State of Washington
DSHS FTAA IT System Administration Journey
State of Washington, Tumwater, Washington, us, 98511
Salary :
$88,332.00 - $118,800.00 Annually Location :
Thurston County - Tumwater, WA Job Type:
Full Time - Permanent Job Number:
2025-07695 Department:
Dept. of Social and Health Services Division:
FTAA Opening Date:
11/03/2025 Closing Date:
11/17/2025 11:59 PM Pacific
Description
DSHS FTAA - IT System Administration Journey, WA Cares Fund Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation's first long-term services and supports social insurance program.
DSHS's Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference.
We are hiring an
IT System Administrator
in Tumwater, WA, supporting the Finance, Technology, and Analytics Administration (FTAA). In this role, you will provide critical system administration, technical services, and customer support to field staff across FTAA and HCLA. You will manage Local Area Networks (LAN), cloud and print services, mobile devices, and tier-two application support while delivering training and guidance to staff.
Your work will directly support Case Managers, Social Workers, Nurses, Psychologists, Attorneys, administrative personnel, and Executive Management, enabling them to deliver essential services that transform lives throughout Washington State.
Some of what you'll do:
Design, configure, and maintain regional and cloud-based network infrastructure, including servers, switches, routers, and related equipment. Administer and monitor LAN/WAN systems, ensuring optimal performance, security, and reliability. Implement and manage data backup, recovery, and disaster recovery processes for on-premises and cloud systems. Deploy and manage workstation hardware, mobile devices, and operating system images using Microsoft Configuration Manager, Intune, and related tools. Troubleshoot and resolve complex hardware, software, and network issues using advanced diagnostic tools and scripting. Configure and manage access permissions, shared resources, and network storage in compliance with security standards. Support and maintain managed print, fax, and conferencing systems across regional offices. Provide technical training, mentoring, and end-user support to enhance staff productivity and technology proficiency. Analyze business needs and recommend technology solutions that leverage cloud platforms like Azure, Teams, Power Apps, and SharePoint. Consult with management on IT infrastructure improvements, system upgrades, and technology planning to support agency operations. Desired skills, knowledge, and abilities:
Knowledge of systems operations, cloud computing, network infrastructure, and IT hardware/software, including servers, switches, and end-user devices. Skilled in managing complex IT projects, from planning and implementation to evaluation and improvement. Strong analytical and problem-solving abilities to assess issues and develop effective technical solutions. Excellent communication and interpersonal skills to convey technical information clearly to diverse audiences. Ability to build and maintain collaborative relationships across programs, departments, and agencies. Adaptable and organized, able to manage shifting priorities and multiple tasks in fast-paced environments. Demonstrated sound judgment, decision-making, and conflict resolution skills. Self-motivated, detail-oriented, and dependable, with a commitment to accuracy, reliability, and compliance with agency standards. Who should apply? We are looking for IT professionals who meet one of the following combinations of education and experience:
A Bachelor's degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas: Consulting, analyzing, designing, or programming Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure Directing projects, providing technical or customer support in IT Administering or supervising staff performing IT-related work
An Associate's degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in any of the areas listed above. At least eight (8) years of IT experience in any of the areas listed above. Additional information:
Work schedule: 8:00 AM - 5:00 PM, Monday through Friday DSHS partners with people to access support, care, and resources. Ready to start a rewarding career? Apply today! Along with your application, please include: An updated resume Three professional references with contact information Questions? Please reach out to DSHS Recruiter Ricky Luna at and reference job number
#07695. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
Select the option that best describes how you are qualified for this position:
I have a Bachelor's degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas: (A) Consulting, analyzing, designing, or programming.(B) Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure(C) Directing projects, providing technical or customer support in IT(D) Administering or supervising staff performing IT-related work I have an Associate's degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in one or more of the areas listed above. I have at least eight (8) years of IT experience in one or more of the areas listed above. I do not meet any of the qualifications listed above.
Required Question
$88,332.00 - $118,800.00 Annually Location :
Thurston County - Tumwater, WA Job Type:
Full Time - Permanent Job Number:
2025-07695 Department:
Dept. of Social and Health Services Division:
FTAA Opening Date:
11/03/2025 Closing Date:
11/17/2025 11:59 PM Pacific
Description
DSHS FTAA - IT System Administration Journey, WA Cares Fund Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation's first long-term services and supports social insurance program.
DSHS's Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference.
We are hiring an
IT System Administrator
in Tumwater, WA, supporting the Finance, Technology, and Analytics Administration (FTAA). In this role, you will provide critical system administration, technical services, and customer support to field staff across FTAA and HCLA. You will manage Local Area Networks (LAN), cloud and print services, mobile devices, and tier-two application support while delivering training and guidance to staff.
Your work will directly support Case Managers, Social Workers, Nurses, Psychologists, Attorneys, administrative personnel, and Executive Management, enabling them to deliver essential services that transform lives throughout Washington State.
Some of what you'll do:
Design, configure, and maintain regional and cloud-based network infrastructure, including servers, switches, routers, and related equipment. Administer and monitor LAN/WAN systems, ensuring optimal performance, security, and reliability. Implement and manage data backup, recovery, and disaster recovery processes for on-premises and cloud systems. Deploy and manage workstation hardware, mobile devices, and operating system images using Microsoft Configuration Manager, Intune, and related tools. Troubleshoot and resolve complex hardware, software, and network issues using advanced diagnostic tools and scripting. Configure and manage access permissions, shared resources, and network storage in compliance with security standards. Support and maintain managed print, fax, and conferencing systems across regional offices. Provide technical training, mentoring, and end-user support to enhance staff productivity and technology proficiency. Analyze business needs and recommend technology solutions that leverage cloud platforms like Azure, Teams, Power Apps, and SharePoint. Consult with management on IT infrastructure improvements, system upgrades, and technology planning to support agency operations. Desired skills, knowledge, and abilities:
Knowledge of systems operations, cloud computing, network infrastructure, and IT hardware/software, including servers, switches, and end-user devices. Skilled in managing complex IT projects, from planning and implementation to evaluation and improvement. Strong analytical and problem-solving abilities to assess issues and develop effective technical solutions. Excellent communication and interpersonal skills to convey technical information clearly to diverse audiences. Ability to build and maintain collaborative relationships across programs, departments, and agencies. Adaptable and organized, able to manage shifting priorities and multiple tasks in fast-paced environments. Demonstrated sound judgment, decision-making, and conflict resolution skills. Self-motivated, detail-oriented, and dependable, with a commitment to accuracy, reliability, and compliance with agency standards. Who should apply? We are looking for IT professionals who meet one of the following combinations of education and experience:
A Bachelor's degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas: Consulting, analyzing, designing, or programming Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure Directing projects, providing technical or customer support in IT Administering or supervising staff performing IT-related work
An Associate's degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in any of the areas listed above. At least eight (8) years of IT experience in any of the areas listed above. Additional information:
Work schedule: 8:00 AM - 5:00 PM, Monday through Friday DSHS partners with people to access support, care, and resources. Ready to start a rewarding career? Apply today! Along with your application, please include: An updated resume Three professional references with contact information Questions? Please reach out to DSHS Recruiter Ricky Luna at and reference job number
#07695. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
Select the option that best describes how you are qualified for this position:
I have a Bachelor's degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas: (A) Consulting, analyzing, designing, or programming.(B) Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure(C) Directing projects, providing technical or customer support in IT(D) Administering or supervising staff performing IT-related work I have an Associate's degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in one or more of the areas listed above. I have at least eight (8) years of IT experience in one or more of the areas listed above. I do not meet any of the qualifications listed above.
Required Question