . Familiarity with
ServiceNow
workflows and integrations. Understanding of
modern application architectures
and
CI/CD pipelines .
Technical Product Owner
to drive the delivery of technology initiatives that align with our business strategy and member experience goals. You will define, prioritize, and manage the product backlog, working closely with engineering, operations, and business stakeholders to deliver measurable outcomes through iterative, data-driven development. This role requires a balance of technical acumen, operational understanding, and strong communication across teams. Key Responsibilities Product Ownership & Backlog Management Translate strategic goals into clear, actionable
features ,
user stories , and
acceptance criteria . Own the
product backlog , ensuring items are well-defined, prioritized, and aligned with roadmap objectives. Collaborate with engineering teams during
backlog refinement ,
sprint planning , and
release planning . Ensure completed stories meet
acceptance criteria
through active review of test results and documentation. Delivery & Execution Partner with delivery teams to ensure timely, high-quality releases. Manage
testing, documentation, and rollout activities
for new features. Track
product health , performance, and usage metrics to drive continuous improvement. Prioritize and resolve issues, defects, and production incidents in collaboration with technical teams. Stakeholder Engagement Communicate effectively with
cross-functional teams , including leadership, business users, and vendors. Gather and synthesize
business requirements
from multiple stakeholders. Align technical decisions with business goals and compliance needs (PCI, CCPA, SOX). Coordinate with
3rd-party vendors and consultants
to manage professional services delivery. Continuous Improvement Leverage data and user feedback to pursue
incremental, measurable improvements . Lead or contribute to
retrospectives
to improve team processes and delivery velocity. Stay current with
Agile best practices ,
DevOps processes , and
product management tools . Required Skills & Experience 5+ years of experience in a
Technology Operations or Product Ownership
role. 5+ years creating clear, structured documentation for diverse technical and business audiences. 2+ years working with
formal compliance frameworks
(PCI, CCPA, SOX). 1+ years of hands-on experience with
Scrum or Agile methodologies . 1+ years coordinating with
third-party vendors
or consulting partners. Strong skills in
requirements gathering ,
business modeling , and
non-functional requirements
definition. Familiarity with
networking ,
storage , and
compute technologies . Excellent organizational, analytical, and communication skills. Proven ability to work both
independently
and
collaboratively . Preferred Qualifications Experience with
Kanban methodology . Hands-on experience with
Microsoft
and
Azure technologies . Familiarity with
ServiceNow
workflows and integrations. Understanding of
modern application architectures
and
CI/CD pipelines .