Direct Jobs
CCHIP - CASE MANAGER, BILINGUAL - CORE CENTER
Direct Jobs, Chicago, Illinois, United States, 60290
Job Description
Location:
CORE Center
Shift:
8:30 AM-4:30 PM
This position is exempt from Career Service under the CCH Personnel Rules.
JOB SUMMARY The CCHIP Case Management (CM), Bilingual will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive service for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medically. Facilitates linkage to and maintenance of clients to their primary medical services. The CM will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The CM will assure that client is connecting to other core services; dental, Mental Health and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. The CM will provide case management to special populations.
This is a grant-funded position. Grant - CCH Ryan White pt B Reentry Region 8 will expire on June 30th 2026, with the potential to be renewed.
TYPICAL DUTIES
Completes initial intake and assessment of needs on new clients and clients returning to care.
If opened for CM services, complete Aids Foundation of Chicago (AFC) intake documentation.
Make all initial referrals to Behavioral Health, Health education, dental, and benefits.
Assess benefits and complete necessary applications and referrals.
Maintain a caseload based on funder's requirements.
Develops a comprehensive, individualized service plan.
Reviews with client; client will agree to the goals and objectives for the services plan that will include specific outcomes with expected completion dates and timelines.
Conducts periodic re-evaluations at least once every 6 months review whether the goals were met and should continue or discontinue and/or make new goals if needed.
Collaborates with medical provider and other clinic staff to assure compliance with the service plan.
Maintains contact with client to assure medical and medication compliance.
Contacts client prior to scheduled medical appointments to remind them of their appointment.
Performs face-to-face contact with client at least once every three months and has phone contact with client monthly in between those face-to-face contacts.
Conducts outreach if client becomes non-compliant by doing phone outreach, sending a letter to last known address, and completing a home visit to encourage compliance with medical and medication.
Advocates and reinforces education to client of the expectations of client around clinic appointments (ensuring client meets with CM at appointment), medication adherence and compliance to all referral to Substance Abuse and Mental Health Services.
Identifies barriers to appointments and provides support to encourage adherence. For example, the CM will access transportation needs and provide transportation if needed.
Makes appropriate and timely referral to internal and external providers and coordinates services identified on service plan.
Makes referrals and documents in electronic databases.
Follow-up on referrals will be made to provide necessary information and support to facilitate the referral.
Meets with medical provider on a regular basis to mutually support client's compliance with appointments.
Presents during clients' scheduled medical appointments to advocate on client's behalf for any identified or assessed services.
Attends all pre-clinics to give updates on client's social service needs and collaborate with other providers.
Completes a CM care conference with a licensed provider on all active clients at least once every 6 months.
Transitions clients out of medical case management into other appropriate programs.
Completes change of status after meeting all goals of the service plan and client deemed stable, transfers case into supportive case management or close.
If medically indicated, the client should refer to DRS services.
Maintains the client on their caseload until the client is deemed stable.
Refers client to educational support groups if appropriate.
If client would like to transfer to another agency within the Case Management Cooperative, the appropriate transfer steps should be taken per AFC Standards of Procedure.
Adheres to Social Services Documentation Policy of all patient encounters and forms.
Documents face to face conversations, phone calls, and collateral contacts must be in the electronic medical record, and all other databases.
All client-related activities, referrals including approvals and denials should be in patient record and database.
Enters data and paperwork will be submitted in compliance with the policies.
All transportation, food vouchers, cabs, Uber rides must be properly documented, including client's signature of receipt.
Tracks any client or service trends and reports in monthly supervision.
Maintains a working knowledge of community and internal program that would enhance the client's ability to be maintained in care.
Attends any workshop that would familiarize case manager with community programs.
Keeps a resource file of HIV/AIDS programs with contact information.
Remains current with AIDS Drug Assistance Programs (ADAP), CareLink, CountyCare, Medicare D programs and benefits programs that would benefit the clients.
Enhances professional development and maintain an area of specialization.
Discusses areas of specialization and interest with supervisor, seek and receive ongoing training in specialty area (ob/gyn, community outreach, women specific issues), periodically present cases or topics related to specialty area to case management department and/or social service staff.
Maintains professional competencies and completes at least 12 trainings per year.
Participates in all CORE Center and AFC mandatory training and meeting.
Completes and passes AFC Medical Case Management Certification within first 6 months of employment, maintains certification.
Attends and certificate of completion for all trainings will go in employee's record of all mandatory training. Any training that is missed should have supervisor's approval.
Participates in social services continuous quality improvement efforts.
Meets documentation requirements as outlined within the Social Services Department and throughout the CORE Center.
Develops quality improvement processes as assigned.
Adheres to CORE Center and social services specific policies and procedures.
Provides excellent customer service and professionalism when interacting with clients and internal and external customers.
Responds to phone calls, emails, faxes and pages in accordance with the CORE policies.
Maintains open communication with supervisors and communicate concerns through the appropriate means.
Provides clinic coverage/general coverage when a shortage arises.
Facilitates groups upon request.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Associate's degree in related human service, social science, or health education field from an accredited college or university with two (2) years of experience working LGBTQIA and/or HIV/AIDS clients with multiple needs OR Bachelor's degree in related human service, social science, or health education field from an accredited college or university with prior experience working with LGBTQIA and/or HIV/AIDS clients with multiple needs.
Proficiency using Microsoft Office including Access and similar database programs.
Must obtain and maintain an Aids Foundation of Chicago (AFC) Medical Case Management Certification within first 6 months of employment.
Bilingual in Spanish is required (Bilingual testing for Spanish will be administered, 80% minimum score is required).
PREFERRED QUALIFICATIONS
Three (3) years of experience working with HIV/AIDS clients with multiple needs.
Licensed LSW or LCSW.
Experience working in a primary care medical setting, hospital, or outpatient setting, and/or with clients with multiple needs.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling.
Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
Strong customer service and empathy skills.
Ability to function autonomously and as a team member.
Ability to adhere to department policies and standards, utilizing best practices.
Ability to maintain a professional demeanor and composure when challenged.
Ability to handle confidential information.
PHYSICAL AND ENVIRONMENTAL DEMANDS This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.
VETERAN PREFERENCE - PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran
must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22s, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable)
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
Veterans must provide original applicable discharge papers or applicable state ID card or driver's license at time of interview.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
CORE Center
Shift:
8:30 AM-4:30 PM
This position is exempt from Career Service under the CCH Personnel Rules.
JOB SUMMARY The CCHIP Case Management (CM), Bilingual will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive service for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medically. Facilitates linkage to and maintenance of clients to their primary medical services. The CM will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The CM will assure that client is connecting to other core services; dental, Mental Health and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. The CM will provide case management to special populations.
This is a grant-funded position. Grant - CCH Ryan White pt B Reentry Region 8 will expire on June 30th 2026, with the potential to be renewed.
TYPICAL DUTIES
Completes initial intake and assessment of needs on new clients and clients returning to care.
If opened for CM services, complete Aids Foundation of Chicago (AFC) intake documentation.
Make all initial referrals to Behavioral Health, Health education, dental, and benefits.
Assess benefits and complete necessary applications and referrals.
Maintain a caseload based on funder's requirements.
Develops a comprehensive, individualized service plan.
Reviews with client; client will agree to the goals and objectives for the services plan that will include specific outcomes with expected completion dates and timelines.
Conducts periodic re-evaluations at least once every 6 months review whether the goals were met and should continue or discontinue and/or make new goals if needed.
Collaborates with medical provider and other clinic staff to assure compliance with the service plan.
Maintains contact with client to assure medical and medication compliance.
Contacts client prior to scheduled medical appointments to remind them of their appointment.
Performs face-to-face contact with client at least once every three months and has phone contact with client monthly in between those face-to-face contacts.
Conducts outreach if client becomes non-compliant by doing phone outreach, sending a letter to last known address, and completing a home visit to encourage compliance with medical and medication.
Advocates and reinforces education to client of the expectations of client around clinic appointments (ensuring client meets with CM at appointment), medication adherence and compliance to all referral to Substance Abuse and Mental Health Services.
Identifies barriers to appointments and provides support to encourage adherence. For example, the CM will access transportation needs and provide transportation if needed.
Makes appropriate and timely referral to internal and external providers and coordinates services identified on service plan.
Makes referrals and documents in electronic databases.
Follow-up on referrals will be made to provide necessary information and support to facilitate the referral.
Meets with medical provider on a regular basis to mutually support client's compliance with appointments.
Presents during clients' scheduled medical appointments to advocate on client's behalf for any identified or assessed services.
Attends all pre-clinics to give updates on client's social service needs and collaborate with other providers.
Completes a CM care conference with a licensed provider on all active clients at least once every 6 months.
Transitions clients out of medical case management into other appropriate programs.
Completes change of status after meeting all goals of the service plan and client deemed stable, transfers case into supportive case management or close.
If medically indicated, the client should refer to DRS services.
Maintains the client on their caseload until the client is deemed stable.
Refers client to educational support groups if appropriate.
If client would like to transfer to another agency within the Case Management Cooperative, the appropriate transfer steps should be taken per AFC Standards of Procedure.
Adheres to Social Services Documentation Policy of all patient encounters and forms.
Documents face to face conversations, phone calls, and collateral contacts must be in the electronic medical record, and all other databases.
All client-related activities, referrals including approvals and denials should be in patient record and database.
Enters data and paperwork will be submitted in compliance with the policies.
All transportation, food vouchers, cabs, Uber rides must be properly documented, including client's signature of receipt.
Tracks any client or service trends and reports in monthly supervision.
Maintains a working knowledge of community and internal program that would enhance the client's ability to be maintained in care.
Attends any workshop that would familiarize case manager with community programs.
Keeps a resource file of HIV/AIDS programs with contact information.
Remains current with AIDS Drug Assistance Programs (ADAP), CareLink, CountyCare, Medicare D programs and benefits programs that would benefit the clients.
Enhances professional development and maintain an area of specialization.
Discusses areas of specialization and interest with supervisor, seek and receive ongoing training in specialty area (ob/gyn, community outreach, women specific issues), periodically present cases or topics related to specialty area to case management department and/or social service staff.
Maintains professional competencies and completes at least 12 trainings per year.
Participates in all CORE Center and AFC mandatory training and meeting.
Completes and passes AFC Medical Case Management Certification within first 6 months of employment, maintains certification.
Attends and certificate of completion for all trainings will go in employee's record of all mandatory training. Any training that is missed should have supervisor's approval.
Participates in social services continuous quality improvement efforts.
Meets documentation requirements as outlined within the Social Services Department and throughout the CORE Center.
Develops quality improvement processes as assigned.
Adheres to CORE Center and social services specific policies and procedures.
Provides excellent customer service and professionalism when interacting with clients and internal and external customers.
Responds to phone calls, emails, faxes and pages in accordance with the CORE policies.
Maintains open communication with supervisors and communicate concerns through the appropriate means.
Provides clinic coverage/general coverage when a shortage arises.
Facilitates groups upon request.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Associate's degree in related human service, social science, or health education field from an accredited college or university with two (2) years of experience working LGBTQIA and/or HIV/AIDS clients with multiple needs OR Bachelor's degree in related human service, social science, or health education field from an accredited college or university with prior experience working with LGBTQIA and/or HIV/AIDS clients with multiple needs.
Proficiency using Microsoft Office including Access and similar database programs.
Must obtain and maintain an Aids Foundation of Chicago (AFC) Medical Case Management Certification within first 6 months of employment.
Bilingual in Spanish is required (Bilingual testing for Spanish will be administered, 80% minimum score is required).
PREFERRED QUALIFICATIONS
Three (3) years of experience working with HIV/AIDS clients with multiple needs.
Licensed LSW or LCSW.
Experience working in a primary care medical setting, hospital, or outpatient setting, and/or with clients with multiple needs.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling.
Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
Strong customer service and empathy skills.
Ability to function autonomously and as a team member.
Ability to adhere to department policies and standards, utilizing best practices.
Ability to maintain a professional demeanor and composure when challenged.
Ability to handle confidential information.
PHYSICAL AND ENVIRONMENTAL DEMANDS This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.
VETERAN PREFERENCE - PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran
must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22s, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable)
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
Veterans must provide original applicable discharge papers or applicable state ID card or driver's license at time of interview.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr